Buyer wants to return an item because there isn’t a manufacturers warranty

[best.price.liquidators]

I know eBay always sides with the buyer, but they are trying to return it and make me pay shipping both ways because the item doesn’t have a manufacturers warranty. I had it set up for no returns. I didn’t say anywhere in the listing that it had a warranty, it was an open box item. Is this a valid reason for a return?

[kensgiftshop]

Doesn't matter if it's a valid reason or not, the buyer decided to use the MBG.

If you want it returned before refunding, accept the return and provide a shipping label.

[best.price.liquidators]

I figured, thank you.

[simba6]

Any reason is a valid reason for return on eBay.   No such thing as no returns when selling in this venue.

I do agree it should not be but, it's a moot point.   Many buyers still don't know there is no warranty on most items sold here.

[monster-deals]

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@best.price.liquidators wrote:

Is this a valid reason for a return?

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No but ebay will not enforce the MBG against a buyer.

[dolcetreasures]

The buyers here can be some of the most underhanded and conniving you will come across. 

[tobaccocardyahoo]

If you listed the item as NEW, the expectation is that it has a manufacturer's warranty. Experienced sellers usually will list as New (other) or Used if it lacks the warranty.

You could be faced with a bigger problem if you are selling items as NEW without a manufacturer's warranty. You are at risk for getting flagged for counterfeit and that could have serious effects for you money and your continued ability to sell on Ebay.