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Report eBay Technical Issues

Created May 5, 2026

25 members

9885 discussions

ddmusk
Urgent: Database Error on Profile Summary Falsely Lowering Seller Rating
Message Body: Hi Liz and Community Team, I am opening a formal technical thread because my account ( ddmusk ) has been hit by a severe database corruption bug that has completely frozen my business operations. I need an immediate internal escalation to technical support. The Bug Proof: My main profile header accurately reflects a 99.9% Positive Feedback rating. However, the 1-month summary chart below is glitched and displays 1 Neutral rating (which falsely drops my monthly visibility percentage down to 98.33%). When clicking directly on that "1 Neutral" hyperlink to view the actual comment, the eBay interface returns this explicit error text: "There are no results for this search." The database clearly contains 0 neutrals for this month, but the public summary cache is completely broken and displaying an erroneous negative mark. The Account Fallout: Because of this ghost metric mismatch, eBay's automated back-end risk algorithm has completely restricted my account. I have 18,000+ active items and my sales have cratered to zero for the past 48 hours due to severe search suppression. On top of that, my payouts have been slammed onto a rolling 3-day hold after confirmed delivery. I spent my Sunday on the phone trying to explain this clear technical contradiction, but frontline outsourced phone supervisors simply hung up on me or left me on infinite holds rather than escalating the ticket. With 23,451+ feedback, I need an engineer to manually refresh my feedback profile cache to wipe this ghost counter and restore my store's search index visibility. Please escalate this to the advanced technical / developer queue immediately. Thank you. ebay user ddmusk
yesterday at 4:11 PMlast reply 7 minutes ago
7
humbertcaldero_94
I CANT FINALIZE A BID
I’m not sure if the cause of this is because I use a very old iPhone (8) or if other people have experienced this but for some strange reason when bidding and after I type down the amount no bidding icon appears to finalize the bid. I have tried refreshing and logging off and on my eBay account but still no luck , any recommendations?
yesterday at 10:40 PMlast reply 1 hour ago
4
ctmason
eBay Live Audio Issues in Web Browser
Hello All, I seem to have an issue on eBay Live when watching only on my PC. In either Chrome or Edge browser I cannot hear any audio from eBay live streams despite YT and other audio players working fine in both browsers. No issues in the mobile app, just on PC. What could be the issue? Thanks for any help.
yesterday at 6:39 PMlast reply 8 hours ago
1
cocuy-22
Random crashes on the app
My eBay crashes each time I click on my cart no matter what is in it
12 hours agolast reply 10 hours ago
1
ridinghvpam
Faulty app
Page starts to load then goes blank
yesterday at 3:54 PMlast reply 12 hours ago
1
delmarva_figures
"A new device is using your account" every time I log into ebay. Had to change my password 3 times.
Is this a widespread issue? I can't remember my password if I have to change it constantly. It's been going on for about a week.
1 year agolast reply yesterday at 5:51 PM
11
7catsprinting
Seller Hub Missing most of the time
On one of our accounts the Seller Hub is missing most of the time. It just comes and goes randomly. It is not the browser or the cache, it is eBay loading. That same account is seeing the negative feedback jump on and off the 30 day for 2 months now as well. It seems like an account level glitch.

2 days agolast reply yesterday at 5:46 PM
4
keagasn-0
Past 90 Days and items not delivered
I really need help with this. I keep getting pushed in circles in the automated help and there is nothing i can do to check on my item. The seller cant do anything and the item is constantly stuck in tracking. who can help me on this
yesterday at 1:25 PMlast reply yesterday at 5:00 PM
4
nimraijaz6
tracking not update and funds on hold
Hello, Order #: 17-14838-31704 This order shows "on its way" but USPS tracking 9400108106244294944212 clearly shows Delivered on July 11, 2025. eBay has wrong tracking UPS Ground Jul 7. Please update tracking to USPS and mark as Delivered. My funds are on hold. Please release them. you can also check my tracking status 9400108106244294944212 fom USPS Tracking I am seller Thank you
yesterday at 1:42 PM
0
robste4321
How can I speak to someone at eBay customer support?
my account have been locked i have been asked to provide profe that it is my account and so i did... iaperantly it wanst enogh so they told me i need to talk to live team mamber to help me and gave me the phone number.. " we need you to get in touch with eBay's Account Security Live Help Team via phone. We really need to ensure your account ownership, and we have to do a higher level of verification process through phone for your own security. Please call eBay's Account Security Live Help Team on XXXX." and so i did... but this stupid bot that keep answering say : we upgrading so we cant answer"...., or she keeps ask me why i calld and i cant seem to figure what to tell her so she will transfer me to a real human being... instand she keeps ask question and saying to transfer you to the right person tell me ur problem , after i tell her she says for help go to the web and hangs up... i need HUMAN help! what to do anyone know?
1 year agolast reply yesterday at 3:53 AM
6
fun-stuff_9
Card
eBay won’t verify my card and I can’t buy anything. It just says cannot verify this card.
Jul 11, 2026 at 5:02 PMlast reply yesterday at 12:49 AM
1
jj034
Gift Card Redemption Outage - This code can't be applied to your order
When trying to redeem a gift card at checkout the error " This code can't be applied to your order." appears.
1 year agolast reply yesterday at 12:46 AM
4

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