mobile website error message

[luminos13]

When using my Samsung Galaxy S10+ to respond to eBay e-mails and clicking on almost any link contained within that e-mail ("reply" to sender, "view listing", etc.) I get sent to an eBay webpage that displays the following error:

The eBay mobile website is no longer supported on this device.  Access all your eBay activity from your desktop or a supported Apple, Android or Blackberry mobile device.   Copyright 1995-2018 eBay Inc.

This only started happening a couple weeks ago but is really annoying.  Is there a way to correct this behavior?  I would think this is a misleading error message because I haven't seen this behavior until recently and I can't believe my phone is no longer supported.   Is eBay trying to put themselves out of business?

[eburtonlab · Accepted solution]

@luminos13 

Have you tried requesting the desktop site version of the page?

See here:

https://community.ebay.com/t5/Technical-Issues/Will-not-stay-in-Classic-Site-mode-listings-appear-in...

No idea why you are getting that error message, but using the desktop site version of the page might avoid it.

You might also try another web browser to see if that affects anything.

[luminos13]

Thank you sir!  That addresses the issue temporarily.  Firefox doesn't stay in "desktop" mode and I need to click the box each time I'm taken to the error page BUT it does work.  Thanks again.

[eburtonlab]

@luminos13 

You are welcome -- glad to hear the workaround is useful for you.

I think Firefox should stay in desktop mode if you can open the links in the same browser tab; but if the links open in a new tab (or if the links are actual mobile links -- hard coded into the URL) it will try to open the mobile site version of the page.

I am more familiar with Chrome on my phone than Firefox, however.