Buyer Damaged the Item And started a Return

[audiophile1960]

Buyer Damaged the Glass on a McIntosh Tuner. Claimed it was damaged when he recieved it. All pictures clearly show his fingerprints at the cracked glass location. I am being forced to give this person his money back and pay the return shipping. I am stuck with a damaged unit. Sellers beware... 

[lakefor94]

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@audiophile1960 wrote:

Buyer Damaged the Glass on a McIntosh Tuner. Claimed it was damaged when he recieved it. All pictures clearly show his fingerprints at the cracked glass location. I am being forced to give this person his money back and pay the return shipping. I am stuck with a damaged unit. Sellers beware... 

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@audiophile1960 @Thanks for the heads up though most of the boardies here know how eBay returns work. Same as on the other sites with a payment processor involved.

There is a chance you can get stuck with a false INAD return.  And as a buyer, a seller can try to stick it to ya as well.

[simba6]

Are you sure he just did not touch it while looking the crack over?  A heavy item with a glass panel could have been damaged if the box were dropped.  If it landed on a flat side it won't show damage on the box.

[barclays_curious]

I spent SO much time setting up my listings and I have probably 3x as much more to list.    Including collectors items and antiques.   But my last experience with a lying buyer who broke something has me paralyzed.   I'm looking for other places to sell but as of yet I can't find anywhere that works 😕
I'm too small of a seller to afford to write off abusive buyers, and it looks like Ebay is not standing by their small sellers right now, or possibly any more.    I honestly don't know what to do at this point.