Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@shipscript wrote:
I encountered the same lack of info last weekend when trying to decide about an offer (desktop), and I had remembered how easy it was before. I did find the zip code by doing something like "counteroffer", I think, where it did appear. Then I could cancel and get back to calculating a decision.
@mvls1 wrote:
Tyler, this has been a problem for quite a while. The zip code used to be shown at the bottom of the message with the buyers offer. Now it is not showing half of the time and the only way to get it is to send the buyer a message asking for it which delays the whole process.
Thanks for the replies @shipscript & @mvls1 - I'll make sure this feedback is shared!
@my-cottage-books-and-antiques wrote:
I recently had a situation where a package (somewhat larger than usual, but not huge) was stolen from the buyer's porch right after USPS dropped it off. (Buyer contacted me to tell me what had happened, and said she actually watched the theft occur on her Ring). The item's value was less then $40.00. Buyer felt that I should have included Signature Confirmation....she felt that any package that would be too large to fit in a standard mailbox should have signature confirmation. We discussed this back and forth, and it occurred to me that other buyers might feel the same way....so want to suggest that maybe ebay should include an option in the checkout flow for buyers to add "Signature Required"? (Buyer could have the additional fee added to their invoice).
What do you guys think?
Hi @my-cottage-books-and-antiques - this is a passion project of mine! For me it's always been gift-wrapping services during Q4 (as someone who is awful at wrapping presents I always want it as an option). The idea boils down to 'allow seller stipulated add-on services when a buyer checks out', and I will add your voice to this suggestion for sure. Thanks!!
@gwzcomps wrote:
brian@ebay wrote:
@mvls1 wrote:
Last week I posted this regarding the new shipping label. Every day that this is not corrected it is costing sellers who ship to commercial business addresses more money. I have been sending feedback with every label I print every day on all our accounts, but still they have not added FedEx ground back as a shipping option. Could you update us on the status of this correction?
As part of the recent announced changes to the shipping services offered by Ebay, UPS was added as another carrier option and the shipping label was changed, yet again. The latest iteration is another example of an Ebay misfire. Their are numerous problems with this new version that I will not go into at this time, but there are 2 very glaring issues that need corrected immediately.
First and most important, the new version no longer includes the option to send our packages by FedEx Ground which was available on the previous label version. That option is for use with packages being shipped to commercial addresses such as the Global Shipping Center and is $4.00 to $30.00 less expensive than other options depending on the size/weight of the package. This is a HUGE omission that is costing sellers a lot of money and needs to be corrected pronto.
Second, when trying to determine which carrier service to use the results returned are not sorted from lowest cost to most expensive cost. The result generally start with USPS priority then list all other USPS options not sorted by cost. Then after USPS, the results for FedEx and UPS follow but also not in lowest to most expensive.
Could you please have the shipping team correct this?
@mvls1 Apologies for the trouble the FedEx Ground issue is for you! It's a known tech issue and our tech team is working to resolve it. I don't have an ETA on a fix though.
I'm happy to pass along your feedback to the shipping team about shipping options displaying by cost 🙂
Will eBay ever fix the FedEx commercial/residential issue though? brian@ebay It is been a known issue on my end for the last 4 years with varying severity. Beyond the cost issues this is a SERIOUS issue for buyers. When the system flags a commercial address as residential it has a completely different delivery schedule. FedEx Home (which is the residential ground service) delivers 7 days a week in some areas. I have had commercial buyers risk their items getting stolen because FedEx has left packages on the weekend when they are closed.
Also worth noting that the issue is on eBay's end and has something to do with how your servers communicate with FedEx. In every case the address was recognized as commercial by FedEx when eBay's tool said otherwise. I verified this a while back by working with a FedEx tech.
https://www.fedex.com/en-us/shipping/7-day-delivery.html
@gwzcomps I'm not aware of any updates to this. If you get a new example then I can send it over to the shipping team.
