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How to handle a returned item

I recently sold an item using the Ebay shipping label.  I also included that the item be signed for which I had to pay an extra fee.  My posting states no returns.  The issue is the buyer has paid but the UPS returned the item to me because the buyer was not available to sign.  The buyer stated he thought UPS would hold the item for pickup.    The buyer still wants the item, but does not want to pay shipping fees.  I do not want to pay shipping fees or refund the item because of the postage I paid.  How do I get Ebay to provide another label without having to pay another service and shipping fee?

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How to handle a returned item

Sorry, you will not be able to do so.

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How to handle a returned item


@31tango wrote:

  How do I get Ebay to provide another label without having to pay another service and shipping fee?


 

You don't.

Either pay to reship it or refund the buyer.

 

 

Want to wish everyone a Merry Christmas and have a Safe and Happy New Year.
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About this board

Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started: