eBay

psmerc · ‎11-23-2022

I posted an item, Susan Graver Vest in the color that I see it as PURPLE, that is why I purchased it in the first place. It is hardly worn since I now work at home and lost weight. The buyer received the item and wants to exchange the vest for another vest that I have for sell. She states the color is not purple but eggplant. Eggplant is not a color name that is often used, however it is a shade of purple. There is nothing wrong with the item, the color is not what she wanted. This has happened to me also, but I would never ask for a return unless there was something wrong with it. With shipping costs I will lose my profit. I am not a store, just an average person trying to sell items to make some cash. I wish ebay had a chat to talk to them???!!!

ms.rodriguez* · ‎11-23-2022

Did the buyer open an item NOT as described case? If yes, you are stuck paying the return shipping . Do NOT exchange the vest for something that you already listed. Simply refund and block the buyer. If you send her the other item, she might not like shade either.

If the buyer stated in the emails that she doesn't want it because of the color, that is a remorse return and she has to pay the return shipping. Again, I would NOT give her the other one.

Once you are done, relist your vest and add a few bucks. Remember, whenever you lose money on an item, you recover in the cost of another item. Think how the supermarkets their loses from all of those idiots that eat the fruit while shopping. The supermarket raises the price of the fruit.

simba6 · ‎11-23-2022

Might as well issue a paid return label. No point getting bad feedback and still having to refund anyway.

pjcdn2005 · ‎11-26-2022

As another poster mentioned, if the buyer opens a return request using a buyer's remorse reason such as changed mind, doesn't fit etc. they have to pay for the return shipping. Also, it looks like you charged for shipping to the buyer so once you get the item back, you can withhold the original shipping cost for a buyers remorse return. There is also the chance that when the buyer realizes that they have to pay for return shipping that they won't bother to send the item back.

Since you don't accept returns, you can decline a buyers remorse return but that might make the buyer file a credit card claim instead and those are difficult to win.

jocau-21 · ‎11-28-2022

This is not right expechaley a used item! But Ebay Dose not care ( Where Is Seller Protection!! )

jameshen1 · ‎11-28-2022

@jocau-21 wrote:
This is not right expechaley a used item! But Ebay Dose not care ( Where Is Seller Protection!! )

What does this mean in English?

glyph01 · ‎11-28-2022

@jocau-21 wrote:
This is not right expechaley a used item! But Ebay Dose not care ( Where Is Seller Protection!! )

‘Seller protection’ is not what you/we all think it is and comes with conditions.

If you’re a buyer, you pay good money so surely you demand satisfaction. Sellers…they eventually get all the capital they put in back (cost/expenses) and then some (profit) because the buyers generally pays for everything (expenses and all) if you charge the right amount for your widgets. An occasional return/refund comes with the territory and a fairly reasonable trade off upon reflection. Even if certain expenses increase, guess who pays for it? The customer, as sellers pass the increase on.

If you get many complaints return request, it might be something one is also not doing right, aside from a buyer just scamming so a negative can be a positive. It’s a learning experience. And refunds can be written off in taxes.

The item in question may be a used item but that doesn’t change certain customary retail practices on these eCommerce platforms. Gain clear perspective of how it all works instead of just saying where’s the seller protection because you have to or you won’t get ahead of it and be emotionally drained.

Seller should just accept return to resell it again to someone who does want the item rather than risk full loss or refund without return this time in hopes to convert buyer to a repeat customer or block them based on the vibe seller gets from buyer.