Please see below an eBay Community Glossary that was kindly created by a community member. @ Tag / @ Mention = Tagging another member using the discussion board’s @ feature which sends a notification to the tagged member 3P = Third Party service. Services offered by third parties can vary from photo hosting to listing tools to shipping and more. AAMOF = As a matter of fact Active Content = Active content is a broad term which covers any type of non-standard text that can be included in item descriptions to provide additional functionality. Such applications can negatively affect the user experience by inhibiting purchasing on mobile devices, increasing page load times, and raising security vulnerabilities. AFAIC = As far as I'm concerned AFAIK = As far as I know AKA = Also known as APV = USPS Automatic Postage Verification System. A system that automatically checks packages in the mailstream for weight, dimensions, mail class, packaging, origin zip code, destination zip code, postage paid. If it determines that an incorrect amount of postage was paid the USPS will automatically charge or refund the difference through your online point of purchase (eBay, PayPal, Stamps.com, etc). Formerly known as RAP (Revenue Assurance Program) ASP = Average Selling Price ASQ = Ask Seller a Question, referring to the contact link on an eBay listing page ATM = At the moment B&M = Brick & Mortar, refers to a physical retail store B2B / B2C = Business to Business / Business to Consumer BB = Big Box, referring to large retailers BBL = Blocked Bidder/Buyer List BEAR = eBay’s Bulk Edit and Replace tool for sellers BIN = Buy It Now Blues = Term commonly used for the Community Team and other eBay employees who assist on the boards, named because their posts used to be outlined in blue. Sometimes referred to as Pinks, which dates to an older version of the boards. BO / OBO = Best Offer / or best offer Boardie = Regular poster on the discussion boards Bot = a software application that runs automated tasks (scripts) including reading websites in order to create entries for a search engine index, sometimes referred to as a spider, web crawler, or web robot. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone. BP = Buying Privileges BST = Buy, Sell, Trade BTDT = Been there, done that BTW = By the way CC = Credit Card Chat = See “Weekly Chat” below COA = Certificate of Authenticity. Depending on context can also refer to Change of Address, a form filed with USPS for mail forwarding. COGS = Cost of goods sold ComBase / ComPlus = Refers to USPS pricing rates, Commercial Base Pricing and Commercial Plus Pricing Community = eBay Community including the discussion boards Twitter page Announcements page Consumer Seller Listing Tool = Refers to all forms of eBay’s listing tool for sellers. CRM = Customer Relationship Management CRO = Conversion Rate Optimization CS = Customer Service CSA = Clothing, Shoes & Accessories eBay Category CSV = Comma Separated Value CT = Community Team, see also: Blues. Meet the team CUB = eBay's 'Advanced Listing Tool' Dash = eBay Seller Dashboard, used to keep track of seller metrics DC = Delivery Confirmation DIM = Dimensional Weight (Volumetric Weight) calculation by shipping carriers DMM = USPS Domestic Mail Manual DSR = Detailed Seller Rating, the star rating system included with Feedback eBay Open = Annual eBay Seller convention that began in 2016. Former versions of the event were eBay Live!, eBay Radio Party & Conference, Kansas Jubilee: eBay to eCommerce, and eBay: On Location. eDELCON = USPS delivery confirmation service for International First Class shipments EDD / ETD / EDT = Estimated Delivery Date / Estimated Time of Delivery / Estimated Delivery Timeframe EOD = End of day EPC = eBay Product Catalog EPID = eBay Product Identification Number ETA = Depending on context: Edit to Add, when a comment is added to a post using the edit feature. Can also refer to Estimated Time of Arrival if used in the context of shipping. ETF = Early Termination Fee, applies to yearly eBay store subscriptions EUC = Excellent Used Condition FB = Depending on the context: Feedback or Facebook FCM / FCMI = USPS First Class Mail / USPS First Class Mail International FDM = FedEx Delivery Manager FFE = Fulfillment for eBay . eBay's end to end fulfillment pilot program. FE = eBay File Exchange, an end-to-end selling tool that enables high-volume sellers to list multiple items on eBay in a single file FGS = For Goodness Sake FNF = Fast 'n Free, a shipping designation on eBay FOMO = In the context of shipping, freely overcoming mug obstacles , a method of securely and safely shipping a mug in a padded envelope to save on shipping costs. Referring to and/or used by the millennial generation, fear of missing out . FP = Fixed Price listing format FRB = USPS Priority Flat Rate Box FRE = USPS Priority Flat Rate Envelope FTFY = Fixed that for you, refers to one poster correcting an above poster’s post in a friendly manner FTR = For the record FVF = Final Value Fee, seller fee charged by eBay after a sale FWIW = For what it's worth FYI = For your information GC = Gift Card GD = Guaranteed Delivery GIGO = Garbage In, Garbage Out. Refers to the quality of the output being determined by the quality of the input. For example, if a user enters incorrect data into the eBay shipping calculator, the shipping rate shown is unlikely to be correct. Similar "user error" terms include PEBKAC (Problem Exists Between Keyboard and Chair) and PICNIC (Problem in Chair, Not in Computer) GMV = Gross Merchandise Volume GSP = Global Shipping Program GST = Goods & Services Tax GPS = Global Positioning System. The term is most often used on these discussion boards when referring to a USPS delivery and determining with the local Post Office if the package received a GPS scan upon delivery. This can help a buyer or seller find out the address where a package was delivered. More specifically, to find out if it was delivered to the recipient's neighbor in error GTC = Good ‘til Canceled listing format GTIN = Global Trade Item Number GUC = Good Used Condition HFR = Hassle Free Returns HTH = Hope that helps HTML = HyperText Markup Language, code that turns plain text into web layout HTS = Harmonized Tariff System, provides duty rates for importing through US Custom IC3 = Internet Crime Complaint Center ( http://www.ic3.gov/ ) IDK = I Don’t Know IIRC = If I recall correctly IME = In my experience IMO / IMHO / JMO = In my opinion / In my humble opinion / Just my opinion INAD = See “NAD” below. INR = Item Not Received IOW = In other words IPR = Immediate Payment Required IS = Item Specifics (aka attributes or Item Details) ISBN = International Standard Book Number ITA = I totally agree JMTC / JM2C = Just my two cents Khoros = Company that runs the Community discussion board platform, formerly Lithium Kudo = Giving a virtual “thumbs up” to a post, aka marking a post as Helpful. KWIM = Know What I Mean, sometimes prefaced with IY for If You KWS = Key Word Spamming LFRB = USPS Priority Large Flat Rate Box Lithium = See Khoros LPO / LPU = Local Pickup Only / Local Pick Up LSS = Long Story Short M2M = Member to Member references the style of the eBay discussion forums. Can also be used in reference to the member-to-member Knowledge Base board. MAP = Minimum Advertised Price, a minimum amount that resellers agree not to advertise below. For example, if a company sets a MAP of $50 for its best selling item then all resellers are obligated to advertise the product at $50 or higher. This is why you will sometimes see the phrase "see low price in cart" if a retailer has discounted below the MAP. MBG = Money Back Guarantee Mentor = Refers to members of the Community's Mentor program . MFRB = USPS Priority Medium Flat Rate Box MM = USPS Media Mail MM / MDM = Markdown Manager, selling tool for eBay Store owners Mod = Moderator, Lithium employee that moderates the discussion boards MOR = Merchant of Record MOS = Multi Order Shipping MP = Managed Payments, referring to eBay's new intermediated payments process MPN = Manufacturer Part Number MQ = Multi Quantity Listing MUAA = Multi-User Account Access, a system that allows sellers to give their employees task specific access for selling activities (such as creating or publishing listings) MV = Multi Variation Listing NAD / INAD / SNAD = Not as described / Item not as described / Significantly not as described NARU = Not a Registered User Neg = Negative Feedback comment, sometimes referred to as a "red doughnut" Neut = Neutral Feedback comment NOS = New Old Stock NWOT = New Without Tags NPB = Non-paying buyer NWT = New With Tags OALT = Old Advanced Listing Tool, aka SYI Form for sellers OOAK = One Of A Kind OOS = Out Of Stock, commonly used when referencing defects on a seller’s account OP = Used interchangeably between Original Poster & Original Post, referring to the poster or the post that started a discussion thread OQLT = Old Quick Listing Tool for sellers OSFA = One size fits all OT = On Topic or Off Topic, depending on context OTC = Over the Counter, refers to postage rates paid at retail (vs rates paid with online commercial discounts) OTOH = On the other hand OTS = On Time Shipping, refers to one of the metrics eBay uses to rate sellers PB = Pitney Bowes, a shipping partner that handles the international leg of shipments using eBay's Global Shipping Program P&A = Parts & Accessories, one of the eBay Motors categories P&G = Pottery & Glass categories PG&P = Pottery, Glass & Porcelain eBay category P&P = Package & Postage, term commonly used in the UK for S&H PDQ = Pretty darn quick PFRE = USPS Priority Padded Flat Rate Envelope PI = Product Identifier (see also: UPC, ISBN, GTIN) PL = Promoted Listing, also seen as a Sponsored Listing PM = In the context of communication, Private Message sent using the discussion board’s member-to-member messaging system. In the context of selling, Promotions Manager , a selling tool for eBay Store owners. In the context of shipping, Priority Mail service from USPS. PMG = eBay’s Price Match Guarantee PMI = USPS Priority Mail International PO = Private Offer or Post Office, depending on context. Private Offer refers to using the 'Send Offer' feature in eBay Messages Pos = Positive feedback comment, sometimes referred to as a “green doughnut” PP = PayPal, sometimes referred to as “the Pal”. Depending on context, PP can also refer to the “previous poster” in a discussion. PPF = Payments processing fee PS = PowerSeller PWE = Plain White Envelope (non-tracked shipment) Q&A = eBay "Questions and Answers" featured on product pages Qty = Quantity Rich Text = Rich Text refers to text edit boxes on the eBay discussion boards or within an eBay listing form where text can be displayed in bold, colors, large, small, etc. The rich text is displayed while the HTML formatted code is hidden from view. RMA = Return Merchandise Authorization. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) can be part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. Large-volume sellers sometimes require an RMA to process a return; the seller will provide the RMA when a return request is opened and the buyer should include the number with the package they are returning ROI = Return on Investment RRA / RRB = USPS Regional Rate A or B box RSS = RSS (aka Rich Site Summary or Really Simple Syndication) is a type of web feed which allows users to access updates to online content in a standardized, computer-readable format. These feeds can allow a user to keep track of many different websites in a single aggregator. Websites usually use RSS feeds to publish frequently updated information such as blog entries, news headlines, audio, video, or your eBay listings and followed searches. S&H = Shipping & Handling SC = Signature Confirmation SFRB = USPS Priority Small Flat Rate Box SH = Seller Hub Sig = Signature line added to the bottom of posts SIO = Seller-initiated offer, a feature that allows sellers to send offers to watchers SM / SMP = Selling Manager or Selling Manager Pro SmartPost = Shipping method offered by FedEx. FedEx handles the first leg of the shipment then USPS handles the final leg and delivery. SMH = Shaking My Head SMM = Social Media Marketing SNAD = See “NAD” above SOP = Standard Operating Procedure SSOATA = So Sick Of All The Acronyms STR = Sell Through Rate, a calculation comparing the amount of inventory a seller lists against the amount of inventory sold SU = Seller Update, typically released every Spring and Fall, sometimes known as SSU & FSU SurePost = Shipping method offered by UPS. UPS handles the first leg of the shipment then USPS handles the final leg and delivery. SYI = Sell Your Item form, refers to a retired eBay listing tool T&S = Trust & Safety Department within eBay Customer Service TANSTAAFL = There ain't no such thing as a free lunch TBH = To be honest TCB = Taking Care of Business TGTBT = Too good to be true TIA = Thanks in advance TL = TurboLister listing tool TLDR = Too long; didn't read TOS = Depending on context: Terms of Sale in a seller’s listing, or Terms of Service for using eBay (aka User Agreement) TPTB = The powers that be (referring to upper management, executives, or designated "decision makers") TRS = Top Rated Seller TRS+ / TRSP = Listing status that meets the requirements for a Top Rated Seller Plus discount TY = Thank You UA = Unauthorized Use Claim, ties into a credit card chargeback. Can also refer to the User Agreement terms of service, depending on context. UPC = Universal Product Code UPI / UPID / UID = Unpaid Item / Unpaid Item Dispute USPS = United States Postal Service VAT = Value Added Tax VeRO = Verified Rights & Ownership program, often referred to when a listing is removed based on a company's report of intellectual property infringement ( http://pages.ebay.com/seller-center/listing/create-effective-listings/vero-program.html ) Vertical = eBay main listing & search categories that all sub-categories are nested under (ex: Electronics, Fashion, Home & Garden, Collectibles & Art, etc.) VPD = Volume Price Discount, an eBay promotional tool that discounts based on number of items purchased VPP = Vehicle Purchase Protection, applies to some eBay Motors categories WYSIWYG = What You See is What You Get, refers to editing boxes where the HTML formatting code is hidden from view and the formatted text and photos are displayed. See also “Rich Text”. YMMV = Your Mileage May Vary YoY = Year-over-Year, refers to changes in sales levels from the previous year Thank you!
