How to talk with a human

[2000ink]

I need help with a global shipping item that arrived damage. As far as I can make out eBay is responsible but what is really annoying me is that I can't get a person to talk to. Help

[simba6]

The buyer is supposed to file an item not as described case in the eBay resolution center. Since it was a GSP shipment, the eBay case is closed and it's handed off to GSP as they handle their own insurance.

[ferncliff-39]

@2000ink 

You should be able to reach someone with the Global Shipping team here:

Scroll down to the bottom of this >> Help page on Global Shipping
Click on "Contact us"
In the Help Chat box that opens click on "See more"until you see the
option to "Contact an agent" (may have to scroll a bit), click that
OR...type "Agent" in the reply box then hit "Send" to bypass the bots
You should get the options to Chat with agent, or have them call you.

[2000ink]

Thank you