"File a report" site does not work?

[daybear63]

Hi all 🙂

I have tried for several days now to "File a report", but the drop down windows for "Report category" etc. does not work. Hence unable to file report. Still running windows 7 but have tried on several pc's in both Explorer and Chrome with the same result. Anybody else have this issue?

Sincerely

Daybear63

[3songs]

eBay do you really think that we are stupid to not understand that you do not want to get reports about scams because you make money out of them?? 

[diabeticmedical]

The reporting does not work on Chrome, has not been operational for over a year.  You can report from the phone app or another browser.  According to other posts Safari is not compatible either. 

[teknikkungen]

Still doesn't work. Tried Chrome, Edge, Firefox, Opera on Win 10. Safari and ebay app on iPhone. And Chrome, edge + Ebay app on Android. Have anyone had any luck with reporting an item yet? 

[eburtonlab]

Try reporting the listing on ebay.ca instead of ebay.com -- in some cases that works better for me.

Sometimes reporting returns an error if the item is already in the process of being removed.

I just reported several listings successfully yesterday on ebay.com, so the report item feature seems to be working on eBay's end.

[banknotes_1]

I agree, me too. Same problem.

Ebay must be INTENTIONALLY not allowing to report "Incorrect item description". There's just no such selection under their numerous drop down menus. This is why I avoid using ebay as much as possible.
For the item that is misrepresented with a wrong catalogue number, while the seller states in large capital letters that they only sell guaranteed genuine items, there is no matching selection. The best I could do was:

REPORT CATEGORY: Listing practices
REASON FOR REPORT: Inappropriate item description (FAIL! because at the third menu there's no match!)
REASON FOR REPORT:  Other listing practices (you would guess this one will be fine!)
DETAILED REASON: No match at all, not even close!

Thus unable to report the seller who misrepresents their item.

For such a large company ebay either are incompetent idiots or crooks. In the above case it is a banknote listing that gives a completely wrong catalogue number, but in other cases it was plants, such as palm trees tat were intentionally misrepresented, selling cheap palms as rare ones. Ebay does not have a good match to report it and there is no comments field to explain what is wrong with the listing. I believe that ebay does this intentionally.