10-04-2024 11:48 AM
How can I get in contact with an eBay agent? I need help on an item that was received to the wrong address.
10-04-2024 12:44 PM
10-04-2024 12:50 PM
It was delivered to a completely different address. I double checked with the company that shipped it out and they told me that none of my information was on the shipping label. I already got EBay involved but they closed the case because the sender provided a tracking number. Sure I have the tracking number but it was received elsewhere. So I’ve been trying to get into contact with eBay to see if they can reopen the case but it’s been very difficult.
10-04-2024 12:53 PM
OK in that case, follow the advice from mudshark on this post and get the documentation needed from the carrier before you contact eBay @juriv633 :
https://community.ebay.com/t5/Buying/Fake-Tracking-information/m-p/34266951#M475809
The social media contacts in that post are out of date. Here are the current social media contacts:
Send a DM to one of eBay's social CS teams: ebay on facebook, ebayforsellers on insta, askebay on X
10-04-2024 01:02 PM
Thank you!!