mam98031 • Volunteer Community Member • Buyer/Seller since 1999
brian@ebay wrote:
@mam98031 wrote:I know the issue of disappearing pics have been reported off and on over the last few months. I'm hear to join in with that issue. I am starting to see some of my variation listings losing their pics with the exception of the main pic.
As I'm sure you can imagine, this is a HUGE problem. For many reasons.
Now I need to review every variation listing I have posted.
Correct / add pics as needed which can be a lot of pics.
Potentially losing sales as the buyer can't see what they are actually purchasing.
Or potentially a SNAD because the buyer assumed something about the item that would have been noticed in the pic, but the pic was not there.
And so on.
This is a great deal of work. Why does this issue keep coming back?
Hi @mam98031, we're happy to look into this and get it reported. Can you provide some example item numbers this has occurred on? That will give us some data to research and send over.
I've already corrected the ones I've found as I can't wait for Ebay to fix them for me, which isn't likely they could fix them anyway.
Will giving you those listings numbers be enough or do you need it to be listings I have not corrected? And if I do it that way, how long will it take for them to fix them as the longer it takes, the less likely I am to have a sale on that listing?
@Anonymous wrote:
@rivers9701 wrote:After I clicked on "Print Shipping Label" for a recent sale, a prominent warning at the top of the "purchase postage" page said "Invalid ship to postal code."
[...]
Hi @rivers9701, this is a concern we have recently passed along to the appropriate teams for review. If you have a zip code and item number to share here as an example, we'll be happy to pass this along. That being said, we do sometimes see this when the buyer's postal code provided is the full 9 digit zip used by USPS, but the shipping method you are using is via another carrier that does not use the final four digits.
Pardon a quibble, but it's a ZIP code, not a "postal code." The whiff of offshore programming is strong there. 
Seriously, though: postal codes are used in Canada, India and the UK, among other places, but not in the U.S., where we have Zone Improvement Plan codes instead. And if you thought parsing a ZIP+4 code was tricky (it isn't; if the shipping method doesn't want the ZIP+4 extension on the end, then for Heaven's sake just strip it off and stop complaining about it), parsing an alphanumeric postal code may be a real challenge. For example, how many characters make up a complete postal code? (Hint: there is more than one right answer)
@terrycanarsky wrote:On the topic of shipping and inexplicable glitches lately:
We recently sent a package to Puerto Rico. The package came back as wrong or incomplete address. The buyer wrote us, wondering where his item was, and I told him it had been returned. He double-checked his address registered with eBay and with PayPal - and we both realized that eBay/Pitney Bowes (we print labels directly from eBay) consistently removed an entire section of the address when the label was created! No matter how many times I tried or even switched the street/street number around, a highly pertinent part was simply dropped.
And yes, the complete address was present until that crucial point.
I ended up having to manually write the information in on the label, and hopefully the item gets to him this time.
Have there been any other similar reports?
~M
In addition to this, Why does Ebay continue to label a sale to Puerto Rico as an international sale?
