mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on November 6th Community Chat, October 30 @ 1:00 pm PT - General Topics for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
tyler@ebay wrote:
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:I have a question about Free Returns. First if someone could give me a link to the rules and benefits to Free Returns specifically? I’d appreciate it as I’m having real trouble locating it.
My question is if a buyer files a proper Buyer’s Remorse return when a seller offers Free Returns, who pays for return shipping?
Hi @mam98031!
You can view benefits of Free Returns, including potential lift in sales, here. Protections for offering free returns is detailed here.
Free Returns are made without stipulation - meaning regardless of the stated reason the return shipping cost would be provided by the seller. Thanks!
Thank you for the clarification and the links.
As to the links specifically. Those are the pages I've found too. Neither of which list out the benefits of Free Returns and how it works for sellers. There use to be a page that listed it, I'm just having trouble locating it again. I suspect Ebay is calling it something that I'm not thinking of.
Hi @mam98031 - can you let me know what kind of information the page had that these don't? I'll see what I can find!
Once upon a time there was a page that outlined everything about Free Returns. The benefits to the seller, the specific requirements for the discounted refunds, what free returns means to a seller, etc.
I can find the pages you gave me and I can find a separate page that will tell me the do's and don'ts of the discounted refunds.
Hi @mam98031 - I'll see if I can find any other page that references free returns!
I would certainly appreciate that.
@jennielynn5757 wrote:
I have never asked a question on here before so bear with me:)
I have a question about not as described return request I currently have.
It is for a sweater. Claims the underarm to underarm measurement is off by 1/2". Sweaters are harder to measure because of the stretch factor.
Is this the new "smells like smoke?"
I think this just buyers remorse because I do not accept returns.
Do I have to accept the return? What else can I do?
Hi @jennielynn5757, welcome to the Community chat and thanks for asking a question 
I'm happy to offer some clarity about the returns process. If the buyer selected a Not As Described reason when they opened the return, we will approve the return if we are asked to step in. This means that we base our decision on the reason selected in the return instead of attempting to interpret a buyers complaint in messages. If your buyer selected a Not As Described reason then I suggest you try to work out a resolution with them as we would approve the return if we're asked to step in.
Top Rated Sellers have enhanced protections in situations like this. When a Top Rated Seller accepts the return and finds that the buyer claimed a false Not As Described reason upon receipt of the return, they can report the buyer for claiming a false Not As Described to us. Doing this will result in the seller receiving a $6 return label subsidy on their next invoice. You can read more about these enhanced protections here.
@vrykalak wrote:
tyler@ebay wrote:
@vrykalak wrote:
Related to the above: I see the one item I sold in November was not eligible for TRS+ discount, and I don't know why, since all but one of my listings (which is a huge furniture suite, and doesn't have 1-day shipping) do have 1-day shipping and free returns. ?
Hi @vrykalak - the Top Rated discount is typically calculated at the time your invoice is generated. If your account is Top Rated at that time and the item offered 1 business day handling time and free returns you should receive the discount. If you're not seeing the discount after your invoice is calculated definitely consider contacting CS so they can review in more detail!
The detail table has a footnote saying that items qualifying for TRS+ discounts will be marked with an asterisk.
If the TRS+ isn't calculated until the invoice is generated, NOTHING in the current month's table will have an asterisk, so why have the footnote?
Hi @vrykalak - the All Account Activity view is able to look at more than just the current invoice cycle that hasn't been billed. In situations where you pull up previous months' details the asterisks would show to indicate whether or not a Final Value Fee received the Top Rated discount. Example image attached. Thanks!
@vrykalak wrote:
Similar question to the one about item returned to seller as undeliverable:
Back in May, I sold some videotapes.A few days ago, I got something from USPS saying that the package arrived empty, and The buyer never said anything.
What should I do?
Hi @vrykalak, due to the length of time that's passed eBay won't be able to step in and make any kind of decision on this, so the decision on you'd like to proceed is entirely up to you. However, if the buyer never received the item they paid for then you may want to consider offering them a refund, even if they haven't reported an issue to you.
@dgn5009 wrote:
A little more feedback on EBay automatically changing some of my listings to accept offers. If my asking price were above that for similar items, I could see the utility. But based on "see how similar items priced," the AI used to determine "similar items" is off. It is comparing 3 forks in Brand A, to 5 in brand B. All silverware, books, etc, are not created equal - so this hits those of us in vintage hard. I've had to change over 100 listings back, so this is not a minor annoyance, it a problem
Hi @dgn5009, thanks for sharing some insight into how this feature effects you. While we don't have any plans to change how this feature works at this time, I am happy to pass along your feedback. Thanks!
@dusty_relics_tx wrote:
Good Afternoon. I fully understand that the terapeak site will cease to be functional sometime in early 2020. I am grateful they didn't do it in Q4. No changes should ever be made in Q4.
So a couple of important questions. Will SEO become functional under research? It’s a Very important feature! Second, I use the terapeak app on my phone regularly, will the mobile terapeak still work? If not is there a solution in the works? If so I do hope it will be in place before the App goes down. I don't like using the eBay app for solds as then I see ads and suggestions for stuff I am really not interested in purchasing for days.
Additionally is there any hope of getting an eBay seller App that doesn't show me ads for everything I research, has Seller Hub available and is more targeted to the full time seller. I rely on templates for workflow in several categories and while I have a work around to list with templates on my phone it's additional steps and wont work when I am away from my desktop unless I happened to save an extra draft. If I had the same listing functionality on my phone as with the desktop it would be great.
Hi @dusty_relics_tx, my understanding is that SEO is already available in Seller Hub Research and that SEO will be integrated into the list your item form at some point in the future.
Support for the Terapeak mobile app was discontinued some time ago and it is no longer available for download. If you still have the app then it may work until the site is discontinued, however there is no guarantee that it will continue working for that long since support has already been discontinued.
We are constantly working on adding more features to the eBay mobile app. Not all features found on the desktop site are available in the app, but we're working to get more of these options and features added over time 🙂
tyler@ebay wrote:
@my-cottage-books-and-antiques wrote:
I asked this last week, and I think you were going to check with the team. Maybe you had some luck getting an answer. So, I'll ask again:
Something I noticed recently...apparently ebay is now showing us right in the sales section when an item has been sold with a Markdown Manager discount (similar to the way ebay shows an item was sold via Promoted Listings). Is that correct? And, if so, does ebay also show when an item has been purchased using a Codeless Coupon?Hi @my-cottage-books-and-antiques - I know that brian@ebay was waiting for an answer and hasn't heard back. We'll make sure to shake the tree and update you as we hear back on this.
Hi @my-cottage-books-and-antiques , codeless coupons will also display on the Seller Hub Orders page. Below is a screenshot taken from an order made using a codeless coupon. Thanks for your patience while I got this confirmation
