Ordered 12-26, arrived 1-3, garage appt 1-15,
I messaged the seller on 1-15
Hello. We took these parts to have them installed on our vehicle today. Even though ebay as well as the listing said they would both fit our vehicle, the front one was not the correct one for the vehicle. It is too small and the bolt holes did not line up. Please advise us how to handle the return. Amanda
Seller responded 1-15
Hi anasazirose，
Thanks for your message.
Sorry to hear that. May I know the specific model and year of your car? or Vin number?
It would be helpful if you could send us some pictures to show this issue.
And then we will check it for you.
Looking forward to your reply.
Regards,
Lauren
My response 1-16
It's a 2012 Chevy Cruze eco
Seller response 1-16
Hi anasazirose，
Thanks for your message.
So could send us some pictures to show this issue?
Then we will try our best to solve it for you.
Looking forward to your reply soon.
Regards,
Lauren
My response 1-16
What would you like a photo of? The mechanic shop left the old part on, there is no way to crawl under the car for a photo of the old part. Do you want a picture of the car? Do you want a picture of the part that doesn t fit?
Seller response 1-16
Hi anasazirose，
Thanks for your message.
We would like to confirm with our supplier whether they made the wrong product regarding the pictures of the bolt holes did not line up or pictures that reflects this issue. Please rest assured that if the issue cannot be resolved in the end, we will provide you with a return label.
Looking forward to your reply soon.
Regards,
Lauren
My response 1-17
What do you want a picture of?
Seller response 1-17
Hi anasazirose， Thanks for your message. We need the pictures of the bolt holes did not line up. Could you send us? Looking forward to your reply soon. Regards, Lauren |
So, that's where I'm at. I will send pictures tonight when I can take pictures of the part. The seller is very responsive. I don't usually return anything and have only handled a few returns as a seller. So I'm not sure I'm progressing correctly. Should I start a return now or should I continue responding with the seller? Even if I send photos, I'll still have to start a return unless they choose to send a correct part. If they do that, and the new part doesn't fit, the time limit (is it 30 days?) will expire by the time we get a new appointment and I'll be not able to fall back on ebay's guarantee.
I would also appreciate any other input from those experienced in how returns are supposed to work and how they've worked for you. Thanks so much. Amanda |
