mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Please clarify how the eBay system sees the handling time in the following two types of (fictional/example) situations, for the purposes of determining on-time shipping and tracking upload:
(1) The seller changes a Fixed Price Multi-Quantity listing from 1-day to 5-day handling because they will be out of town for a few days. They receive some orders during this time. When they return, they change the handling time back to 1-day.
* Does the system correctly identify the handling time for each order, based on what the setting was at the time the order was placed?
* Or does it "check the listing" at the time it's doing the calculating.
I have seen seller "testimonials" for both outcomes, so I would like some clarification on which way the system is "intended" to work.
(2) The buyer purchases several items (from the same seller) together, and they have different handling times. (The buyer receives a shipping and/or promotional discount for combining the items into one order to be shipped together in one package.)
* Does the system correctly treat all items in that order as having the longest handling time from among those items?
* Or is each item evaluated by its own handling time (resulting in 1-day items being considered late when the order can't ship that soon due to the nature and handling time of the other items it contains)?
Thank you. 
@bigmotormania wrote:Changes that make sense, sure, but taking away my ability to relist through the unsold page simply to force me into the overly conveluted seller hub (which is not my landing page by the way) is not one I would consider to be a convenient or even a good change.
It's just annoying, a feeling which I have already expressed in a weekly chat.
I apologize, I wasn't trying to dismiss the problem you have described that is happening to you.
For me, I am not experiencing the problem as you stated, I hope someone here will be able to assist you in fixing whatever is going on for you.
@my-cottage-books-and-antiques wrote:
ebay's policy page about "immediate payment" was recently changed to state:"Immediate payment is automatically required on items priced below $1000, that have a specified shipping cost, and where PayPal is the only payment method offered."This seems to be a "phased rollout", so not all qualifying listings have had the IP rule imposed. But ebay somehow puts it on the listing, it is not a choice the seller makes.For fixed price listings to be eligible for the Guaranteed Delivery program, they must be "immediate payment" Some sellers have said they will stay out of the program because they do not want to add immediate payment to their listings. But according to this, they might as well opt in to the GD program, because all their listings will soon be immediate payment by default.The reason sellers don't want to use immediate payment is because (in my experience) the "request invoice" checkout box is grayed out if the items have IP chosen by the seller (and the items do not have free shipping) But ebay has said that it is NOT grayed out if the IP is the result of the rollout (ebay imposed IP).IF that is true, then presumably once the roll out has been completed, a buyer should always be able to request a combined shipping invoice for IP items under $1000. This would eliminate an objection some sellers have to using GD: because they sell multiples to many of their buyers, and so they don't use IP to avoid the grayed out checkout problem, and so they don't qualify. But soon their items will all be IP whether they like it or not. And as long as the buyer can request a combined invoice, that won't be a problem, and they can use GD.So, my question is:1. When will the new $1,000 be rolled out to all qualifying listings?2. Once it is rolled out, will buyers be able to request an invoice for multiple purchases from the same seller through the checkout's "request invoice" button?This question was asked during the recent GD program webinar, but neither Griff nor the GD team member knew the answer. In fact, Griff admitted he had never heard of the $1000 rule, which has never been the subject of a formal announcement on the Announcement Board.
Hi @my-cottage-books-and-antiques - we don't have a date for 100% rollout at this time. However, to your second question, yes, with eBay implemented immediate payment buyers should be able to request a total. Thanks!
@mam98031 wrote:
@my-cottage-books-and-antiques wrote:
ebay's policy page about "immediate payment" was recently changed to state:"Immediate payment is automatically required on items priced below $1000, that have a specified shipping cost, and where PayPal is the only payment method offered."This seems to be a "phased rollout", so not all qualifying listings have had the IP rule imposed. But ebay somehow puts it on the listing, it is not a choice the seller makes.For fixed price listings to be eligible for the Guaranteed Delivery program, they must be "immediate payment" Some sellers have said they will stay out of the program because they do not want to add immediate payment to their listings. But according to this, they might as well opt in to the GD program, because all their listings will soon be immediate payment by default.The reason sellers don't want to use immediate payment is because (in my experience) the "request invoice" checkout box is grayed out if the items have IP chosen by the seller (and the items do not have free shipping) But ebay has said that it is NOT grayed out if the IP is the result of the rollout (ebay imposed IP).IF that is true, then presumably once the roll out has been completed, a buyer should always be able to request a combined shipping invoice for IP items under $1000. This would eliminate an objection some sellers have to using GD: because they sell multiples to many of their buyers, and so they don't use IP to avoid the grayed out checkout problem, and so they don't qualify. But soon their items will all be IP whether they like it or not. And as long as the buyer can request a combined invoice, that won't be a problem, and they can use GD.So, my question is:1. When will the new $1,000 be rolled out to all qualifying listings?2. Once it is rolled out, will buyers be able to request an invoice for multiple purchases from the same seller through the checkout's "request invoice" button?This question was asked during the recent GD program webinar, but neither Griff nor the GD team member knew the answer. In fact, Griff admitted he had never heard of the $1000 rule, which has never been the subject of a formal announcement on the Announcement Board.An additional question I would have by the way they reworded this policy. "Immediate payment is automatically required on items priced below $1000, that have a specified shipping cost, and where PayPal is the only payment method offered." So does this mean that if we offer Free shipping that the IPR will not be forced on our BIN listings?
Great question @mam98031 - 'Free' is considered a specified cost, so that wouldn't quite work in the way you're looking for.
@Anonymous wrote:
@carlmarxx wrote:
@Anonymous wrote:Welcome to today's chat! The thread is now open
There's not a set topic for the day so let us know what's on your mind!
Hi: Heidi I got off the phone yesterday with nice CSR Rep. Well she said ebay is rolling out IPR on all BIN's Because of small number of experienced sellers some newbies don't know how to call up or will not ebay seller support on how to deal with NPB's And they don't know how or will not use Buyer preferences settings too lower chance of getting NPB ,Or even will not check of in payments in item listing THE IPR ! It doesn't Make since to screw the rest of sellers by forcing how fast we want are payments !, Just because of a small number sellers that don't know or have a clue on how to sell . Not everyone is seller
Hi @carlmarxx - Thank you for the feedback on this. This change is for both buyers and sellers. Sellers have told us they don't like opening Unpaid Item cases, and new buyers don't return if they've had one opened against them. This is something that's becoming industry standard and we would encourage all buyers to rely on the cart feature when shopping.
This explanation doesn't hold water for me and for many other sellers. Ebay is forcing us into something that has been an option for sellers for YEARS! If Ebay has determined that sellers are not bright enough to figure out that IPR is how they can avoid UIDs so they are just going to force us to do it in our best interest. That is just so ridiculous.
The seasoned sellers are NOT that incapable of deciding if it is better to use it or better not to. I do a mixture of using IPR on many of my listings, but not on others. And I have good reason for doing so. Since it is MY BUSINESS, it should be MY CHOICE. I can live with the amount of UIDs I get from listings I choose not to have IPR on. BTW it should be noted that MOST of my UIDs come from AUCTIONS, not BINs.
With all that said, an educational campaign regarding IPR seems to me a better approach. Educate those that may not understand or are aware of the OPTION. Why Ebay has to jump to the conclusion that we are incapable of making this choice for ourselves is really insulting. I'm aware that the CSRs here will come back and say that this was not Ebay's intent. I get that. It sounds awful when I say it doesn't it. But that doesn't mean that isn't how it came across to many sellers nor does it make it untrue.
There is NO reason or no good reason to make all sellers suffer because a few can't figure out what IPR can do for them. I also might add that most sellers that I know if that complain about non paying buyers is from AUCTIONS, not their BIN listings. Some of course, but moreover auctions.
@Anonymous wrote:
@carlmarxx wrote:
@Anonymous wrote:Welcome to today's chat! The thread is now open
Hi: Heidi I got off the phone yesterday with nice CSR Rep. Well she said ebay is rolling out IPR on all BIN's Because of small number of experienced sellers some newbies don't know how to call up or will not ebay seller support on how to deal with NPB's And they don't know how or will not use Buyer preferences settings too lower chance of getting NPB ,Or even will not check of in payments in item listing THE IPR ! It doesn't Make since to screw the rest of sellers by forcing how fast we want are payments !, Just because of a small number sellers that don't know or have a clue on how to sell . Not everyone is seller
Hi @carlmarxx - Thank you for the feedback on this. This change is for both buyers and sellers. Sellers have told us they don't like opening Unpaid Item cases, and new buyers don't return if they've had one opened against them. This is something that's becoming industry standard and we would encourage all buyers to rely on the cart feature when shopping.
One way eBay was different from other sites was in its closer seller to buyer relationships, and going back to Pierre's contention that people are basically good. Over the years I've had many people ask if they can purchase and pay in 3 days, a week, 10 days.... I always said yes and buyers always paid.
tyler@ebay wrote:
@my-cottage-books-and-antiques wrote:ebay's policy page about "immediate payment" was recently changed to state:"Immediate payment is automatically required on items priced below $1000, that have a specified shipping cost, and where PayPal is the only payment method offered."This seems to be a "phased rollout", so not all qualifying listings have had the IP rule imposed. But ebay somehow puts it on the listing, it is not a choice the seller makes.For fixed price listings to be eligible for the Guaranteed Delivery program, they must be "immediate payment" Some sellers have said they will stay out of the program because they do not want to add immediate payment to their listings. But according to this, they might as well opt in to the GD program, because all their listings will soon be immediate payment by default.The reason sellers don't want to use immediate payment is because (in my experience) the "request invoice" checkout box is grayed out if the items have IP chosen by the seller (and the items do not have free shipping) But ebay has said that it is NOT grayed out if the IP is the result of the rollout (ebay imposed IP).IF that is true, then presumably once the roll out has been completed, a buyer should always be able to request a combined shipping invoice for IP items under $1000. This would eliminate an objection some sellers have to using GD: because they sell multiples to many of their buyers, and so they don't use IP to avoid the grayed out checkout problem, and so they don't qualify. But soon their items will all be IP whether they like it or not. And as long as the buyer can request a combined invoice, that won't be a problem, and they can use GD.So, my question is:1. When will the new $1,000 be rolled out to all qualifying listings?2. Once it is rolled out, will buyers be able to request an invoice for multiple purchases from the same seller through the checkout's "request invoice" button?This question was asked during the recent GD program webinar, but neither Griff nor the GD team member knew the answer. In fact, Griff admitted he had never heard of the $1000 rule, which has never been the subject of a formal announcement on the Announcement Board.Hi @my-cottage-books-and-antiques - we don't have a date for 100% rollout at this time. However, to your second question, yes, with eBay implemented immediate payment buyers should be able to request a total. Thanks!
That is ONLY if they put what they want to purchas in their shopping cart, hope nothing sells to someone else before they complete their shopping and are able to request an invoice. Also if the seller is unable to respond right away there is an additional period of time that they item or items can be sold to someone else. This buyer is then left feeling annoyed and angry.
@bigmotormania wrote:
So far just the one. I have not had the chance to go through all of them. If it comes up again I will be sure to message you or one of the others with a link to the live example.
Sounds like a good plan, @bigmotormania.
Thank you 
