Denied return

[jsobryant]

I submitted a refund request to seller, but the seller denied my request because eBay listed my reason as “Did not like item.” The actual request reason was “Wrong item ordered.” What can I do?

[house*of*paws]

Hi @jsobryant 

'Wrong item ordered' and 'Did not like item' are BOTH considered 'buyer's remorse' reasons for requesting a return ... and a seller is able to deny the request for EITHER reason if the listing has a 'no return' policy. 

[We are shown 10 reasons when we open a return request ... and WE are the only ones who can choose a reason.  There is no way that eBay can choose the reason for us.]

I'm very sorry this happened, but there's really nothing you can do if the seller refuses to accept a return AND the listing shows no returns.

[aproudparent2010]

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@jsobryant wrote:

I submitted a refund request to seller, but the seller denied my request because eBay listed my reason as “Did not like item.” The actual request reason was “Wrong item ordered.” What can I do?

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Those are both considered remorse reason so eBay says they can deny a return.

[ryry-jj]

Nothing you can do at this point about a return

[bennotbill]

Best you can do is sell it on yourself or give it to someone that wants it.