Handling Return Remorse

[2013grotz]

As the topic indicates. 

1) Buyer initiates return on the purchase for damage on one item in a set of items sold. 

2) I immediately oblige and provide label for return of all of the items. 

3) After a few days, buyer sends message indicating they wish to keep remaining undamaged items and to not refund.  Buyer does not address/close return case.

So obviously this buyer has earned a pass into my Best Buyer List, but how do I handle this otherwise so I don't end up getting myself hurt with the ebay system in general, as this case is still open?

[ebooksdiva · Accepted solution]

If the case isn’t closed and the buyer wants to keep the items and don’t want a refund the return case will remain open until it closes for inactivity or the buyer closes it. 

[2013grotz]

Also, I read about sellers getting things removed all the time, but was wondering if this person causes a problem in my feedback if I would have any remedy there?

[ebooksdiva]

If the buyer leaves feedback that doesn’t violate policy in any way it will remain.  If the case closes for inactivity feedback may not be removed, if the buyer closes it saying they are satisfied and they leave negative feedback it could be removed because you are TRS.