trouble with escalate case

[saadeddinbaklout_0]

I have issues to escalate the case  as mentioned in ebay email, I could not follow the steps:

"Details on how to escalate your case:

1.        Follow the Case Details  link below
2.        Click "Respond to Case"
3.        Select "Escalate this case" to eBay Customer Support
4.        Click "Submit" after providing additional details you'd like to share about your case"

[phip0074_exlmngcu]

I have the same issue. It seems that I cannot contact ebay to step in. The only option I get is to contact seller which I did numerous times with no reply. Very disappointing of ebay. E bay contact service and resolution center really sacks.

[3eyedfishcatcher]

Call ebay and report the issue with their site and have the rep look into your return.