mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@d-k_treasures wrote:
@carlmarxx wrote:
@mam98031 wrote:
To my knowledge all internet sites have shopping carts that function that way. And physical stores for that matter. The act of placing it into your cart does not create a purchase until you are ready to check out. It would quickly become a nightmare if just putting something in your shopping cart created an actual sale. We would be cancelling transactions a great deal and I could see the unpaid items increasing too.
It is annoying when you have stuff in your cart and you are ready to check out only to find something that you wanted is now sold out. It certainly has happened to me a few times, but it isn't the function of the shopping cart to act as anything but a cart to put the items you want to buy in until you are ready to purchase.
D.K. I do bids on auctions from same seller , Which in some cases has other items as BIN , but don't require payment ASAP . Other problem is you sellers that don't setup combined shipping .
However, with a BIN with ebay auto-IPR, that doesn't work.
And with a lot of different items, there is no way anyone can set up combined shipping rules for antiques.
I thought Ebay stopped that test a long time ago? I remember a long time ago Ebay had that in one of the Seller Updates. That they were going to force all BIN listings to require immediate payment. Many Many sellers were upset by this. Ebay said it was their answer to non paying bidders. We said NO. It will kill multiple purchases and many sellers depend on that. I honestly thought they stopped doing this. I'm very sorry to hear it is happening to your accounts.
One of the major things sellers were saying [back when they announced this change] was that we had the ability to mark our own BINs to be IPR if we wanted them to be. We did NOT what Ebay to force it as we were perfectly capable in deciding this for ourselves.
You certainly to have issues because of this. I hope you get some help here to resolve the matter once and for all.
Is something technical wrong with the number of views on a listing?
About 30% of my current listings have turned to 0 views.
I know theres at least 1-2 views when I finish listing.
1 view because I look at every listing after making it active.
Now close to 100 have no (0) views on items listed which had views this morning.
tyler@ebay wrote:
@bigmotormania wrote:Hello Alan, Trinton, Heidi, Tyler.
Been awhile since I was available to participate in the weekly chat so I don't even remember the things I was gonna ask, sad sad, however, I do have a question that's been concerning me as of late.
I've had a few people (from different countries, not sure if this is important or not, different policies etc) who have been sending me their addresses in messages asking me what I would charge for shipping. The reason this concerns me is I don't want to be caught in some crossfire on the matter. I do respond to the messages informing them that I only ship internationally through the GSP and I do not yield any information, links, numbers, addresses, emails, et cetera, but I still get worried with how drastically unreliable the bots can be that someone sending me their address or contact information might somehow have a negative effect on me.
I do not ask for contact information and even before the new policies went in and the bots started going crazy on people for giving phone numbers I refused to utilize contact information given to me, people sending me phone numbers to which I would immediately respond that I do not contact outside of eBay, as I want my own paper trail in the event something bad happens in regard to any of those transactions.
So basically my main inquiry here is as long as I don't respond in kind, do people sending me contact info or addresses have any potential to negatively impact me, who refuses to have anything to do with said contact information?
Thanks, and Happy Belated 4th to you all, firework smoke has me feeling super icky today but it was a great Independence Day regardless.
Hey @bigmotormania - fair question! As long as it's clear from your messages that you don't intend to to take the transaction off-site, you should be fine. It sounds like you're already doing exactly what we'd suggest: responding with statements that you ship through GSP or that you keep all communication on eBay.
To your specific question: don't let those messages go unaddressed, respond and let them know that you ship only through GSP. Bots could take action if an address is sent and then for an unrelated reason the listing is ended, with no messaging between you. We would see that as an indicator the transaction is taken off eBay.
Some time ago I remember being told answering a message with information that could be used to take a sale off ebay was a sign of complicity, NOW, it has change and the exact opposite is true, not answering a message, the bots may take action because they may interpret that as a sign.... did I miss an announcement or does this seem very unfair to those who got hit by the bots when the rules of the game suddenly changed?
@mam98031 wrote:
tyler@ebay wrote:
@lintbrush* wrote:
I am curious why eBay doesn't display a seller's handlign time unless it's more than 4 days.
On Monday alone there were 2 different threads - one from a buyer; one from a seller.
The seller received a message over the weekend from their buyer who purchased on Thursday and was wondering why the item hadn't posted yet and wanted a refund. The seller had a 2 day handling time and wasn't required to even ship it until Monday.
The buyer wondered why their seller hadn't marked the item shipped yet and given tracking after a day. They were upset. If the seller had a 2 or 3 day handling time, they (or we) wouldn't know.
These situations could be so easily handling if the sellers' handling times were posted on the listing - like they used to be. It would save grief for the buyer and seller alike.
These were not isolated posts. We see a lot like this that could often be easily answered (or simply not asked) if the information was provided.
Hi @lintbrush* - I just ran some searches and see exactly what you're saying. On certain listings the handling time is stated, on others it has been rolled into the estimated delivery date, but not necessarily stipulated when to expect a tracking number.
I am not sure if this is a test or a roll-out change. I completely see how that would lead to poor experiences all around. I'll see what more I can find out and update you as I get info.
I don't think this is a test, unless it is a test being ran for at least a couple years. It has been gone at least that long on my listings. I do one day handling. I've reported this before, not on this thread, but I did report it shortly after I noticed it.
Thanks @mam98031 - it's something I must have completely missed then. It's also odd to me that I can find items with a 2-3 day handling time listed as a handling time.
Either way I think it's a poor experience that could be addressed by returning it to the way most of us are used to, or introducing a 'when to expect tracking' info in the purchase email or on a listing itself. What do you think?
tyler@ebay wrote:
@lintbrush* wrote:I am curious why eBay doesn't display a seller's handlign time unless it's more than 4 days.
On Monday alone there were 2 different threads - one from a buyer; one from a seller.
The seller received a message over the weekend from their buyer who purchased on Thursday and was wondering why the item hadn't posted yet and wanted a refund. The seller had a 2 day handling time and wasn't required to even ship it until Monday.
The buyer wondered why their seller hadn't marked the item shipped yet and given tracking after a day. They were upset. If the seller had a 2 or 3 day handling time, they (or we) wouldn't know.
These situations could be so easily handling if the sellers' handling times were posted on the listing - like they used to be. It would save grief for the buyer and seller alike.
These were not isolated posts. We see a lot like this that could often be easily answered (or simply not asked) if the information was provided.
Hi @lintbrush* - I just ran some searches and see exactly what you're saying. On certain listings the handling time is stated, on others it has been rolled into the estimated delivery date, but not necessarily stipulated when to expect a tracking number.
I am not sure if this is a test or a roll-out change. I completely see how that would lead to poor experiences all around. I'll see what more I can find out and update you as I get info.
Thank you Tyler.
I recall more of the buyer's post. They stated the paid for Expedited/Priority Mail shipping and that a day had passed and it hadn't shipped. The board replies tried to explain the Priority was only the shipping method and had nothing to do with the handling time.
eBay used to show the selected handling time in all listings. Then they stopped showing it for 1 day handling but did for 2 or more. Now it seems to be 4 or more.
Buyers shouldn't have to do math... 'hmmm well the delivery time is in 5-7 days so that means that the seller might have a 2 or 3 day handling time...'
eBay gives the seller an option to pick handling times. eBay should transparent and show that selected time to the buyer. 
They show everything else relating to options.
@djmovers99 wrote:
I accidentily reverted back to a previous version of seller hub, I think. How do I get the latest version again? There was a new feature that show things like delivered on, shipped on, etc in the far left hand column of the Manage all orders page. I wanted to customize the view, but there was no "customize" button, so (somehow) I clicked yes on a box that said sorry you don't like this version and then it restore the earlier version with less features.
Thanks,
DJ
Hey @djmovers99 - don't you hate it when that happens?! I'll reach out to you for some more info and see what I can do to get you the latest version. 🙂
tyler@ebay wrote:
@mam98031 wrote:
tyler@ebay wrote:
@lintbrush* wrote:I am curious why eBay doesn't display a seller's handlign time unless it's more than 4 days.
On Monday alone there were 2 different threads - one from a buyer; one from a seller.
The seller received a message over the weekend from their buyer who purchased on Thursday and was wondering why the item hadn't posted yet and wanted a refund. The seller had a 2 day handling time and wasn't required to even ship it until Monday.
The buyer wondered why their seller hadn't marked the item shipped yet and given tracking after a day. They were upset. If the seller had a 2 or 3 day handling time, they (or we) wouldn't know.
These situations could be so easily handling if the sellers' handling times were posted on the listing - like they used to be. It would save grief for the buyer and seller alike.
These were not isolated posts. We see a lot like this that could often be easily answered (or simply not asked) if the information was provided.
Hi @lintbrush* - I just ran some searches and see exactly what you're saying. On certain listings the handling time is stated, on others it has been rolled into the estimated delivery date, but not necessarily stipulated when to expect a tracking number.
I am not sure if this is a test or a roll-out change. I completely see how that would lead to poor experiences all around. I'll see what more I can find out and update you as I get info.
I don't think this is a test, unless it is a test being ran for at least a couple years. It has been gone at least that long on my listings. I do one day handling. I've reported this before, not on this thread, but I did report it shortly after I noticed it.
Thanks @mam98031 - it's something I must have completely missed then. It's also odd to me that I can find items with a 2-3 day handling time listed as a handling time.
Either way I think it's a poor experience that could be addressed by returning it to the way most of us are used to, or introducing a 'when to expect tracking' info in the purchase email or on a listing itself. What do you think?
That was my complaint exactly. What purpose does removing that information serve??? NONE!!
Yes I and many others would be happy to see it return.
