How Will my Return Case Go?

[thesimplestuff]

Hello 

A customer purchased a used unlocked Samsung phone off me 27 days ago. In the title was mentioned the specific model number which details carrier compatibility. In my product description it also clarifies that you should do your research before purchasing this phone in order to make sure your network will work on it. 24 days later, the customer requests a 21% partial refund because he claims the phone is locked with AT&T. The phone is GSM and CDMA unlocked and that functionality is reflected within the phone's model number. The buyer simply assumed the phone would work with his carrier. I rejected his return request and this will be escalated to eBay. What are the odds of me winning this case? Are there any sneaky things I should look out for from the buyer? His only piece of submitted evidence was an alleged phone test. Dated March 28th. It doesn't make sense to me because I personally used this phone with my T-Mobile network and he waited so long after allegedly discovering this phone is locked to AT&T. I would also like to mention that in my product listing the serial number was blurred in order to prevent robots and bad people from social engineering with that information. I would especially appreciate information from people who are experienced with this scenario. Thank you

[kensgiftshop]

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@thesimplestuff wrote:

Even if I mentioned the phones specific model number in the title which specifies carrier compatibility? 

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Yes, Ebay is all about keeping buyers happy.

[tobaccocardyahoo]

You must realize that the sellers who have posted here are aware of reality. Online sellers on all marketplaces know the buyer has greater rights in a transaction dispute than the seller, they are not dealing with a court of law, they are dealing with a bot or a human prototype for a bot, and the buyer has appeal methods which are going to waste time and money before the seller loses.

The advice you have been given is how to minimize your loss. Allowing Ebay to step in usually yields the worst case result for a seller, a full refund, a metrics hit, and no refund of the Ebay fees.

Everyone is on your side, but you do not have the cards to win and can never have the cards to win.

[thesimplestuff]

I settled for a 60$ partial refund and now the site keeps crashing when I try to submit it. When I click on the button it says payment failed and when I click on add payment option it redirects me to a page not found page. For added context, the total original purchase amount is still being held in my funds. Could this negative balance conflict with my ability to send a refund or do I have to add another bank/credit payment option to my account.

[sdneped]

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@thesimplestuff wrote:

For added context, the total original purchase amount is still being held in my funds. Could this negative balance conflict with my ability to send a refund or do I have to add another bank/credit payment option to my account. 

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Yes @thesimplestuff you'll have to front the 60 first$ -- but the buyer could reject the partial refund offer  and ask eBay to step in -- and then eBay will release your orginal payout.

[thesimplestuff]

He didn't reject the partial refund he accepted it and eBay isn't letting me pay it out nor select a payment option to pay it out 

[aproudparent2010]

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@thesimplestuff wrote:

Even if I mentioned the phones specific model number in the title which specifies carrier compatibility? 

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Yep, if they open an INAD case you will be paying to get your item back and giving a 100% refund.

[aproudparent2010]

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@thesimplestuff wrote:

I just realized in his submitted evidence states the phone is black when I sold a cream colored phone and I think this will be very helpful information when this does escalate to eBay

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Nope, eBay will say that you sent them a different phone then advertised. 

[aproudparent2010]

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@thesimplestuff wrote:

I would like to remind everyone that on his alleged phone test it is dated March 28th and it is currently April 24th. So for 27 days he was looking at a phone that was the wrong color and unusable with his carrier yet it took him over 24 days to explain this to me and he only wanted a 21% partial refund. That makes zero sense and I really appreciate everyone not sticking up for me as a fellow seller

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We are just telling you the truth. The buyer has 30 days to claim INAD and even if the reason is stupid eBay will side with them.