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"Ebay Account Verification Required"

 

   There are many on ebay who can't tend to the computer bidding 24/7, and so who have signed up for various auction bidding services (AKA "sniping' services).

 

   I am one of them.

 

   I simply enter bid at the last second for what the item is worth. If I get it, I get it. If I don't, I don't.

 

   After years of using a bidding service, suddenly bids are being rejected - about one in seven of them - with the explanation "Ebay Account Verification Required".

 

    Repeated calls to ebay, each with a referrel to a higher level - either "security" or "account specialists" or whatever - have uniformly resulted in being told "there is no restriction on your account - talk to your bidding service" (which naturally, I already have), a suggestion to use ebay's own "bidding services" (aside from proxy bidding, I don't know what that is), AND that the "problem is fixed" - sometimes, with a statement guaranteeing same.

 

   Then it happens again. Four times in a row!

 

    I suspect ebay tech reps don't know there's been a decision make way up the food chain to eliminate third-party bidding, and they haven't been told - and the mechanism is to harrass them with unneeded "security verifications" until people stop using them. The absolutely stupid inanity of such a decision is hard to believe.

 

    To check as to whether my auction bidding service is at fault, yesterday I signed up for a new one - with the same "Account Verification Required" results.

 

    It's so unfair to sellers (and buyers, but especially to sellers) to deny them the bids they are seeking and are entitled to. I believe it to be a breach of some fundamental contract of the ebay/seller relationship to arbitrarilty impose unneeded and unwanted "security checks" on bids.

 

    I hope someone on here can convince me that the above is not true, but here are the facts:

 

    If I set up 20 bids for a day, likely 2 or 3 - but sometimes more - will run into the "verification" error message. There seeems no rhyme or reason or pattern. One rep I spoke with said it was part of Ebays "security algorithm" - that the computer, based on prior bidding, etc, flagged a bid for verification. This makes NO sense at all, from what I see. If bid #4 is flagged, why are the following six bids not flagged? (I bid on the same types of stuff, and have for most of the past 16 years - no surprises with MY bidding patterns, for sure!)

 

    I feel sorry for sellers when the bids are stopped. One which was stopped was for one hundred dollars more than the winning bid. That's a fair amount for a seller to not receive.

 

    In frustration, I've taken to alerting sellers when this happens. Ebay doesn't seem to care to fix the problem (as nine phone calls indicate), but maybe if enough people become aware and start complaining...

 

    Again, I hope someone will see this and come up with a fix other than my leaving in rejection of such blatent manipulation of the ebay market.

Message 1 of 20
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19 REPLIES 19

"Ebay Account Verification Required"

It's still doing this krap even now in Dec 2017, I've been hit twice with it while logged in EDITING my own  dam- listings!

Message 16 of 20
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"Ebay Account Verification Required"

I think what you say may be true. How comes that someone is restricted to place a bid while others are bidding. Why not fix the verification error issue?

Message 17 of 20
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"Ebay Account Verification Required"

with every computer I use I have to sign in and then ebay sends me 2 number codes. CRAZY, I used to keep to windows open so I could bid faster on 2 different items and even now it signs me out and I am not able to bid, thanks ebay, no wonder Amazon is kicking your butt!

Message 18 of 20
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"Ebay Account Verification Required"

@loveshackrockingchair

 

I'm not sure about the number codes -- are you using 2 factor authentication?

 

It is enabled/disabled on this page:

 

https://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayPersonalInfo

 

The new sign in page is apparently causing problems for some folks; most of them seem to be using Microsoft Edge or Explorer browsers. The "keep me signed in" box on the sign-in page does not seem to function correctly.

 

There is another "keep me signed in on this computer" checkbox in your Account: Site Preferences: Other General Preferences. Check that box and hit "Apply". It seems to work for some people.

 

Here is a direct link to that page, it's all the way at the bottom:

 

https://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayPreferences

Message 19 of 20
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"Ebay Account Verification Required"

I am not even using a bidding service. I just tried to enter a bid on several items and am now being required to identify myself with my phone and some complicated code process. Between this and the internet sales tax, I am quickly losing the desire to do business in this marketplace. It is pretty poor timing on Ebay's part to start picking on people when everyone is stuck at home looking to buy something on the internet. Always about profit and rarely about people. This is the corporate way.

Message 20 of 20
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