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Report eBay Technical Issues

Created May 5, 2026

26 members

9917 discussions

vw.nos
Get $10.00 off when you purchase in our app!
I don't have the app. I don't want the app. I will never download the app because you have harassed the daylight out of me with this popup. Never How do I get this to stop? It's been going on and on for months if not for over a year. Why do you insist on harassing me multiple times a day? I can't even tell you NO. Because if I could tell you NO that would put you on par with people they put in prison. You don't seem to understand. NO. I don't want $10! NO I don't want the app.

Jun 18, 2026 at 5:05 PMlast reply 6 hours ago
43
thomasm514
Latest purchase history not showing, not hidden
I have no clue what has happened, but my last purchases are not showing and there is nothing either under HIDDEN. How to resolve this? TIA
Jul 16, 2026 at 5:55 PMlast reply yesterday at 6:02 PM
2
mar.moldavite
QR code not working
My eBay QR code label is not scanning at the self serve lips or at the counter is there some way for me to fix this issue without canceling my label and printing a new one myself at home? This is a huge disservice to me as I’m already at the post office.
yesterday at 1:15 PMlast reply yesterday at 1:19 PM
1
fullers_uk
What does this mean?
What does this mean? Error: Re-thrown: Host: https://splashui.vip.ebay.com:443 , error: aborted
2 days agolast reply yesterday at 4:15 AM
3
e-findsllc
Public storefront lists me in Gabon, Africa — I'm in Georgia, USA — 1,097 domestic orders surcharged, Unable to update payment methods

Here's the post. Different beast from the email: the audience is volunteer mentors, not eBay, and they respond to homework-done, specific, and not-whiny. It also has to pre-empt the four replies you'd otherwise get ("check your address page," "contact CS," "just edit it," "make a new account"). Title: Public storefront says "Location: Gabonese Republic." I'm in Georgia. 1,097 domestic orders surcharged as international since 2021. Body: Hoping a mentor can point me at the right internal team. I'm out of doors to knock on. The problem My public storefront says Location: Gabonese Republic . I'm in Carrollton, Georgia. Every item I've ever sold shipped from Georgia. Member since Oct 2017, 1.8K sold, 100% positive. eBay's own records contradict each other: Personal info page: Carrollton, GA. Nationality: United States. Correct. Public storefront: Gabonese Republic. Same account, same day. What it's cost Since June 2021 I've been billed the 1.65% cross-border international fee on 1,097 of 1,098 orders shipped to US addresses . I pulled the transaction reports and ran it myself.

Example: 2021-07-13, shipped to Wichita, Kansas. Gross $20.10. International fee $0.33. Eight of those orders went to Puerto Rico and were also surcharged. eBay's own fee page uses Puerto Rico as its worked example of a destination that does not incur an international fee. Of 1,152 orders in that window, 32 were genuinely international. That's 2.8%. I've been billed as though nearly all of them were. Documented total: $928.44, still accruing. Why this isn't user error I still have my pre-Managed-Payments PayPal history. Through July 16, 2020, PayPal charged me the domestic rate (2.9% + $0.30) on 305 consecutive sales to US buyers. If I'd been registered in Gabon, every one of those would have been billed cross-border. None were. So: US as of July 2020. Gabon by June 2021, since my earliest order on record already carries the fee. That brackets it to the Managed Payments migration. eBay's help pages also state that users can't change the country on a registration address. So I didn't do this, and I couldn't have. The part I think is the actual tell I'm a US seller with a US bank account, and eBay pays me through Payoneer . eBay pays US sellers direct to checking. Payoneer is the rail for countries eBay can't pay directly, and Payoneer's eBay partnership is limited to specific countries. My Payoneer record is correct: Carrollton, GA, US nationality. So Payoneer isn't the cause. Something upstream classified me as foreign and provisioned the payout rail to match. As a bonus, I recently got an unsolicited email from eBay's Southeast Asia seller growth team assigning me an account manager. That's presumably the same error downstream. What I've already tried Personal info page: read-only. Banner says changes must be made at Payoneer. Payoneer's data is already correct. Phone and chat, several times over ~2 years: told to delete the account and register a new one. Nine years of feedback. Not doing that to fix an error I didn't make. What I'm asking I found the old thread from the seller whose registration country flipped to Macau. A mentor there said their eBay contact indicated these odd country changes need to go to the Account Safety team , since it can indicate a compromised account. That's what I'm after. Not a CS callback. The team that can actually write to the field, plus an answer on whether this was a migration bug or someone in my account. Two questions for anyone who knows: Is there still a route to Account Safety since the support restructuring, or did that path close with the social channels? Does a Gabon location tag drop me out of buyers' "US Only" item location filter? If so the fee is the least of it. Happy to share the transaction reports or the PayPal export, if needed, thanks!
Jul 16, 2026 at 4:06 PMlast reply Jul 16, 2026 at 10:07 PM
9
buyerofsun
Buyer Receive Item - Ebay Said It Has Not Been Delivered
Hi. Both USPS and the buyer themselves say that the item was delivered July 11. In fact, the buyer says she's already worn the item and "loves it". Ebay shows the item "Sat, Jul 11 7:06am Out for Delivery, Expected Delivery by 9:00pm" How do I get Ebay to update to show that it has been delivered so that I can get paid for the item. I tried the chat "help." It was NOT helpful.
3 days agolast reply Jul 16, 2026 at 7:01 PM
7
oldstamper-1
Troubleshooting Picture Upload Issues
Is anyone else having trouble with uploading pictures?
4 days agolast reply Jul 16, 2026 at 4:37 PM
1
bigw1231
Unable to upload images to ebay
Trying to list items. The server times out when U/L the images. Anyone else?
Jul 16, 2026 at 4:34 PM
0
cardiomanager2012
Packing Slip Prints Incorrect Shipping Charges and Order Total (eBay International Shipping)
I am reporting what appears to be a reproducible technical issue with eBay packing slips for ordeer 16-14884-45734. I recently sold an item through eBay International Shipping. The Order Details page correctly shows: Item price: $276.25 Buyer paid shipping: $6.99 Buyer order total: $283.24 However, when I printed the packing slip directly from eBay, it incorrectly printed: Shipping: $536.05 Order Total: $812.30 These amounts do not match the buyer's payment or any of my shipping costs. My shipping label cost was $26.06 , so the printed values appear to be a software error on the packing slip only. Fortunately, I reviewed the packing slip before shipping and did not include it in the package , as it would have confused my buyer. I have photographs of both: the Order Details page showing the correct amounts, and the printed packing slip showing the incorrect amounts. I also attempted to contact eBay Support to report this issue. I requested multiple callbacks, but the callback system was unable to reach either my mobile phone or a separate verified working landline, so I am reporting it here instead. Could an eBay moderator please forward this to the technical team for investigation? I would be happy to provide additional information if needed. Thank you. Patty ebay store geeknursestreasures
2 days agolast reply Jul 16, 2026 at 4:07 PM
7
wkendtrader
Ebay has stolen money from my bank account
I've used eBay for decades without a problem. But now I've sold an item and Ebay not only did not credit the Buyer-paid funds to my account, they actually withdrew money from my bank account without my permission. How do I get adequate compensation? Ebay has essentially stolen $almost $400 from me, some actually taken directly from my bank account.
3 days agolast reply Jul 16, 2026 at 3:52 PM
14
waefuu
Lock out Payout due to ebay needing addtional bank information
Is anyone else getting repeated payout lockouts because eBay keeps asking for additional bank verification? I’ve never had issues before — I’ve received multiple payouts using the same bank — but lately eBay keeps locking my payouts and claiming they need more bank info. I’ve verified my account multiple times and submitted all the documents they asked for. They did verify it, but a few days later the payout gets locked again and they ask for more bank info. This has been happening for a couple of weeks now, probably four verification cycles in that time. The weird part is that I can add my debit card with no problem, but obviously payouts to a debit card come with a fee. It honestly feels like eBay is pushing people toward debit payouts just to collect more money. I’ve already called support and they weren’t helpful at all. Not sure what else to do at this point.
Jul 16, 2026 at 1:24 PMlast reply Jul 16, 2026 at 2:46 PM
1
john19131921
ebay phone contact
all matters can't be resolved in these online support options. what happened to customer phone service? my issues in the past were quickly resolved by direct phone support. now ebay is avoiding quick phone support for time consuming online help options which rarely help.
1 year agolast reply 2 days ago
4

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