Defective Item

[janice8445]

I purchase a "new" item and it is defective. Not new and ink was left in the copier that spilled out in the box and on my rug. I wish to return the item. 

[nh7235]

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@janice8445 wrote:

I purchase a "new" item and it is defective. Not new and ink was left in the copier that spilled out in the box and on my rug. I wish to return the item. 

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Just click RETURN THIS ITEM @janice8445 

Select the ARRIVED DAMAGED reason, upload a photo of the box, add a comment, and click Submit request.

On Friday, if you still don't have a refund or a prepaid return label, go back to click Ask eBay to step in, to get help.

[janice8445]

Nothing is showing in my eBay account. None of my previous purchases, nothing. Here is the invoice.                    

[soh.maryl]

Are you saying it's not in your Purchase History?

[nh7235]

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@janice8445 wrote:

Nothing is showing in my eBay account. None of my previous purchases, nothing. Here is the invoice.   

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Look here for the message on May 19 with your copier inside.

Click on the copier, then start your return request right away. If you wait until tomorrow @janice8445 you won't be able to ask eBay to step in until next week, instead of on this Friday.

[janice8445]

Everything is gone except my Name and the purchase numbers that I have had people respond too.