Accept Return?

[rosfan-4]

I’ve been selling on eBay for three months. Just received a shoe return request. Buyer acknowledged they are the correct size, but feel too large. I have a listed no return policy, but SHOULD I accept a return?

[spark-chaser1 · Accepted solution]

You won't necessarily have to accept a return, but you will have to execute a refund. 

With that said, be careful. If you decide you want the shoes back, you will have to follow procedures for a return, BEFORE you refund.

If you refund first, the buyer gets their money AND free shoes.

[rosfan-4]

Thank you. That was exactly what I needed to know. I appreciate your time.

[spark-chaser1]

You are very welcome. 

[estate6397]

HI EVEN IF YOU SAY NO RETURN EBAY WILL GIVE THE BUYER HIS MONEY BACK AND YOU BE LUCKY FOR YOU GET ITEM BACK , I HAD A CUSTOMER ASK FOR A RUFUND FOR A ITEM HE BROGHT 6 MONTH AGO AND EBAY GIVE HIM THE REFUND AND IM OUT MY MONEY AND ITEMS , SORRY BUT EBAY WILL BE ON BUYER SIDE .

[pjcdn2005]

@spark-chaser1 

I'm curious why you would say they have to execute a refund. The seller has a no return policy so they do not have to accept a return or refund at this time. IF the buyer then opens a payment dispute, the situation changes your answer didn't specify that. It sounds as if you are saying that the seller MUST refund regardless.

[spark-chaser1]

You are correct. I wasn't clear. The seller could wait to see what happens If the seller hasn't already opened a case. 

But - not if, but when ,  the buyer wants their money back, then the issue starts. By then the tension convention starts. My message was prepatory to this happening.  Its highly unlikely the buyer will keep shoes that don't fit correctly, and will settle for not getting a refund. It would be nice if I were wrong on that point. We see it all the time. Not every buyer cares  if a seller has a no returns policy, and eBay doesn't want a buyer to feel that they lost their money. 

My message could have been clearer. Thanks for pointing it out. 

[heathersthriftyfinds09]

If the Seller has a No Returns policy & the Buyer is stating that they want to return due to a Bad Fit then the Seller can say no. If the Buyer then tries to open any other type of return case (Item Not Described, etc) then the Buyer is misusing the eBay Returns & the Seller will not be forced into a refund.  We are setting up Sellers to suck up bad returns by caving into Buyers who are misusing the system. Stop rewarding Bad Buyers and start backing up fellow Sellers who are playing by the rules.   If you screw up, fix it. If you didn't screw up then stand by your policies. 

[stainlessenginecovers]

There are 2 types of returns (even though there are many 'reasons' to choose from). 

There is NOT AS DESCRIBED; where the seller WILL have to REFUND or ACCEPT the RETURN and HAVE to refund upon it's arrival. (if a seller is TRS and accepts returns, they can deduct up to 50% if the item is returned in a condition different than sent)

There is 'everything' else- and those are ALL remorse returns so if a SELLER has NO RETURNS, that seller CAN deny the return. But...the buyer can still go to their original purchase (credit card) and attempt a 'charge back' which would make the seller lose their money and the item.

[dewundachayantha-0]

Its very helpful for my knowledge... Thank you.

[spark-chaser1]

This is what I've stated all along. The OP needs to be prepared for the buyer to request the refund, and if it gets ugly, a CC chargeback, which means not only losing the sale profit but paying a service fee on top of it.

If the buyer is asking for a return, they do not want the shoes and they want their money back, this isn't maybe. This is happening.

I didn't throw this suggestion out to the OP without thinking about it.

It is up to the OP how they want to proceed, but if it looks like the buyer wants their money back, eBay is going to make it happen if the OP doesn't.

I didn't create the policy.

[albertabrightalberta]

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@rosfan-4 wrote:

I’ve been selling on eBay for three months. Just received a shoe return request. Buyer acknowledged they are the correct size, but feel too large. I have a listed no return policy, but SHOULD I accept a return?

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What reason EXACTLY is shown on the return request? The reason is very important as to whether you have to accept or not. 

[rosfan-4]

The buyer sent this message: “I would like to return these shoes. Although they say size 38, it's closer to 40. How can I do that, please?”

[spark-chaser1]

Thanks for clarifying, Rosfan. I hope you're enjoying the holidays!

Others have pointed out that I wasn't clear in my statement, so I apologise if there was some confusion. 

If the buyer hasn't directly opened a " Item Not as Described" claim with EBay, and you haven't received an official communication from EBay, as others stated, you could hold off doing ANYTHING. You DO have a no - returns policy. 

BUT - If the buyer HAS opened a " Not As Described " claim, THEN is when you're going to be made to refund.

I'm certain that the latter is what is  happening, as the buyer isn't going to wear those shoes and will most likely persue an INAD, and I was preparing you for that eventuality.

I wear work boots that are rated for electrical work and cost upwards of 350 bucks. So if I were to go online and buy a pair and they don't fit, even if the listing is 100 percent correct, I'm not going to want to keep them and lose my 350 bucks.

That being said, l  don't buy shoes online for that very reason, and I would also not want to buy shoes knowing full well that there is  a no return policy, so that is all on the buyer in my opinion. 

I hope you make out in this case, please keep us updated!

[callonangels12]

I'm sorry you had this experience but as a buyer, I've been in the situation where I opened a package late, contacted the seller because the item was incorrect,  and ebay still closed the case. Even after appealing, ebay still sided with the seller because its outside of their money back guarantee time. Only a payment dispute would result in what you described