I have a buyer who's threatened me twice with negative feedback if I didn’t adhere to his wishes. He wants a refund without sending the item back. I have absolutely no problem refunding him if he completes a return request.
I’ve communicated with him 5 separate times via eBay messages. Buyer refuses to complete the return request. He tells me the “last few times” this has happened to him he’s had no problem getting a refund from the sellers without sending the items back. He then tells me that I’m “clinging” to a policy (aka return request) from which in his "experience" doesn’t apply.
The last few times? This alarms me, as he is clearly an individual who is taking advantage of eBay and its sellers.
He did follow through on his threat and left the negative feedback and I have commented/replied to it. I have also reported the buyer because he did threaten me with leaving the negative fb if i didn't refund him in full. I’m hoping, after investigating this report, that eBay will assist me in getting the unwarranted negative feedback removed.
Was curious if this has happened to anyone else? Is there anything else I can do? Any suggestions?
Thank you for your time. -JackieD
