- last edited on by
kh-cathy
Like most of the web, nowadays, eBay wants your data, and if you do anything meaningful to protect it from them, you can expect nothing but problems.
I use a hardened fork of Firefox built to maintain and protect your privacy called LibreWolf. Because this browser prevents eBay from getting their grubby hands on information they don't need, any time I log into my eBay account, my account gets flagged. Over the last 24 hours, I've been forced by eBay's system to reset my password 3 times, and had my account completely locked - requiring a phone call with a rude and dismissive agent who proceeded to tell me that if I did not change to a browser that does not respect my privacy, I can simply expect to have this continue.
They then proceeded to gaslight me by saying that this was *not* what they said....and then repeating it. They also refused to allow me to speak to a supervisor. When I took my issue to the chat feature, I was transferred to a "dedicated team that will further help you with this, so that you can have appropriate resolution" - who read the chat.....and then immediately ended it.
I now can no longer even load the chat page.
Even more laughably, in an attempt to circumvent this issue and enable 2FA on my account, I found that the only options offered are through the eBay app, itself, or SMS, which is NOT secure - you (seemingly....I'm not installing their app on my device to dig further) cannot use a dedicated TOTP app.
Just an all around nightmarish privacy/security joke
