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Buyer lying about the condition of product for return

The item is 3 pokemon cards, $40 order shipping+return is ($9.32)

 

The item was delivered to buyer on 4/14 and the buyer requested return on 4/23. The reason for the return was "Items are not in as good of condition as described."

 

The only difference is the card price has dropped from $13.99 to around $5-7

 

My card was listed as Near Mint, I followed eBay's trading card condition guideline. I'm not sure what to do so I called eBay for help with this(1st time return). The representative told me to accept the return and tell them to return the items as fast as possible and don't say anything else. Was promised I would get my return shipping refunded by eBay at the very least.

 

4/28 I got the return back, the cards are in perfect condition. I called eBay and they told me to fill out a forum for appeal(didn't work), forward me to the next appeal. Was messaged this morning it also didn't work, so I called eBay to see what I can do. Nothing, not even shipping refund. 

 

All they tell me to do is to report the buyer, does reporting really work? Hard to trust eBay after this.

 

What I'm down: $9.32 + potential sales in that 9 days.

 

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Buyer lying about the condition of product for return

Grading such items is always a turkey shoot.  Different people can give a different answer.   You just have to add a little to your prices to cover such losses.   The same way b&m stores cover five finger discount.  It's a cost of doing business.

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Buyer lying about the condition of product for return

I would have just looked for the lowest same-condition price, and sent a partial for that amount.

 

Returns, when a price drop happens, are quite common.

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