mam98031 • Volunteer Community Member • Buyer/Seller since 1999
wooden_flower Volunteer Community Mentor.
Regards,
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@kyrailfan666 wrote:Shipping seems to be a hot topic around eBay. With the collapse of the USPS and many sellers unwilling to move away from the cheapest USPS rates on their own, is there going to be a push to sellers to give options for better services from the USPS like first class or other carriers like UPS and FedEx? Better yet could using one or the other services become a mandatory option where the service is available?
I have got stuff that is “in transit” for now its second month I purchased from eBay and I cannot see the point of buying anything and paying the media rate and having it never delivered. If I am the one paying should not I have a choice? I have asked sellers and they have declined and its my policy not to pay for the bottom tier services, so when I get an unwilling seller, I simply do not buy but I would like to see that change.
Good grief we have enough problems without overstating or misrepresenting something as important as USPS.
I get it there are SERIOUS issues, but USPS and NOT "collapsed".
I ship primarily Media Mail and I ship a lot of packages every week. The vast majority of my packages arrive in great shape, however some are a bit late. That certainly is true.
I get it that there are issues. Some are more localized than others. But misrepresenting what is happening helps no one.
@haidaway wrote:I have a number of managed payments that show "completed," but there is no money in my bank account. The bank says they cannot see pending payments.
I have verified the name is exactly as it is on eBay. In a comment on another thread, a person said they had to add their middle name on eBay, but eBay only has a space for "FIRST NAME" and "LAST NAME"?
The first payout was on Jan. 11, it has now been at least 7 business days, so all the proper time has passed. I have tried for days to get someone from customer service to call me back, at the time it advised 130 minutes of wait time, they called back 3 hours later and I did not hear the phone.
The next day and every day since it has said either there are too many people in the queue and they can't call me back, or that it's too late in the day and no one will be able to call me back before they close. This has happened for three days straight.
@haidaway. I added my middle name with a space in the first name box.
You can't use a po box for the registration address. Double check that your birthday is correct too. Some sellers have been tripped up by that, although it should have been correct to begin with.
The best time to request a call back is 5am PT when they open.
@haidaway wrote:
I have a number of managed payments that show "completed," but there is no money in my bank account. The bank says they cannot see pending payments.
I have verified the name is exactly as it is on eBay. In a comment on another thread, a person said they had to add their middle name on eBay, but eBay only has a space for "FIRST NAME" and "LAST NAME"?
The first payout was on Jan. 11, it has now been at least 7 business days, so all the proper time has passed. I have tried for days to get someone from customer service to call me back, at the time it advised 130 minutes of wait time, they called back 3 hours later and I did not hear the phone.
The next day and every day since it has said either there are too many people in the queue and they can't call me back, or that it's too late in the day and no one will be able to call me back before they close. This has happened for three days straight.
As someone who is not an expert on managed payments I may not be able to address your question in its entirety. If you have been notified to register for managed payments you are able to request a call back from a payments-trained teammate by accessing any of the Help Pages related to payments and using the 'Have us call you' feature at the bottom of the page.
The information provided is accurate as of today's date (01-20-2021) but may become outdated in the future. If you are reading this at a later date please consider checking the Help Pages or request a call back from a managed payments teammate who can provide the most up to date information.
@haidaway the bank account owner and the person or business identified in your seller profile must match. Make sure that the owner of the bank account matches the name of the seller provided during the registration process.
I don't have an answer regarding middle names, so you will need to speak with the payments team for clarification on this. Try going here and selecting the have us call you option at the bottom of the page. I know the callback times are long right now but this is the best route to get answers to your questions.
@kyrailfan666 wrote:
Shipping seems to be a hot topic around eBay. With the collapse of the USPS and many sellers unwilling to move away from the cheapest USPS rates on their own, is there going to be a push to sellers to give options for better services from the USPS like first class or other carriers like UPS and FedEx? Better yet could using one or the other services become a mandatory option where the service is available?
I have got stuff that is “in transit” for now its second month I purchased from eBay and I cannot see the point of buying anything and paying the media rate and having it never delivered. If I am the one paying should not I have a choice? I have asked sellers and they have declined and its my policy not to pay for the bottom tier services, so when I get an unwilling seller, I simply do not buy but I would like to see that change.
Hi @kyrailfan666 - that's definitely a long time to wait for a purchase, I'm sorry to hear about that. We allow sellers to select the courier and service of their choosing when selling items on our site. This includes USPS, UPS and FedEx as major carriers, as well as regional and freight shippers. We do not require the use of a particular service or carrier, and there is no plan for that to change in the future.
I think that you're on the right track by messaging a seller prior to purchase to see if they'd be willing to use a service you'd prefer. If they aren't able to meet your request it may be worth continuing to search for a seller who will. Thanks!
Hi,
I happened to be looking at my own personal info to be able to answer a question for a member, and was surprised to be greeted with this banner -
Your account is out of compliance and payments may be held until you address these issues. You need to provide a primary contact.
Now, I'm retired, so I am in no hurry to add the info, but I would like to know exactly where this goes. My name appears in at least 3 places in my business account info, so I am curious where else can it possibly be needed?
Wouldn't it be good to send a message when you want more info?
thanks!
Sue
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Edit: A reply to your question can be found here
@kyrailfan666 wrote:Shipping seems to be a hot topic around eBay. With the collapse of the USPS and many sellers unwilling to move away from the cheapest USPS rates on their own, is there going to be a push to sellers to give options for better services from the USPS like first class or other carriers like UPS and FedEx? Better yet could using one or the other services become a mandatory option where the service is available?
I have got stuff that is “in transit” for now its second month I purchased from eBay and I cannot see the point of buying anything and paying the media rate and having it never delivered. If I am the one paying should not I have a choice? I have asked sellers and they have declined and its my policy not to pay for the bottom tier services, so when I get an unwilling seller, I simply do not buy but I would like to see that change.
No, it will never be mandatory on who you have to ship with ... a lot of Sellers don't have UPS or FedEx as viable options in their area ... like us. Of those two the closest one (round trip) is about 20 miles, the other one is further AND neither has Free or Dependable pick up where we live. USPS for us is a 4 mile round trip ... you just can't beat that. USPS back logs are starting to bleed down, lines at the Post Office are gone and have been since the New Year ...
If you want a different shipping service ask Sellers, politely, if they will consider it ... if they don't then consider purchasing from someone else.
