False returns

[storeforallwars]

I have recently had a buyer buy an expensive sword and I complied completely with him on how to ship and all questions he had on it. I had to package the shipment by disassembling the sword and putting it in a box as where he is there is a maximum length that the shipment can be. He also says that I “hid” things on my listing when I talked to him completely about the item and pictured everything on it. Now he wants a refund because he doesn’t like it in person. He also complained that the packaging was poor given how I had to disassemble it to ship it. These were things he knew though. Also, this was on consignment so I have already paid the consignor for this item. Any help?

[soh.maryl]

Just checking:  You do know that, if the seller opens an item not as described case, eBay will require that you send the buyer a prepaid return label, or reimburse him in advance for the cost of return shipping and require you to refund in full when you receive the item back? 

[mtgraves7984]

Now he wants a refund because he doesn’t like it in person.

@storeforallwars 

Then he should open a Return request. If he marks that he just 'doesn't like it' (a remorse reason), you can refund less the shipping cost upon the sword's return. If he marks a 'Not as described' reason, you'll refund in full upon the sword's return.

DO NOT simply issue a refund. Have your buyer do things eBay's way. Good luck to you.

[wastingtime101]

High maintenance pre-sale can often = high maintenance post-sale. Sorry your buyer's being picky, but with an $1800 sale that had so many questions to start, it's not really surprising. As mtgraves7984 said, tell them to file a return request through eBay and accept the return. I realize you have a "no returns" policy, but a buyer like this won't hesitate to file a credit card chargeback then you'll be out the sword and the money. At least with a return through eBay you have a shot at getting the sword back.

Buyer,

I'm sorry to hear you're not happy with your purchase. Please return the item for a refund.

Seller

When selling on consignment you should always have a written contract outlining the terms of the agreement, covering all financial aspects including what happens when buyers file claims. Claims can be filed for up to 30 days with eBay, 60 days with most credit cards, six months with PayPal and some credit cards, and even a year with a few credit cards.

Since you're asking what to do it sounds like you didn't have an agreement in place. Did you factor in that you'll be paying income taxes on these consignment sales? Do your best to work it out with the consignor and don't sell anything else for them until you get that contract in place.

[monster-deals]

---

@storeforallwars wrote:

I have recently had a buyer buy an expensive sword and I complied completely with him on how to ship and all questions he had on it. 

---

A buyer complaining before a sale is a buyer complaining after a sale.

Always BBL this kinda stuff.