How do I actually talk to someone when the seller refuses to take back a faulty item?? This is real!

[klhmdg]

Did you file a "return case" on the item?

Talking to someone is not going to get your item returned to the seller.

[soh.maryl]

If you, the buyer, open an item not as described case, the seller has no option except to send you a prepaid return label, and to refund in full when he received the item back.  And it's more than a little surprising to me, at least, that an eBayer who's been here since January, 2003, with 1350 FB as both a buyer and a seller would not be aware of the MBG.  

[monster-deals]

Why do you need to talk to anyone?

[kensgiftshop]

@billinmatdav 

No need to talk to anyone, just use the MBG.

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.