Defects for returns?

[max-list]

I've had a few returns and 2 of them were buyer just didn't like the item or something of that nature. Do you get defects for all returns? Or just the ones for item not described or other reasons.

I have a 3.95% return rate. What is the highest allowed without it affecting my account?

[stephenmorgan]

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@max-list wrote:

I've had a few returns and 2 of them were buyer just didn't like the item or something of that nature. Do you get defects for all returns? Or just the ones for item not described or other reasons.

I have a 3.95% return rate. What is the highest allowed without it affecting my account?

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I am not completely sure but I think that you do not get a Defect for a Return as long as you take care of it yourself and eBay did not have to take care of it for you.

[max-list]

Hey Stephenmorgan, what do you men take it out yourself?

[kensgiftshop]

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@max-list wrote:

Hey Stephenmorgan, what do you men take it out yourself?

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You take care of the returns, accept the return and provide a shipping label.

You don't want Ebay to step in on any return.

[max-list]

Ah ok. I understand you don't want ebay stepping in. Thanks. So the return rate % doesn't matter or mean anything? It seems it doesn't differentiate between "I just didn't like it" from other reasons.

[jonathanbrightlight · Accepted solution]

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@max-list wrote:

Ah ok. I understand you don't want ebay stepping in. Thanks. So the return rate % doesn't matter or mean anything? It seems it doesn't differentiate between "I just didn't like it" from other reasons.

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eBay cares about how many Item Not Received and Item Not As Described claims you have, and about cases you don’t resolve. A very high return rate is unlikely to happen without those being an issue in most situations, but just having a high remorse return rate won’t hurt your seller status.

[bonanza125]

Be more concerned about "Transaction defect rate" and "Case closed without seller resolution" than return rate. 

[max-list]

Thank you.