I purchased an expensive item on eBay on June 2, 2026. It arrived on June 10, 2026 and was damaged. I began the return request process on June 11, 2026. I got nowhere with the seller, so I asked eBay to step in and open a case. I received an email from the eBay on June 25, 2026, stating: " We have reviewed this case and decided in your favor ". I received another email from the eBay Customer Service High Value Claims team on June 25, 2026, stating: " I have reviewed the claim details and see that you opened a return request, but the seller has not yet accepted the return. We'll send you a label so you can return the item to the seller for a refund You will need to print the label and post the item back to the seller within 7 business days. Once the seller has the item back, you should receive your refund within 2 business days ". The item was shipped on June 29, 2026 and was delivered to the seller on July 3, 2026. It has been over 10 days and I have not received the refund. I have received no communications whatsoever from eBay nor from the seller. I have been trying for days to contact a human being at eBay, to no avail. When I call on the phone, the AI ends up saying: " Sorry, I'm not able to connect you with an agent at this time " over and over. When I use the chat, the AI ends up saying: " Something is wrong, Here's what I found ...." over and over. But the AI didn't tell me anything found. According to eBay, chat and phone are the only two ways to speak with an agent Both of these methods are utterly useless. It seems as if eBay has made it impossible to speak with a Customer Service agent. One of their emails included this: " I appreciate your time and understanding, and we look forward to getting this resolved for you soon ". What do I have to do to get this matter resolved!
