If possible, try an alternative return link. If you started on the Purchase History page or the item page, try going through the Resolution Center link at the bottom of the page. If you are using the app, try a browser instead.
If you may have purchased the item through a different country site, be sure to start your return on the same site you made the purchase on.
How long ago was the transaction? If sixty days or more, you may have to go through PayPal or your payment method.
