Canceling a order with authentication guarantee

[mur2442]

Is there no way for me to stop this order. I'm trying to avoid having it ship to me and then have to ship back to seller. I have no idea how but some how I've bought these shoes that I did not want to or mean to buy and I'd like to stop this order but can not contact the seller at all. 

[santamonicajeweler]

Good morning,

It sounds like Buyer's Remorse.

Talk to your Seller. You need to be kind and thoughtful plus pay for shipping costs both ways. This is not Seller's fault 

We don't make big money on eBay. You need to approach the Seller. See to ways, you could do this in friendly manners. Copy your post here and eMail it to Seller 

[orangehound]

If you go to your purchase history and locate your item, you will see an option to cancel the order, but that option expires 60 minutes after your purchase commitment.  Once that option expires, you can message the seller ... that link is found under "other actions" ... and ask the seller to cancel the order.

A seller is under no obligation to cancel the order even if they haven't yet shipped it, but many sellers will offer that courtesy.  Many times, however, a seller has already shipped the item before they receive a request from you and there is nothing they can do.

[donsdetour]

Just in case you did not acualy order such:

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196 

Might also check your address to ship to on your account.

[stainlessenginecovers]

I thought all purchases take at least 2 clicks, one for 'Buy It Now' and one for 'checkout'? 

[santamonicajeweler]

Oh, by the way, you have Seller's phone number on the Purchase Details ... You could always call and leave a message

Go to ' my eBay'

Click on ' purchase history'

Click on the order

Look into purchase details 

[stainlessenginecovers]

Sellers phone numbers are NOT shown anywhere. 

[sply-jfinn]

There’s no way to contact the seller with Authenticity Guarantee though? Every time I try, eBay blocks the message with a note that you cannot contact the seller for Authenticity Guaranteed products. I’ve tried everything, but there legitimately seems like no possible way to reach the seller. 

[sply-jfinn]

Not for Authenticity Guarantee products though. eBay blocks any communication with the seller, which has left me with no options. 

[bebe-1153]

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@sply-jfinn wrote:

Not for Authenticity Guarantee products though.

eBay blocks any communication with the seller, which has left me with no options. 

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Can you @sply-jfinn click

- Contact the seller on that seller's other listings, or

- Contact the seller on the seller's feedback page then select This is not about an item?

[lacemaker3]

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@santamonicajeweler wrote:

Oh, by the way, you have Seller's phone number on the Purchase Details ... You could always call and leave a message

Go to ' my eBay'

Click on ' purchase history'

Click on the order

Look into purchase details 

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No, I just checked all of my recent purchases. None of them show the seller's phone number.

Sellers can choose to show their phone number on their listings, on the Contact Seller screen, but many (most) choose not to do that.

[santamonicajeweler]

eBay changed Privacy Policy as of December 23, 2021. Sellers' phone number isn't available to Buyers any longer 🤔

oh well, 

[santamonicajeweler]

@sply-jfinn I know, just leave a message with the Rep. 

[das057]

Hey so I ordered a pair of Jordan 1 Mochas, 2 weeks ago, and the order was shipped the day the purchase was made, but hasn't made it to "in transit to authenticator" stage yet. My estimated delivery is tomorrow so if it doesn't make it then am I allowed to cancel the order as I have found a better deal.

[soh.maryl]

The original question is from 11/01/21, so let's hope that's been figured out.

If the estimated delivery date seen in the listing is tomorrow, and it does not arrive by then, you can open an INR case the next day.  Item not received will be your reason, not cancelling because you found a better deal.

Please do more reading.