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About the Community

Created May 5, 2026

3 members

8 discussions

community_team
Community Mentor Program

Community Mentors are a key part of what makes the eBay Community special. They are experienced eBay sellers and buyers, devoted to helping other users get the most out of eBay. If you love helping others, know a lot about eBay, and are interested in volunteering your time answering questions on eBay Community, you could make a great Mentor. Interested in the Perks? The pleasure of helping your fellow humans is worth a lot, but so are these Mentor-exclusive benefits: Connect with your peers in the private Mentorâ€™s Lounge Direct access to the eBay Community team, including video chats Opportunity to shape new Community features An exclusive Community profile badge Invitations to exclusive events and opportunities Are you qualified? Here are the boxes you need to check to become a Mentor: Active eBay buyer or seller Post frequently in the Community Positive Community participant for more than 6 months Willing to mentor others All Mentors must agree to follow both the Community and Mentor Guidelines Does this all sound like you? Apply today!
5 years agolast reply 2 days ago
1
community_team@ebay
eBay Community Guidelines
eBay Community is a space for eBay sellers and buyers to connect with one another. eBay staff occasionally participate, but eBay users are at the heart of building and growing the eBay Community. These Community Guidelines are the foundation for fostering a welcoming, helpful, and respectful experience for all users. We expect all users to act in accordance with them while on Community, as well as comply with the eBay User Agreement and eBay Privacy Notice. Be respectful. Respect is the cornerstone of a strong community. Every member should feel welcome, no matter who they are or where they come from. Please be friendly and welcoming if you are an experienced member. If you are new, take some time to look around and be open to learning from experienced sellers and buyers. Keep it clean. As a peer-to-peer community, we expect users to keep the eBay Community a safe destination for all users. Your contributions should be respectful and appropriate for all ages. Be accurate. A thriving community has trustworthy content from honorable contributors. Your content should be true and accurate, to the best of your knowledge. Stay open minded - but have your say. Opinions and different points of view are welcomed and can be discussed (and even disagreed about) in a frank, but calm and reasonable manner. Feedback can be true while also giving a different point of view; please be open to hearing differing opinions as there are multiple ways to successfully sell and buy on eBay. Share meaningful contributions. Please use search to see if your question has already been answered. If you don’t find what you need, then please post in the correct forum for your topic. If others say something you agree with, you can leave a reaction at the bottom of each item to show your appreciation and agreement. Get the help you need. Please ask for recommendations for tools to help run your business, to find items to purchase, or to share your items or listings to get feedback or provide examples to other users. It’s appropriate for users to also respond to these types of questions with listings, products, or services. Share, celebrate… and have fun! Buying and selling on eBay isn’t the only thing that is important to you. Share your hobby, or complain about your pet peeve. Celebrate your latest thrifting score, or post a death pile photo. This community welcomes hearing about your latest personal triumph, a moment where you need support, or just an amazing meal you made (in the appropriate forum). This community is designed to connect people, and the more we get to know each other, the more our businesses will grow together. Content and actions not permitted Inappropriate content or content in violation of these community guidelines, or the eBay User Agreement, should not be posted. You agree to refrain from posting content or taking actions that are: adult, pornographic, violent, or mature in nature language or threats prohibited in the Threats and offensive language policy dishonest, unsubstantiated, or designed to mislead duplicative or repetitive - including forum posts and replies calling for petitions, boycotts, lawsuits, or other calls to activism in either posts or private messages or to otherwise drive traffic elsewhere advertising listings, products, or services in order to solicit sales or otherwise use the Community as a marketing platform Additional resource: eBay fee avoidance policy Additional resource: Member-to-member contact policy promoting off-eBay sites, groups, or forums, or suggestions that encourage users to leave eBay reposted content that has been edited or removed by eBay Community staff about moderation warnings or consequences about another user’s listings or user IDs to tarnish their reputation (e.g. “naming & shaming”) or otherwise calling the community to action. NOTE: It is appropriate to respectfully comment on an item or listing shared by a seller looking for feedback about their listing or the item listed Additional resource: Contact information sharing policy encouraging others to violate the eBay User Agreement, listing policies , selling practices policy , or any other policies of copyrighted content without the permission of the copyright owner Additional resource: Section 3 eBay User Agreement Reporting Inappropriate Content: The eBay Community is built for eBay users, and it’s users like you who are likely to be the first to see posts that harm the community and violate Community Guidelines. Please do not confront the other user in these situations; instead use the tools we have in place for your safety. Report inappropriate behavior by clicking the “More” in the bottom right-hand corner of any post or reply, then selecting “Report” This will alert our moderation team to look into the issue and take appropriate action. Your report will only be viewed by the eBay Community team. Please report a post or reply only once.

Consequences and considerations: When posts veer off topic, conversations become heated, or users violate these guidelines, the eBay Community team may move content, offer public or private reminders or warnings via private message at their discretion. Violating posts or content may be edited or removed, and eBay reserves the right to restrict or revoke users’ access to Community for violating Community guidelines. Third party and Press Third-party representatives looking to post on Community must secure approval prior to posting. Reporters seeking official comment or who wish to engage with eBay users directly must first contact press@ebay.com and receive permission to post. This helps ensure that the eBay community is aware when they are speaking to someone who is acting in a professional capacity, rather than as a fellow eBay community member. Learn your way around. You’ve made a great start by reading these guidelines. Use the Search feature (magnifying glass at the top right hand corner of the page) to search for a topic. You can do a regular search across our pages or toggle to AI mode that allows you to quickly discover community discussions, social content, events, as well as external eBay resources. Thank you for being a part of the eBay community and for adhering to these guidelines.
1 week ago
0
community_team
eBay Mentor Guidelines
Community is a place for buyers and sellers to meet and interact with like-minded individuals so everyone can grow their selling and buying skills. The eBay Mentor program is designed to enable well-informed, trusted and welcoming users to help buyers and sellers with specific questions they may have about eBay. In addition to following the eBay Community guidelines , Mentors should follow these general principles: Be helpful and welcoming Use a helpful and welcoming tone when responding to a buyer or seller, new members may ask basic questions and different users may repeat the same question another user has asked. We want Community members to come back to Community. Be informative Community posts should be informative with complete answers. Point the user to other resources when appropriate. Ask for clarification If a Community member doesn’t ask a question clearly, ask for clarification, don’t make assumptions about what the users have asked, but know when to walk away. Be succinct Shorter answers are more likely to be read and understood; try and focus on the specific question the user has and refrain from unnecessary commentary Tips to keep in mind while on the boards: Responding to questions Posting to a new forum can be intimidating, read the entire post before responding so you understand the newcomer’s question New users don’t always know the Community protocols (e.g. use of all caps, exclamation marks and double question marks). Provide professional and constructive guidance. All Mentors are welcome to answer questions anywhere on Community There are multiple ways to become successful at eBay, so all opinions are welcome. Try not to be repetitive when answering if someone else has already answered If a conversation becomes hostile or unproductive, walk away from it. Snarky comments, piling on or trying to get a response are not welcoming or helpful Only add tags that are helpful for Community searches, tags should never be used in a mean-spirited or sarcastic manner When disagreements happen, that’s okay. Don’t argue with a seller asking a question. Keep in mind to be respectful and calm. There’s a person, with feelings, behind every keyboard. When posting in the Community, keep in mind that we want sellers and buyers to become Mentors, so Mentors should put their best foot forward Let’s avoid prolonged conversations, long responses that are hard to follow, and arguing over the same topic over and over. These posts often get off topic, are confusing and it’s difficult to find action items. Don’t read into or over analyze comments in the Mentor Lounge. Everyone is trying to come from a good place. Let’s celebrate one another. It’s okay to share personal accomplishments, happy news or anything where your fellow Mentors will cheer you on. Don’t call one another out publicly. This includes Community team members. Keep in mind that more times than not, Community members are coming from a good place and we should be kind to one another. Let’s set the tone so all feel welcome to post in the Community. Violating posts or content may be removed, and eBay reserves the right to restrict or revoke users’ access to the Mentor Program for violating Community or Mentor guidelines.
3 years ago
0
velvet@ebay
How to get the most out of the eBay Community
Hello everyone, The following are tips and tricks to getting the most out of the eBay Community: Spellcheck (browser based): There is the option to use Khoro’s spell check option within the Community, or allow the specific browser being used to control the spell check. We’ve opted to use the browsers spell check feature and that means it should work according to the browser being used to access the Community pages. In order for spell check to work for you, you’ll need to ensure it’s turned on for your browser. That can vary by browser/settings, so it’s good to run an internet search for how to turn your browser's spell check on if you aren’t sure how to do so. How to Bookmark a thread or discussion: Have you come across a thread, topic or conversation that you want to remember or save for later? Bookmarking a thread will let you build your own library of content that you can quickly access again in the future, while not giving you updates on the posting activity itself. 1. From the Options drop down, select Bookmark. 2. Once confirmed, the thread will now be saved for quick access in the future. You can view it by selecting your profile photo and choosing ‘My Subscriptions’ 3. That will take you right to your subscriptions page where you can view any of your saved bookmarks Notifications: If you look to the left of your profile picture in the upper right corner of the screen, you’ll see a Bell. This is where notifications will show up for posts you’ve been tagged/at-mentioned in and helpfuls you’ve received (thumbs up icon in posts). To adjust how you’re notified, follow the below steps: 1. Click your profile picture and then select, “My settings” 2. Click the “Subscriptions & Notifications” link 3. Click the “Notifications Settings” link 4. Turn things off and on per your preference You can also subscribe to topics you participate in as well as determine delivery frequency, content inclusion and format. You can choose to remove HTML and signatures from posts and ignore posts that have already been read. Two final options are the ability to be notified of your own posts and replies and to be able to reply to subscribed threads via email. There are so many options! Quoting: In an effort to help keep track of which post you're responding to, there is a feature to quote the post. You can follow the below steps and even revise/edit the post you’re quoting where applicable: 1. Click the blue, “Reply” button 2. Click the quote symbol (“) at the top of the Reply box that appears 3. Notice that their message appears and at this point you can leave it as is or delete parts, high-light things, etc. as necessary. To do this, you would use the options as pictured above. B to bold text, I to italicize text, T to change the text size, and A to change text color 4. Once that is set up, you can start typing below the quoted text. If you want to ensure the member sees your message, but sure to at-mention them At-mentions: A way to call out specific users in your post and invite them to join the conversation, is to at-mention them. This will send them a notification so they're aware as to the mention, or tag, to the post. To at-mention someone, you will start by using the @ sign and then typing in their username if it doesn't automatically pop up in a menu to select. Example below: Subscriptions: There is an option to subscribe to boards and you can set this up by clicking on the “Options” carrot/link in the upper right corner of the page. From there, you’ll see the “Subscribe” link mid-way down the menu that appears: To manage your subscriptions, notifications, etc. follow the below steps: 1. Click on your profile picture in the upper right corner of the screen and then click the, “My subscriptions” link from the menu that appears 2. The My Subscriptions option shows you what you are subscribed to. If you want to delete a subscription simply check the box and then select that option from the, “Email Subscriptions Options” dropdown menu 3. To select how you’re notified about the content you’ve subscribed to, click the, “Notification Settings” link to the right of, “My Subscriptions” Common courtesies/etiquette: The eBay Community is meant to be a place for peer-to-peer support. Where tips and advice can be provided in a friendly and inclusive manner. That being said, there are some common courtesies and etiquette we’d like to elaborate on below: First and foremost, we ask that you be respectful. Content that is harmful, hostile, threatening, abusive, baiting, vulgar, defamatory, harassing, or includes hate or racist speech, name calling or profanity will be edited or removed. Avoid duplicate, repetitive or disruptive threads and posts. Members should only post one thread per topic and do so in the most relevant board for the issue or question. No abusing Helpfuls...meaning you don’t solicit them from others, give an excessive number of helpfuls to a specific user or users, or use multiple accounts to give yourself or others multiple helpfuls. No naming and shaming. This is a big one. It’s not cool to post about listing or member violations (including item numbers, auction links, negative/neutral feedback scores, other members’ ID or contact information) for the purpose of shaming others. Keep private interactions confidential. If someone emailed/private messaged you, then they most likely wanted that to remain between the two of you. Do not advertise items, listings, services, or commercial websites, including petitions or solicitations for others to buy your items, or use your products. As we noted above, the Community is meant to be a space for getting help, sharing tips, etc. and not trying to advertise or spam others in any manner. Lastly, we ask that you not encourage others to do things that will be a breach of eBay policies or the eBay User Agreement. It goes against the spirit of the Community and what we are all here to do; whether that’s to get help, share knowledge, vent frustrations in a constructive way, or share good news and accomplishments. You’ve probably noticed a carrot in the upper right corner of posts (image below) and if you click that, it opens a dropdown menu with several options. In case you’re wondering what each option does, please see below: Mark as New : Shows the new topic indicator in the topic list Bookmark : Adds this topic to the current user's bookmark list Subscribe : Will send you a notification when this topic is updated Mute : Must be subscribed to the board to use this. Gives the ability to mute the board/post from sending notifications. Side Note : If you have enabled the Automatically subscribe me to topics or reviews I participate setting under My Settings > Preference Options and participate (reply) in a topic you’ve muted, you will not be subscribed to this thread. The mute setting takes precedence over the auto-subscribe setting Subscribe to RSS Feed : Provides an RSS feed of this topic and its replies Permalink : Allows you to always access the original post Print : Ability to print the page Email to a Friend : Share the post with someone via email Report Inappropriate Content : Use this to report a post
4 years ago
0
community_team
eBay Community Glossary
Please see below an eBay Community Glossary that was kindly created by @copper.boom . If you have suggestions for additions or edits to the glossary, please Private Message copper.boom. @ Tag / @ Mention = Tagging another member using the discussion board’s @ feature which sends a notification to the tagged member 3P = Third Party service. Services offered by third parties can vary from photo hosting to listing tools to shipping and more. AAMOF = As a matter of fact Active Content = Active content is a broad term which covers any type of non-standard text that can be included in item descriptions to provide additional functionality. Such applications can negatively affect the user experience by inhibiting purchasing on mobile devices, increasing page load times, and raising security vulnerabilities. AFAIC = As far as I'm concerned AFAIK = As far as I know AKA = Also known as APV = USPS Automatic Postage Verification System. A system that automatically checks packages in the mailstream for weight, dimensions, mail class, packaging, origin zip code, destination zip code, postage paid. If it determines that an incorrect amount of postage was paid the USPS will automatically charge or refund the difference through your online point of purchase (eBay, PayPal, Stamps.com, etc). Formerly known as RAP (Revenue Assurance Program) ASP = Average Selling Price ASQ = Ask Seller a Question, referring to the contact link on an eBay listing page ATM = At the moment B&M = Brick & Mortar, refers to a physical retail store B2B / B2C = Business to Business / Business to Consumer BB = Big Box, referring to large retailers BBL = Blocked Bidder/Buyer List BEAR = eBay’s Bulk Edit and Replace tool for sellers BIN = Buy It Now Blues = Term commonly used for the Community Team and other eBay employees who assist on the boards, named because their posts used to be outlined in blue. Sometimes referred to as Pinks, which dates to an older version of the boards. BO / OBO = Best Offer / or best offer Boardie = Regular poster on the discussion boards Bot = a software application that runs automated tasks (scripts) including reading websites in order to create entries for a search engine index, sometimes referred to as a spider, web crawler, or web robot. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone. BP = Buying Privileges BST = Buy, Sell, Trade BTDT = Been there, done that BTW = By the way CC = Credit Card Chat = See “Weekly Chat” below COA = Certificate of Authenticity. Depending on context can also refer to Change of Address, a form filed with USPS for mail forwarding. COGS = Cost of goods sold ComBase / ComPlus = Refers to USPS pricing rates, Commercial Base Pricing and Commercial Plus Pricing Community = eBay Community including the discussion boards eBay for Business FaceBook page Twitter page Blog Announcements page Selling on eBay Podcast Consumer Seller Listing Tool = Refers to all forms of eBay’s listing tool for sellers. CRM = Customer Relationship Management CRO = Conversion Rate Optimization CS = Customer Service CSA = Clothing, Shoes & Accessories eBay Category CSV = Comma Separated Value CT = Community Team, see also: Blues. Meet the team CUB = eBay's 'Advanced Listing Tool' CPF = Community Platform Feedback board for discussions and questions about the eBay Community Dash = eBay Seller Dashboard, used to keep track of seller metrics DC = Delivery Confirmation DIM = Dimensional Weight (Volumetric Weight) calculation by shipping carriers DMM = USPS Domestic Mail Manual DSR = Detailed Seller Rating, the star rating system included with Feedback eBay Open = Annual eBay Seller convention that began in 2016. Former versions of the event were eBay Live!, eBay Radio Party & Conference, Kansas Jubilee: eBay to eCommerce, and eBay: On Location. eDELCON = USPS delivery confirmation service for International First Class shipments EDD / ETD / EDT = Estimated Delivery Date / Estimated Time of Delivery / Estimated Delivery Timeframe EOD = End of day EPC = eBay Product Catalog EPID = eBay Product Identification Number ETA = Depending on context: Edit to Add, when a comment is added to a post using the edit feature. Can also refer to Estimated Time of Arrival if used in the context of shipping. ETF = Early Termination Fee, applies to yearly eBay store subscriptions EUC = Excellent Used Condition FB = Depending on the context: Feedback or Facebook FCM / FCMI = USPS First Class Mail / USPS First Class Mail International FDM = FedEx Delivery Manager FFE = Fulfillment for eBay . eBay's end to end fulfillment pilot program. FE = eBay File Exchange, an end-to-end selling tool that enables high-volume sellers to list multiple items on eBay in a single file FGS = For Goodness Sake FNF = Fast 'n Free, a shipping designation on eBay FOMO = In the context of shipping, freely overcoming mug obstacles , a method of securely and safely shipping a mug in a padded envelope to save on shipping costs. Referring to and/or used by the millennial generation, fear of missing out . FP = Fixed Price listing format FRB = USPS Priority Flat Rate Box FRE = USPS Priority Flat Rate Envelope FTFY = Fixed that for you, refers to one poster correcting an above poster’s post in a friendly manner FTR = For the record FVF = Final Value Fee, seller fee charged by eBay after a sale FWIW = For what it's worth FYI = For your information GC = Gift Card GD = Guaranteed Delivery GIGO = Garbage In, Garbage Out. Refers to the quality of the output being determined by the quality of the input. For example, if a user enters incorrect data into the eBay shipping calculator, the shipping rate shown is unlikely to be correct. Similar "user error" terms include PEBKAC (Problem Exists Between Keyboard and Chair) and PICNIC (Problem in Chair, Not in Computer) GMV = Gross Merchandise Volume GSP = Global Shipping Program GST = Goods & Services Tax GPS = Global Positioning System. The term is most often used on these discussion boards when referring to a USPS delivery and determining with the local Post Office if the package received a GPS scan upon delivery. This can help a buyer or seller find out the address where a package was delivered. More specifically, to find out if it was delivered to the recipient's neighbor in error GTC = Good ‘til Canceled listing format GTIN = Global Trade Item Number GUC = Good Used Condition HFR = Hassle Free Returns HTH = Hope that helps HTML = HyperText Markup Language, code that turns plain text into web layout HTS = Harmonized Tariff System, provides duty rates for importing through US Custom IC3 = Internet Crime Complaint Center ( http://www.ic3.gov/ ) IDK = I Don’t Know IIRC = If I recall correctly IME = In my experience IMO / IMHO / JMO = In my opinion / In my humble opinion / Just my opinion INAD = See “NAD” below. INR = Item Not Received IOW = In other words IPR = Immediate Payment Required IS = Item Specifics (aka attributes or Item Details) ISBN = International Standard Book Number ITA = I totally agree JMTC / JM2C = Just my two cents Khoros = Company that runs the Community discussion board platform, formerly Lithium Kudo = Giving a virtual “thumbs up” to a post, aka marking a post as Helpful. KWIM = Know What I Mean, sometimes prefaced with IY for If You KWS = Key Word Spamming LFRB = USPS Priority Large Flat Rate Box Lithium = See Khoros LPO / LPU = Local Pickup Only / Local Pick Up LSS = Long Story Short M2M = Member to Member references the style of the eBay discussion forums. Can also be used in reference to the member-to-member Knowledge Base board. MAP = Minimum Advertised Price, a minimum amount that resellers agree not to advertise below. For example, if a company sets a MAP of $50 for its best selling item then all resellers are obligated to advertise the product at $50 or higher. This is why you will sometimes see the phrase "see low price in cart" if a retailer has discounted below the MAP. MBG = Money Back Guarantee Mentor = Refers to members of the Community's Mentor program . MFRB = USPS Priority Medium Flat Rate Box MM = USPS Media Mail MM / MDM = Markdown Manager, selling tool for eBay Store owners Mod = Moderator, Lithium employee that moderates the discussion boards MOR = Merchant of Record MOS = Multi Order Shipping MP = Managed Payments, referring to eBay's new intermediated payments process MPN = Manufacturer Part Number MQ = Multi Quantity Listing MUAA = Multi-User Account Access, a system that allows sellers to give their employees task specific access for selling activities (such as creating or publishing listings) MV = Multi Variation Listing NAD / INAD / SNAD = Not as described / Item not as described / Significantly not as described NARU = Not a Registered User Neg = Negative Feedback comment, sometimes referred to as a "red doughnut" Neut = Neutral Feedback comment NOS = New Old Stock NWOT = New Without Tags NPB = Non-paying buyer NWT = New With Tags OALT = Old Advanced Listing Tool, aka SYI Form for sellers OOAK = One Of A Kind OOS = Out Of Stock, commonly used when referencing defects on a seller’s account OP = Used interchangeably between Original Poster & Original Post, referring to the poster or the post that started a discussion thread OQLT = Old Quick Listing Tool for sellers OSFA = One size fits all OT = On Topic or Off Topic, depending on context OTC = Over the Counter, refers to postage rates paid at retail (vs rates paid with online commercial discounts) OTOH = On the other hand OTS = On Time Shipping, refers to one of the metrics eBay uses to rate sellers PB = Pitney Bowes, a shipping partner that handles the international leg of shipments using eBay's Global Shipping Program P&A = Parts & Accessories, one of the eBay Motors categories P&G = Pottery & Glass categories PG&P = Pottery, Glass & Porcelain eBay category P&P = Package & Postage, term commonly used in the UK for S&H PDQ = Pretty darn quick PFRE = USPS Priority Padded Flat Rate Envelope PI = Product Identifier (see also: UPC, ISBN, GTIN) PL = Promoted Listing, also seen as a Sponsored Listing PM = In the context of communication, Private Message sent using the discussion board’s member-to-member messaging system. In the context of selling, Promotions Manager , a selling tool for eBay Store owners. In the context of shipping, Priority Mail service from USPS. PMG = eBay’s Price Match Guarantee PMI = USPS Priority Mail International PO = Private Offer or Post Office, depending on context. Private Offer refers to using the 'Send Offer' feature in eBay Messages Pos = Positive feedback comment, sometimes referred to as a “green doughnut” PP = PayPal, sometimes referred to as “the Pal”. Depending on context, PP can also refer to the “previous poster” in a discussion. PPF = Payments processing fee PS = PowerSeller PWE = Plain White Envelope (non-tracked shipment) Q&A = eBay "Questions and Answers" featured on product pages Qty = Quantity Rich Text = Rich Text refers to text edit boxes on the eBay discussion boards or within an eBay listing form where text can be displayed in bold, colors, large, small, etc. The rich text is displayed while the HTML formatted code is hidden from view. RMA = Return Merchandise Authorization. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) can be part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. Large-volume sellers sometimes require an RMA to process a return; the seller will provide the RMA when a return request is opened and the buyer should include the number with the package they are returning ROI = Return on Investment RRA / RRB = USPS Regional Rate A or B box RSS = RSS (aka Rich Site Summary or Really Simple Syndication) is a type of web feed which allows users to access updates to online content in a standardized, computer-readable format. These feeds can allow a user to keep track of many different websites in a single aggregator. Websites usually use RSS feeds to publish frequently updated information such as blog entries, news headlines, audio, video, or your eBay listings and followed searches. S&H = Shipping & Handling SC = Signature Confirmation SFRB = USPS Priority Small Flat Rate Box SH = Seller Hub Sig = Signature line added to the bottom of posts SIO = Seller-initiated offer, a feature that allows sellers to send offers to watchers SM / SMP = Selling Manager or Selling Manager Pro SmartPost = Shipping method offered by FedEx. FedEx handles the first leg of the shipment then USPS handles the final leg and delivery. SMH = Shaking My Head SMM = Social Media Marketing SNAD = See “NAD” above SOP = Standard Operating Procedure SSOATA = So Sick Of All The Acronyms STR = Sell Through Rate, a calculation comparing the amount of inventory a seller lists against the amount of inventory sold SU = Seller Update, typically released every Spring and Fall, sometimes known as SSU & FSU SurePost = Shipping method offered by UPS. UPS handles the first leg of the shipment then USPS handles the final leg and delivery. SYI = Sell Your Item form, refers to a retired eBay listing tool T&S = Trust & Safety Department within eBay Customer Service TANSTAAFL = There ain't no such thing as a free lunch TBH = To be honest TCB = Taking Care of Business TGTBT = Too good to be true TIA = Thanks in advance TL = TurboLister listing tool TLDR = Too long; didn't read TOS = Depending on context: Terms of Sale in a seller’s listing, or Terms of Service for using eBay (aka User Agreement) TPTB = The powers that be (referring to upper management, executives, or designated "decision makers") TRS = Top Rated Seller TRS+ / TRSP = Listing status that meets the requirements for a Top Rated Seller Plus discount TY = Thank You UA = Unauthorized Use Claim, ties into a credit card chargeback. Can also refer to the User Agreement terms of service, depending on context. UPC = Universal Product Code UPI / UPID / UID = Unpaid Item / Unpaid Item Dispute USPS = United States Postal Service VAT = Value Added Tax VeRO = Verified Rights & Ownership program, often referred to when a listing is removed based on a company's report of intellectual property infringement ( http://pages.ebay.com/seller-center/listing/create-effective-listings/vero-program.html ) Vertical = eBay main listing & search categories that all sub-categories are nested under (ex: Electronics, Fashion, Home & Garden, Collectibles & Art, etc.) VPD = Volume Price Discount, an eBay promotional tool that discounts based on number of items purchased VPP = Vehicle Purchase Protection, applies to some eBay Motors categories Weekly Chat = Weekly Chat with eBay employees ( https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/bd-p/weekly-chat ) WYSIWYG = What You See is What You Get, refers to editing boxes where the HTML formatting code is hidden from view and the formatted text and photos are displayed. See also “Rich Text”. YMMV = Your Mileage May Vary YoY = Year-over-Year, refers to changes in sales levels from the previous year Thank you!
4 years ago
0
community_team
GDPR Compliance
On May 25, 2018, the General Data Protection Regulation (GDPR) launched. GDPR is a European law that governs how companies handle your information. It also outlines the rights you have over your information and how it’s used. We have added some new features into Community relating to your right to access your personal information. You now have the ability to Remove IP addresses and Device IDs from your profile Download your Community content Download your personal information To do so, go to your Community Setting on your profile page. Then, select Personal Information. At the bottom of the page, you’ll see options to remove IP addresses and Device IDs, download your Community content, and download personal information. For more information on eBay and GDPR, visit this page .
8 years ago
0
community_team
Community Guidelines
eBay Community is a space for eBay sellers and buyers to connect with one another. eBay staff occasionally participate, but eBay users are at the heart of building and growing the eBay Community. These Community Guidelines are the foundation for fostering a welcoming, helpful, and respectful experience for all users. We expect all users to act in accordance with them while on Community, as well as comply with the eBay User Agreement and eBay Privacy Notice. Be respectful. Respect is the cornerstone of a strong community. Every member should feel welcome, no matter who they are or where they come from. Please be friendly and welcoming if you are an experienced member. If you are new, take some time to look around and be open to learning from experienced sellers and buyers. Keep it clean. As a peer-to-peer community, we expect users to keep the eBay Community a safe destination for all users. Your contributions should be respectful and appropriate for all ages. Be accurate. A thriving community has trustworthy content from honorable contributors. Your content should be true and accurate, to the best of your knowledge. Stay open minded - but have your say. Opinions and different points of view are welcomed and can be discussed (and even disagreed about) in a frank, but calm and reasonable manner. Feedback can be true while also giving a different point of view; please be open to hearing differing opinions as there are multiple ways to successfully sell and buy on eBay. Share meaningful contributions. Please use search to see if your question has already been answered. If you don’t find what you need, then please post in the correct forum for your topic. If others say something you agree with, you also can use the ‘Helpful’ button on the bottom of each item to show your appreciation and agreement. Or use the “Accepted Solutions” option whenever another user provides you with an answer you found helpful. Get the help you need. Please ask for recommendations for tools to help run your business, to find items to purchase, or to share your items or listings to get feedback or provide examples to other users. It’s appropriate for users to also respond to these types of questions with listings, products, or services. Share, celebrate… and have fun! Buying and selling on eBay isn’t the only thing that is important to you. Share your hobby, or complain about your pet peeve. Celebrate your latest thrifting score, or post a death pile photo. This community welcomes hearing about your latest personal triumph, a moment where you need support, or just an amazing meal you made (in the appropriate forum). This community is designed to connect people, and the more we get to know each other, the more our businesses will grow together. Content and actions not permitted Inappropriate content or content in violation of these community guidelines, or the eBay User Agreement, should not be posted. You agree to refrain from posting content or taking actions that are: adult, pornographic, violent, or mature in nature language or threats prohibited in the Threats and offensive language policy dishonest, unsubstantiated, or designed to mislead duplicative or repetitive - including forum posts and replies calling for petitions, boycotts, lawsuits, or other calls to activism in either posts or private messages or to otherwise drive traffic elsewhere advertising listings, products, or services in order to solicit sales or otherwise use the Community as a marketing platform Additional resource: eBay fee avoidance policy Additional resource: Member-to-member contact policy promoting off-eBay sites, groups, or forums, or suggestions that encourage users to leave eBay reposted content that has been edited or removed by eBay Community staff about moderation warnings or consequences about another user’s listings or user IDs to tarnish their reputation (e.g. “naming & shaming”) or otherwise calling the community to action. NOTE: It is appropriate to respectfully comment on an item or listing shared by a seller looking for feedback about their listing or the item listed Additional resource: Contact information sharing policy encouraging others to violate the eBay User Agreement, listing policies , selling practices policy , or any other policies of copyrighted content without the permission of the copyright owner Additional resource: Section 3 eBay User Agreement manipulating the “Helpfuls” by giving an excessive number of helpfuls, using multiple accounts to give yourself or others helpfuls, and marking another member’s posts as helpful to help them get to the top of leaderboards Reporting Inappropriate Content: The eBay Community is built for eBay users, and it’s users like you who are likely to be the first to see posts that harm the community and violate Community Guidelines. Please do not confront the other user in these situations; instead use the tools we have in place for your safety. Report inappropriate behavior by clicking the “arrow dropdown” in the top right-hand corner of any post or private message, then selecting “Report Inappropriate Content.” This will alert our moderation team to look into the issue and take appropriate action. Your report will only be viewed by the eBay Community team. Please report a post or message only once. Consequences and considerations: When posts veer off topic, conversations become heated, or users violate these guidelines, the eBay Community team may move content, offer public or private reminders or warnings via private message at their discretion. Violating posts or content may be edited or removed, and eBay reserves the right to restrict or revoke users’ access to Community for violating Community guidelines. Third party and Press Third-party representatives looking to post on Community must secure approval prior to posting. Reporters seeking official comment or who wish to engage with eBay users directly must first contact press@ebay.com and receive permission to post. This helps ensure that the eBay community is aware when they are speaking to someone who is acting in a professional capacity, rather than as a fellow eBay community member or eBay staff member. eBay doesn’t warrant the accuracy of or affirmatively endorse content from verified third party members. Learn your way around. You’ve made a great start by reading these guidelines. If you are new to selling on eBay use the Search feature (All content Search bar at top of any page in Community) to search for a topic and read how other sellers approach the issue, see our videos on how to use the eBay Community and check out the Seller Center for general selling information. Thank you for being a part of the eBay community and for adhering to these guidelines.
9 years ago
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About Community
The eBay Community is made up of sellers, buyers and eBay employees coming together to share, connect and learn. Here, you’ll find many features such as Discussion Boards, Groups, and Seller News – featuring Announcements and past eBay for Business podcast episodes - all built with you in mind. On the discussion boards, Community members ask questions and exchange advice and tips with each other. Whether you are an enthusiast, a business owner or just getting started with your eBay experience - Community is a place for you. While eBay staff are present on the boards, this is primarily a peer-to-peer support Community, and eBay cannot provide direct customer support to you via these boards. If you are new to the eBay Community, taking a look at our community guidelines is a great way to start. Knowing what is and is not allowed will be very helpful as you connect with other eBay Community members. Most importantly though, we hope you enjoy taking part in your Community and we're glad you're here! Community and You Before you dive in, below are tips about joining the conversation. Search for your question first—there may already be an answer in the Community. Find the right board for your question. Be respectful of others. Stay on topic and keep conversations flowing. Be collaborative by sharing your ideas and best practices. Stay safe. Never share personal information on our boards. Have fun, and enjoy your Community experience. Rules of the Road We ask all of our members to follow a few simple rules to help keep the discussion boards safe and productive. Be respectful Keep conversation constructive Stay on topic Search for solutions first Follow legal guidelines The Community Team While the value of peer-to-peer discussion is at the heart of the community, there are plenty of questions and comments that require attention from eBay staff. You’ll see us in the community and we’re here to help when needed. Meet the people who make up the Community Team: @valeri@ebay - Valeri is the Sr. Manager of Seller Advocacy & Community Engagement, responsible for the Community Boards, Seller Circles, and advocating your seller voices within eBay. She has been with eBay since 2004, with a majority of her 20 years focused on program management and business operations in the product & technology organization. Outside of work, she loves to travel the world (visited 24 countries so far!) and is a loyal San Jose Sharks fan. @georgea@ebay - Georgea has been with eBay on the Seller Community and Engagement team since 2021 where she led content on our channels including the eBay for Sellers Instagram page, Seller Check-in, eBay Open and more. When she’s not working, she’s checking out new pilates studios around her city. @devon@ebay Devon has been with eBay since 2021 but has been an active seller on the site since 2011. He is married to a beautiful woman he absolutely adores and they both love to spend time with their two dogs. He is also very active and spends many miles cycling, over 200 miles a week! @elizabeth@ebay - Elizabeth joined eBay in 2020 and has worked across both buyer and seller experiences, most recently in Social Media. Outside of work, she spends most of her time with her family and animals, balancing her downtime between indulging in trash TV, exploring the outdoors, or hitting the gym. @kyle@ebay - Kyle has been in various departments within eBay since 2009. He enjoys fishing and hiking all over Utah, driving RC cars, working on real cars, and just generally being outdoors. He also enjoys spending the rest of his free time with his wife (who he met through eBay!) and their two adorable dogs. We hope this intro was helpful, see you in the community!
9 years ago
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