Weekly Community Chat, May 3rd @ 1pm PT - General Topics

[Anonymous]

Good afternoon everyone!

Come and join the Community team today for our weekly chat. No set topic for today so feel free to bring your general questions for discussion with the team 

See you there!

[Anonymous]

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@ymeagainlord wrote:

Any insight into why in the current round of free listing promotions, some sellers find their listings counting against the promo while other sellers find they are expected to use up their monthly allotment first?

There is NO indication in the TOS verbiage for the promos that the latter would be the case.

This is a very unpleasant "experience" for the sellers who rec'd the latter version of the exact same promotion.

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The specifics would depend on what promotion you are looking at. I will reach out via email for more details so we can look into the specifics of this concern.

[doug@ebay]

Looking into an answer for you.

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@vrykalak wrote:

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doug@ebay wrote:

Hi @vrykalak,

eBay is always looking to improve the site so I am sure there's a good reason those features are going away.

I haven't heard of other image editing issues yet. I'll have to look into this and get back to you.

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@vrykalak wrote:

Editing photos while posting a listing has been very valuable.

Suddenly, it didn't work anymore.

After griping to four technicians, over a period of about six hours, I finally found someone who understood what I was talking about (that's another perennial gripe I have) and told me that feature is being deleted on the newest listing page.

It still works on the Quick Listing Page, but he assured me that is going to disappear, too

...And there's no point uploading pictures on the Quick Listing Page and then returning to the Advanced Listing Page for the rest, because the act of switching erases everything you've already entered.

Why does eBay continue to make life harder for sellers with changes like this?

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If there is a "good reason" for removing a capability that has been available to sellers for at least five years, I'd sure like to hear what it is.

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[alan@ebay]

@my-cottage-books-and-antiques

“Why did / would ebay roll out this Deal & Savings without every mentioning it to the sellers?
Nothing in Seller News, nothing in the Spring 2017 Sellers update. I undertsand that the new "Deals" search filter includes Daily Deal items, but could we get a detailed breakdown on the criteria used to determine the non-Daily Deal items that qualify? And does the filter ONLY apply to items with PINs, or other items (such as vintage) as well?”

A site-wide communication wasn't used for this as deals and “save on” items are not new on eBay. That said, we will review this further based on the feedback we've seen from the Community to see how communication to sellers on search features can be improved.

Outside of Daily Deal items, we look at items that are adopted to product identifiers and are price competitive. 

@hioctane62

“I've conducted a lot of test searches, and from what I can gather, only items that have a UPC or part number in the item specifics that ebay already has in their database to make a comparison are shown for this new search function. Items with no UPC or a unique part number that ebay cannot compare to are not considered. So a seller may be selling an item at half price, but because ebay's database has nothing to compare it to, they will not be shown under "Deals and Savings".

For items outside of Daily Deals, adoption to a product identifier is required. To compare items and identify savings, we need items to be adopted to a product in our catalog.

Thank you!