eBay

velvet@ebay · ‎07-06-2022

Hi Everyone! This month's chat you’ll have an opportunity to talk to specialists from our Seller Tools team and is themed around “How to reach your customers”. Let them know your questions here, so they can have a chance to review them before the Monthly Chat on July 13th at 1:00 pm PT.

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Edit: Thanks for joining us for the Monthly Chat with eBay Staff and the Seller Tools Team.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The (specialist name) and Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

As a reminder, we want (specialist name) to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:

Keep on topic
Scroll through the list of questions to see what has already been asked to decrease chances of redundancy
Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and (specialist name) will do their best to follow-up with it after the chat has closed

Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”

Velvet,

valueaddedresource · ‎07-13-2022

seller_tools_team@ebay wrote:
@clarkphilatelics wrote:
Why was best offer duration reduced to 24 hours? I have no way to respond to offers presented on weekends and no secure way to respond to expired offers. Why not add an option to seller offers to buyers to respond to or approach a specific buyer? The fake email addresses passed to sellers from eBay are not helpful, especially if they expire. In one category, most buyers are repeat buyers, and some I had met long before eBay was invented.

Unfortunately, in the Stamps category, except buyers of specialized or highly graded items, there are fewer repeat buyers. Some buyers may stop using eBay because a significant percentage of sellers do not accurately describe stamps or covers offered for sale. What happened to the association logo program that tagged American Stamp Dealers Association, National Stamp Dealers Association, and American Philatelic Societies with easily recognizable logos. It would have been helpful to link the logos to association ethics requirements that far surpass eBay requirements.

It seems like professional sellers who believe in providing quality merchandise and good service are not visible enough amongst average or below average sellers. Top-rated seller requirements exclude sellers of lower priced items that do not justify tracked shipping.

Finally, sellers forced to spend extra time with tracking eBay revenue and expenses, could reallocate wasted time to better customer service if eBay would simply provide better Payout summaries with complete sales and fees. Poorly defined and missing eBay Item Specifics, especially in the Stamps category continue to hurt sales and frustrate potential buyers attempting to find the stamps they want with the ability to see every relevant listing relevant to the buyer.
Hey @clarkphilatelics - to answer the first paragraph: In the past, we gave buyers an option to wait for 12, 24 and 48 hours for the seller's response. The significant majority of buyers were staying with the 24 hour option.
We will check with the applicable teams for your remaining questions.

Isn't the point of this supposed to be that the chat is attended by the applicable team so we can get answers?

dhbookds · ‎07-13-2022

Just a general comment since this is about over........

Communication is a key for sellers and buyers.......since ebay is the "seller" to us and we are the buyers.....ebay need to understand the basics of sharing information....... A "real" name, ie Joe Doe makes anyone "easier" to communicate with...... If a discussion isn't going well, someone who is responsible for it needs to jump in and jack up the discussion... Just explaining what the tools are.....how easy they are to use.....etc.......

devon@ebay · ‎07-13-2022

Thanks for joining the chat this month! It's closed from further replies but we'll keep working through to make sure that questions are addressed.

Devon,

seller_tools_team@ebay · ‎07-13-2022

@inceptions wrote:

Is eBay working on any tools for sellers to reach more customers that don't involve having to pay more in fees or having to lower pricing?

Hey @inceptions - Check out the Stores section in this article (https://www.ebay.com/sellercenter/resources/seller-updates/2021-fall/business/) to learn more about building your brand with your store and reaching more customers with store newsletters.

devon@ebay · ‎07-14-2022

@mr_lincoln wrote:

devon@ebay wrote:

@mr_lincoln wrote:

velvet@ebay   One question is this, why did eBay take away our ability to see who is following us? I never got a straight answer on this from the Weekly chat way back when and would appreciate one. It would be great to be able to add notes to those Follower's IDs like what kind of stuff they purchased, etc. THAT would also help any type program this month's specialists will present on how to reach customers.

sheila@ebay   For future Monthly chats is there any kind of a schedule on topics and departments that will be joining us?

Hi @mr_lincoln the Seller Tools Team said:

The ability for sellers to have access to user information on their followers without their consent was seen as a privacy rights violation, and is why we had to remove that feature. We understand sellers need the ability to directly market to their followers AND maintain this connection with consent, and will continue to look at opportunities to address this need.

Thank you devon@ebay but I am a little confused ... what "user" information is violated in one member's ability to see the Feedback profile of another member? We can already do that ... example would be a member placing a bid on one of my items, I can check their Feedback history through the bid list.

Mr. L

Hey @mr_lincoln the Seller Tools Team said:

Feedback on buyers and sellers is public because a buyer has the right to decide whether or not to transact with the seller. Feedback is crucial to creating a trusted platform where buyers and sellers can transact with confidence, and eBay makes it clear that feedback will be publicly available to achieve this. In the case of followers, buyers don't necessarily expect the seller to know they were followed or expect a seller to do anything in response. If a seller has details about who is following them, the seller can potentially reach out to a buyer without their consent -- that creates a privacy concern.

Devon,