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@mam98031 wrote:
We were discussing last week about the availability to print Media Mail shipping labels in Ebay for some categories. You updated me and said that the categories I have issues with will not be fixed until February of Next year. Which as you know puts this problem for me to be about ONE year old by then.
You have been wonderful in trying to help me with this issues but the Shipping department has ignored all my requests to add the following categories month after month after month.
Crafts-Beads&Jewelry Making-Instruction Books & Media
Crafts-Sewing-Quilting-Quilt Patterns
Crafts- Needlecrafts&Yarn-Crocheting&Knitting-Patterns-Contemporary
Crafts- Needlecrafts&Yarn-Embroidery&Cross Stitch-Hand Embr Patterns & Magazines-Other Patterns & Magazines
Crafts-Needlecrafts&Yarn-Hand Embr Patterns&Magazines-Embroidery & Cross Stitch-Cross Stitch Patterns
Crafts-Scrapbooking&Paper Crafts-Instruction Books & Media
I'm aware that you know how much this upsets me that this is taking so long. Especially since they have made updates to the MM problem a couple of times since I've started this conversation with you and my concerns were never address, however it had been submitted to them.
In all these months they only fixed ONE category that I submitted and that is the top one listed above. And lucky me it is my least used category for my books.
I'm mostly just venting again here because this simply created more work for me every day that just doesn't and shouldn't be there. And it also costs Ebay money because I can't use their label system.
I would like this issue kicked upstairs so to speak. I'd like for someone with the actual power to do something about this to look at it and the time it has taken the shipping team to respond to this problem.
Hi @mam98031 - I can't make promises, but I will get this passed on!
velvet@ebay wrote:
@glasser wrote:
You did reply didn't mean to imply you didn't 🙂 just wondering if there was anything new. So coming weeks it is....
Oh good! I was feeling bad if I'd missed a reply to you @glasser. I haven't heard more so I reached back out to the team and I'll see what they come back with. Thanks for checking back in on this!
Hey @glasser! They came back and said they've identified the problem but are still working on the fix. Thank you for your patience, hopefully you'll be seeing Top 20 search slot impressions again soon.
