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    Report eBay Technical Issues

    Created May 5, 2026

    26 members

    9893 discussions

    Report eBay Technical Issues
                       
                                       
    • ordha_73

      ordha_73

      URGENT: System Error Blocking Refund/Cancellation - Ticket Escalation Request
               

      To the eBay Support Team, I am writing this because I am under an immense amount of stress due to a persistent system issue that is heavily impacting my business operations. I need to either refund the buyer or cancel this order, but your platform states that both actions are currently impossible. To make matters worse, the customer is not responding to any of my messages, and when I requested a callback from your support team—which promised a call within 2 minutes—I received absolutely no contact. How am I supposed to resolve this issue? Refund/Cancellation: Blocked by your system. Buyer Communication: Unresponsive. eBay Support: Failed to follow up on the promised callback. This technical glitch is completely out of my control, yet it is severely damaging my seller metrics and store reputation. I demand that this ticket be escalated to a senior representative immediately to have this order manually cancelled and fully refunded from your end today. I expect a swift response and immediate action. Sincerely,

      8 hours agolast reply 1 hour ago
      11
               
    • ddmusk

      ddmusk

      Urgent: Database Error on Profile Summary Falsely Lowering Seller Rating

      Message Body: Hi Liz and Community Team, I am opening a formal technical thread because my account ( ddmusk ) has been hit by a severe database corruption bug that has completely frozen my business operations. I need an immediate internal escalation to technical support. The Bug Proof: My main profile header accurately reflects a 99.9% Positive Feedback rating. However, the 1-month summary chart below is glitched and displays 1 Neutral rating (which falsely drops my monthly visibility percentage down to 98.33%). When clicking directly on that "1 Neutral" hyperlink to view the actual comment, the eBay interface returns this explicit error text: "There are no results for this search." The database clearly contains 0 neutrals for this month, but the public summary cache is completely broken and displaying an erroneous negative mark. The Account Fallout: Because of this ghost metric mismatch, eBay's automated back-end risk algorithm has completely restricted my account. I have 18,000+ active items and my sales have cratered to zero for the past 48 hours due to severe search suppression. On top of that, my payouts have been slammed onto a rolling 3-day hold after confirmed delivery. I spent my Sunday on the phone trying to explain this clear technical contradiction, but frontline outsourced phone supervisors simply hung up on me or left me on infinite holds rather than escalating the ticket. With 23,451+ feedback, I need an engineer to manually refresh my feedback profile cache to wipe this ghost counter and restore my store's search index visibility. Please escalate this to the advanced technical / developer queue immediately. Thank you. ebay user ddmusk

      2 days agolast reply 3 hours ago
      76
               
    • buyerofsun

      buyerofsun

      Buyer Receive Item - Ebay Said It Has Not Been Delivered

      Hi. Both USPS and the buyer themselves say that the item was delivered July 11. In fact, the buyer says she's already worn the item and "loves it". Ebay shows the item "Sat, Jul 11 7:06am Out for Delivery, Expected Delivery by 9:00pm" How do I get Ebay to update to show that it has been delivered so that I can get paid for the item. I tried the chat "help." It was NOT helpful.

      8 hours agolast reply 8 hours ago
      2
               
    • kongvely

      kongvely

      I can't change the country.

        So far, there has been no problem changing the country, but after changing the country to Malaysia, I can no longer change the country. Is there anyone who solved this problem?  Please don't answer me to open a new account.

      2 years agolast reply 8 hours ago
      3
               
    • malinagalina_321

      malinagalina_321

      I need to re-link my previous Payoneer account to this eBay account
                                                                                       

      Why can't I re-link my previous Payoneer account, which I used with this eBay account several years ago? I received a notification from Payoneer saying, "Your eBay account has been successfully linked," but I don't see any changes in my eBay account.Why can't I re-link my previous Payoneer account, which I used with this eBay account several years ago? I received a notification from Payoneer saying, "Your eBay account has been successfully linked," but I don't see any changes in my eBay account.

      13 hours ago
      0
               
    • ajs_coins_and_alchemy

      ajs_coins_and_alchemy

      "MY NOTE" not working. Can type it but does not save/stick.

      Not sure about you guys, but I include my bid price on every auction in "My Note". This note is available then across watchlist, bids/offers & purchase history. As of today the "My Note" is not working/saving. Can Type note and click save but when I refresh or go to another window, "My Note" is gone. Issue only arose today, worked fine yesterday and for years past. Technical Glitch already reported on eBay site ... just throwing it up here for good measure too. Have had great luck getting Tech Glitches fixed via this forum.

      22 hours agolast reply 15 hours ago
      1
               
    • smile

      smile

      Blocked from bidding or buying anything in the Camera drones category

      I established my eBay account in 1997.  I recently started getting the message Attention buyer Unfortunately, this item isn’t available for purchase in your location when I try to bid on any item in the Camera Drones category.  I get a similar message with Buy it Now items.  This happens for all items all sellers. My location is USA and I'm choosing USA sellers.  My last purchase was 2 weeks ago - a drone shipped from a seller in New Jersey.  There were no issues with that transaction at all.  When I went to purchase a bag for my drone, that's when I discovered this problem.  Of note: when I made that drone purchase I was on my cell phone which had a VPN running -- set to a location in Canada.  I can bid on or purchase items in other eBay categories without issue.  Only items listed in the Camera Drones category (including, bags and accessories - not just drones)  My account appears to be flagged to restrict purchases in this category only.  I have no outstanding issues with my account and I've received no messages from eBay to indicate how or why this restriction has been placed on my account.   I spent over an hour with eBay technical support via the live chat option.  The first level chat tech could not resolve the issue, so I was passed on to a higher level.  The second technician told me that the VPN might have been the problem.  I was instructed to sign out on that phone, clear the cache, cookies and data for the eBay app, and to clear my browser cache on my PC.  After that, sign back into eBay without the VPN running.  This did not resolve the issue.

      8 months agolast reply 16 hours ago
      5
               
    • ctmason

      ctmason

      eBay Live Audio Issues in Web Browser

      Hello All, I seem to have an issue on eBay Live when watching only on my PC. In either Chrome or Edge browser I cannot hear any audio from eBay live streams despite YT and other audio players working fine in both browsers. No issues in the mobile app, just on PC. What could be the issue? Thanks for any help.

      2 days agolast reply 16 hours ago
      3
               
    • oldstamper-1

      oldstamper-1

      Troubleshooting Picture Upload Issues

      Is anyone else having trouble with uploading pictures?

      yesterday at 8:08 PM
      0
               
    • hdod7267

      hdod7267

      Double check your shipping rates - eBay is overcharging on some

      We have had about 5 out of 30 incorrect shipping rates this morning. eBay is incorrectly applying the new increase for (Alaska, Puerto Rico, Hawaii) to some stateside items. We were getting rates of $8 for 3oz Ground Advantage to Alabama, Oregon, South Dakota etc. The work around for us was Pirate Ship where we got the correct rates. This was across multiple accounts as well.

      yesterday at 4:46 PMlast reply yesterday at 6:06 PM
      4
               
    • vw.nos

      vw.nos

      Get $10.00 off when you purchase in our app!

      I don't have the app. I don't want the app. I will never download the app because you have harassed the daylight out of me with this popup. Never How do I get this to stop? It's been going on and on for months if not for over a year. Why do you insist on harassing me multiple times a day? I can't even tell you NO. Because if I could tell you NO that would put you on par with people they put in prison. You don't seem to understand. NO. I don't want $10! NO I don't want the app.

      3 weeks agolast reply yesterday at 5:02 PM
      38
               
    • oldethingslady

      oldethingslady

      Troubleshooting Incorrect Printing of eBay USPS Labels

      I've been encountering issues with my eBay USPS labels printing incorrectly, which has been causing delays in shipping my sold items. Each label prints partially on one sheet of paper, the rest on another sheet. This just started happening 2 sales ago. I have been printing USPS labels through ebay for years. Everything else prints correctly. Could anyone share their experiences or solutions they've found effective in resolving similar issues? What steps did you take to ensure your labels printed correctly? Additionally, have you found any particular settings or software updates that helped? Looking forward to hearing your tips and advice!

      yesterday at 3:56 PMlast reply yesterday at 4:07 PM
      1
               
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