So a buyer purchased an item from me through the ebay global shipping program. The item I sold was listed as no returns. The buyer has now opened a request to return the item because the buyer ordered by mistake and says they don't want to wait 5-6 weeks because they can find the item cheaper by then.
Right now, I have four options to choose from:
- Accept the return
Contact the buyer to work out return shipping details. Wait to get the item back before you refund the buyer.
- Give a full refund
You fully refund the buyer to close this request. The buyer keeps the item.
- Offer a partial refund.
You have one chance to offer an amount. The buyer keeps the item.
- Decline the return
This will automatically close the buyer's request.
I'm going to decline the return, but my worry is that once I decline the return, the item will get delivered, and then the buyer will open a claim for "item not as described" or "missing parts."
Does anyone know if the buyer could open another claim on the item once the item was delivered?
