Message Body: Hi Liz and Community Team, I am opening a formal technical thread because my account ( ddmusk ) has been hit by a severe database corruption bug that has completely frozen my business operations. I need an immediate internal escalation to technical support. The Bug Proof: My main profile header accurately reflects a 99.9% Positive Feedback rating. However, the 1-month summary chart below is glitched and displays 1 Neutral rating (which falsely drops my monthly visibility percentage down to 98.33%). When clicking directly on that "1 Neutral" hyperlink to view the actual comment, the eBay interface returns this explicit error text: "There are no results for this search." The database clearly contains 0 neutrals for this month, but the public summary cache is completely broken and displaying an erroneous negative mark. The Account Fallout: Because of this ghost metric mismatch, eBay's automated back-end risk algorithm has completely restricted my account. I have 18,000+ active items and my sales have cratered to zero for the past 48 hours due to severe search suppression. On top of that, my payouts have been slammed onto a rolling 3-day hold after confirmed delivery. I spent my Sunday on the phone trying to explain this clear technical contradiction, but frontline outsourced phone supervisors simply hung up on me or left me on infinite holds rather than escalating the ticket. With 23,451+ feedback, I need an engineer to manually refresh my feedback profile cache to wipe this ghost counter and restore my store's search index visibility. Please escalate this to the advanced technical / developer queue immediately. Thank you. ebay user ddmusk
