HomeChevronRightIconAll postsChevronRightIconSpecial CategoriesChevronRightIconeBay Developers ProgramCreated May 5, 20269 members48 discussions soldierofhopeDeveloper account registration and appeal auto-rejected — requesting manual review I'm an established eBay buyer/seller of nearly 20 years requesting API access to manage my own listings. I'm not building a 3rd app and will not access other users' data. I'm a US-based seller and am a local small business owner trying to scale via the platform he loves. I'll need the following APIs for these use-cases: - Sell Inventory API — to programmatically create eBay listings (createOrReplaceInventoryItem, createOffer, publishOffer) directly from my own seller account. This is for my own private internal inventory automation tool, not a third-party application. No other users' data is involved. - Sell Fulfillment API — to monitor order status so sold items can be automatically delisted from other platforms to prevent double-selling. - Sell Account API — to reference my existing business policies (payment, fulfillment, return) required by the Inventory API when publishing offers. - Taxonomy API — to programmatically identify the correct eBay cat ID for each item being listed. My username is soliderofhope, I am a US-based seller, my tool is private and internal-use only, and all listings are created and authenticated via my own account via OAuth. @ developer-support@ebay.com @ ebay.com Since this appears to be an automated risk-control flag rather than a reviewed decision, could someone from the team take a manual look and let me know what specifically triggered the rejection? Happy to provide any additional information needed. I have sent numerous emails to dev-relations@ebay.com to no response. Please advise. Thank you! soldierofhope Member since 2007 5 days agolast reply 5 hours agotddh-90refresh_token grant returns invalid_grant ("issued to another client") for sell.fulfillment scope Hello, I'm trying to obtain an access token using the OAuth2 refresh_token grant for the Sell Fulfillment API (sell.fulfillment scope), but I consistently receive the following error: POST https://api.ebay.com/identity/v1/oauth2/token Response: 400 {"error":"invalid_grant","error_description":"the provided authorization refresh token is invalid or was issued to another client"} Details: - Production App ID (Client ID): taramada-rannrann-PRD-10acd91f7-09b9fb5f - I confirmed the Client ID/Cert ID pair is valid, since a client_credentials-style call via the API Explorer (Browse API) succeeds with this same keyset. - I obtained the refresh token multiple times via the "User Tokens" page (Get A User Token via Your Application, OAuth radio button) under this exact Production keyset, completed the consent screen ("Review and Grant Application Access") which listed sell.fulfillment permissions, and copied the token immediately after consent. - Despite this, every refresh_token exchange attempt returns invalid_grant with the "issued to another client" message. Could someone help me confirm: 1. Whether this application/keyset has been approved for Sell API (sell.fulfillment) access in Production, or if further approval is required. 2. Whether there is a mismatch between the RuName used for consent and this App ID/Cert ID pair. Thank you for your help. 3 days agolast reply yesterday at 11:51 PMry108098Developer account declined on risk/eligibility review — likely account-linkage timing issue (rneldner) Hello eBay Developer Support team, I submitted the "My account registration was rejected" form and received a reply letting me know that, following review, my developer account activation was declined against eBay's internal eligibility and risk controls, with an invitation to reapply later. I understand you can't share the specific evaluation details, but I think I may know the cause and would appreciate your guidance. Developer username: rneldner Registration email: rneldner@gmail.com Here's the likely issue: at the time I submitted my developer application, I did not yet have an active eBay member account. I previously had an eBay account that was terminated after a long period of non-use, and I only re-registered my eBay member account after submitting the developer application. So when the review ran, there was probably no active, verified member account to evaluate me against. My eBay member account is now active again, with a confirmed email and phone. Given that, could you advise on the best path forward — for example, whether I should reapply now that the account is active and linked, whether there's a waiting period you'd recommend, or anything specific I can do to satisfy the eligibility requirements? For context, the intended use is very low-risk: a single-user, personal tool for my own use as an eBay buyer in the US. It only uses the Browse API to search listings for specific Magic: The Gathering cards I'm trying to buy to complete my collection. Usage is read-only and on my own behalf — I don't store, redistribute, or display eBay data to anyone else — and the purpose is to help me find and purchase cards on eBay. Thank you for your time :) ~ Ryan yesterday at 4:46 PMallworldautoJust created a developer account and developer account suspended I'm trying to login to my developer account I just created. However when I enter correct credentials it says incorrect username or password, when I know the password was correct as I just created the account 5 minutes ago. When clicking forgot my password to reset it, ebay gave me an error saying my account was suspended? Why would this be, I know my company had tried to set this up over a year ago, and never succeeded, I am trying to get a new account setup for them, I'm wondering if their old account is flagging this behavior or something along those lines. Has anyone encountered this? If not what are my next steps to move forward, as this is a pivotal need for my workplace. Thanks yesterday at 4:25 PMalmos31New Developer Account Auto-Rejected - Need Manual Review for Inventory App Hi, I am building a third-party inventory management application designed for comic book collectors. The goal of the app is to allow users to authenticate via OAuth and seamlessly push their physical collections as new listings directly to their eBay seller accounts using the Sell APIs. I attempted to register a new Developer Account using this email address, but I am repeatedly being auto-rejected due to "internal eligibility and risk controls." I suspect this is because the regular eBay account associated with this email is new and doesn't have an established selling history yet. Since the automated support ticket system is locked for rejected accounts, I am posting here. Could a Community Mentor or staff member please escalate my application for a manual review? My app is entirely focused on driving new sellers, listings, and sales to the eBay platform. Thank you for your help! 2 days agolast reply yesterday at 4:20 PMqsqr3659Question about Logistics API: Error in creating labels Hello everyone In order to better process orders, we are preparing to integrate the Logistics API into our processing program and have successfully completed: Call createShippingQuote to get a list of live shipping rates. get shippingQuoteId and rateId An error occurred when calling the/shipment/creat_from_sthiping_quote interface, returning: Payment could not be completed. Please make sure you have a billing agreement: https://ebay.com/ship/bulk/payments . visit https://ebay.com/ship/bulk/payments . When setting the website, the pop-up window after clicking the button is blank and does not work properly. I want to know why this is? Or is there any other way to solve this error? Please help me, thank you all 2 days agolast reply yesterday at 9:53 AMrobpav_7497search_by_image don't work ? Hi to everybody. I try a search with an image with no tons of result: an italian stamp named "Gronchi Rosa". The image is perfect, around 600x800 pixel. I try the search by image and I receive more than 10 millions results ! I try with another image and same result. I pass correctly the image encoded in base64. I have also tried to refine the search by passing category_ids=xxxxxxx where xxxxxx is the right category for italian stamps. Results are random from some categories. Anyone use with success this search function ? 2 days agowebcoin_tinkerApplication Stuck Unable to Get Response I submitted an application for access to a restricted API on 6/29/2026. It was filled out completely and submitted. I have received numerous emails requesting the same information that was supplied in the application. The emails suggest you can reply and that you must enter your reply below a certain line separator in the email in order for it to be accepted. However, the email is formatted in such a way that when you try to reply, you cannot enter any information "below the line"., I have gone to the portal multiple times and attempted to update the application, but all the information requested is already there. I have tried multiple ways to talking to the AI assistant to get help, but it has proved totally useless in this circumstance. How can I actually get in contact with a "real" person at eBay who can help with my application? Any suggestions are welcome that actually put me in touch with a real person. Thanks in advance. 3 days agoccal1221Developer account registration auto-rejected, appeal also auto-denied — requesting manual review Hi team, I registered for the Developer Program under username ccal1221 and received an email indicating my account activation could not be approved, citing eBay's "internal eligibility and risk controls." I did not receive any notification of the original rejection — I only discovered it when trying to sign in, and the appeal I submitted through the account support page appears to have been auto-denied within the same review cycle, with no specific reason given. For context: I'm a long-standing eBay member in good standing, requesting Browse API access for a personal, non-commercial project — a simple read-only search-monitoring tool that periodically checks public listings for a small number of specific collectible items I'm looking to buy, filtered by keyword and price. I'm not creating or managing listings, processing payments, or accessing any other user's account data. All purchases will continue to be completed manually through eBay.com . Since this appears to be an automated risk-control flag rather than a reviewed decision, could someone from the team take a manual look and let me know what specifically triggered the rejection? Happy to provide any additional information needed. Thanks for your help. 1 week agolast reply 4 days agomarc-13058Production keyset disabled (Non Compliant) - Public listing import only Hello, I have created a Production keyset for my marketplace application called Buyeroad. My application does not access private eBay account data, orders, messages, or personal information. The only feature I want to implement is: A seller enters the URL of their public eBay store. Buyeroad imports the seller's public listings into our marketplace. My Production keyset is marked as "Non Compliant" and "Your Keyset is currently disabled" . I also receive HTTP 503 when calling the Finding API. I have a few questions: Do I need to implement Marketplace Account Deletion notifications for this use case? Can this type of application qualify for the Marketplace Account Deletion exemption? Which eBay API is currently recommended to import the public listings of a seller's eBay store into another marketplace? Thank you very much for your help. 4 days agondenki_2Request for additional keyset (sell.account + sell.marketing scopes) I need to request an additional keyset for my application, in order to use the sell.account scope (Account API) and the sell.marketing scope (Negotiation API). I already have a production keyset for the Trading API in use by a third-party listing tool, and I don't want to re-authorize that existing application, since generating a new token for it would invalidate the token currently in production use. Could you please advise on how I can request an additional keyset with both scopes? Best regards, OHKUBO 4 days agonissin_japan_since1976Request for additional keyset (sell.account + sell.marketing scopes) Hello, I need to request an additional keyset for my application, in order to use the sell.account scope (Account API) and the sell.marketing scope (Negotiation API). I already have a production keyset for the Trading API in use by a third-party listing tool, and I don't want to re-authorize that existing application, since generating a new token for it would invalidate the token currently in production use. Could you please advise on how I can request an additional keyset with both scopes? Best regards, OHKUBO 4 days agoAPIs Feedback, Comments and Suggestions1 members · 95 discussionsPost Order APIs0 members · 0 discussionsRESTful Buy APIs0 members · 0 discussionsRESTful Sell APIs0 members · 1 discussionsToken, Messaging, Sandbox related issues0 members · 318 discussionsTraditional APIs0 members · 0 discussionseBay APIs0 members · 8 discussions
soldierofhopeDeveloper account registration and appeal auto-rejected — requesting manual review I'm an established eBay buyer/seller of nearly 20 years requesting API access to manage my own listings. I'm not building a 3rd app and will not access other users' data. I'm a US-based seller and am a local small business owner trying to scale via the platform he loves. I'll need the following APIs for these use-cases: - Sell Inventory API — to programmatically create eBay listings (createOrReplaceInventoryItem, createOffer, publishOffer) directly from my own seller account. This is for my own private internal inventory automation tool, not a third-party application. No other users' data is involved. - Sell Fulfillment API — to monitor order status so sold items can be automatically delisted from other platforms to prevent double-selling. - Sell Account API — to reference my existing business policies (payment, fulfillment, return) required by the Inventory API when publishing offers. - Taxonomy API — to programmatically identify the correct eBay cat ID for each item being listed. My username is soliderofhope, I am a US-based seller, my tool is private and internal-use only, and all listings are created and authenticated via my own account via OAuth. @ developer-support@ebay.com @ ebay.com Since this appears to be an automated risk-control flag rather than a reviewed decision, could someone from the team take a manual look and let me know what specifically triggered the rejection? Happy to provide any additional information needed. I have sent numerous emails to dev-relations@ebay.com to no response. Please advise. Thank you! soldierofhope Member since 2007 5 days agolast reply 5 hours ago
tddh-90refresh_token grant returns invalid_grant ("issued to another client") for sell.fulfillment scope Hello, I'm trying to obtain an access token using the OAuth2 refresh_token grant for the Sell Fulfillment API (sell.fulfillment scope), but I consistently receive the following error: POST https://api.ebay.com/identity/v1/oauth2/token Response: 400 {"error":"invalid_grant","error_description":"the provided authorization refresh token is invalid or was issued to another client"} Details: - Production App ID (Client ID): taramada-rannrann-PRD-10acd91f7-09b9fb5f - I confirmed the Client ID/Cert ID pair is valid, since a client_credentials-style call via the API Explorer (Browse API) succeeds with this same keyset. - I obtained the refresh token multiple times via the "User Tokens" page (Get A User Token via Your Application, OAuth radio button) under this exact Production keyset, completed the consent screen ("Review and Grant Application Access") which listed sell.fulfillment permissions, and copied the token immediately after consent. - Despite this, every refresh_token exchange attempt returns invalid_grant with the "issued to another client" message. Could someone help me confirm: 1. Whether this application/keyset has been approved for Sell API (sell.fulfillment) access in Production, or if further approval is required. 2. Whether there is a mismatch between the RuName used for consent and this App ID/Cert ID pair. Thank you for your help. 3 days agolast reply yesterday at 11:51 PM
ry108098Developer account declined on risk/eligibility review — likely account-linkage timing issue (rneldner) Hello eBay Developer Support team, I submitted the "My account registration was rejected" form and received a reply letting me know that, following review, my developer account activation was declined against eBay's internal eligibility and risk controls, with an invitation to reapply later. I understand you can't share the specific evaluation details, but I think I may know the cause and would appreciate your guidance. Developer username: rneldner Registration email: rneldner@gmail.com Here's the likely issue: at the time I submitted my developer application, I did not yet have an active eBay member account. I previously had an eBay account that was terminated after a long period of non-use, and I only re-registered my eBay member account after submitting the developer application. So when the review ran, there was probably no active, verified member account to evaluate me against. My eBay member account is now active again, with a confirmed email and phone. Given that, could you advise on the best path forward — for example, whether I should reapply now that the account is active and linked, whether there's a waiting period you'd recommend, or anything specific I can do to satisfy the eligibility requirements? For context, the intended use is very low-risk: a single-user, personal tool for my own use as an eBay buyer in the US. It only uses the Browse API to search listings for specific Magic: The Gathering cards I'm trying to buy to complete my collection. Usage is read-only and on my own behalf — I don't store, redistribute, or display eBay data to anyone else — and the purpose is to help me find and purchase cards on eBay. Thank you for your time :) ~ Ryan yesterday at 4:46 PM
allworldautoJust created a developer account and developer account suspended I'm trying to login to my developer account I just created. However when I enter correct credentials it says incorrect username or password, when I know the password was correct as I just created the account 5 minutes ago. When clicking forgot my password to reset it, ebay gave me an error saying my account was suspended? Why would this be, I know my company had tried to set this up over a year ago, and never succeeded, I am trying to get a new account setup for them, I'm wondering if their old account is flagging this behavior or something along those lines. Has anyone encountered this? If not what are my next steps to move forward, as this is a pivotal need for my workplace. Thanks yesterday at 4:25 PM
almos31New Developer Account Auto-Rejected - Need Manual Review for Inventory App Hi, I am building a third-party inventory management application designed for comic book collectors. The goal of the app is to allow users to authenticate via OAuth and seamlessly push their physical collections as new listings directly to their eBay seller accounts using the Sell APIs. I attempted to register a new Developer Account using this email address, but I am repeatedly being auto-rejected due to "internal eligibility and risk controls." I suspect this is because the regular eBay account associated with this email is new and doesn't have an established selling history yet. Since the automated support ticket system is locked for rejected accounts, I am posting here. Could a Community Mentor or staff member please escalate my application for a manual review? My app is entirely focused on driving new sellers, listings, and sales to the eBay platform. Thank you for your help! 2 days agolast reply yesterday at 4:20 PM
qsqr3659Question about Logistics API: Error in creating labels Hello everyone In order to better process orders, we are preparing to integrate the Logistics API into our processing program and have successfully completed: Call createShippingQuote to get a list of live shipping rates. get shippingQuoteId and rateId An error occurred when calling the/shipment/creat_from_sthiping_quote interface, returning: Payment could not be completed. Please make sure you have a billing agreement: https://ebay.com/ship/bulk/payments . visit https://ebay.com/ship/bulk/payments . When setting the website, the pop-up window after clicking the button is blank and does not work properly. I want to know why this is? Or is there any other way to solve this error? Please help me, thank you all 2 days agolast reply yesterday at 9:53 AM
robpav_7497search_by_image don't work ? Hi to everybody. I try a search with an image with no tons of result: an italian stamp named "Gronchi Rosa". The image is perfect, around 600x800 pixel. I try the search by image and I receive more than 10 millions results ! I try with another image and same result. I pass correctly the image encoded in base64. I have also tried to refine the search by passing category_ids=xxxxxxx where xxxxxx is the right category for italian stamps. Results are random from some categories. Anyone use with success this search function ? 2 days ago
webcoin_tinkerApplication Stuck Unable to Get Response I submitted an application for access to a restricted API on 6/29/2026. It was filled out completely and submitted. I have received numerous emails requesting the same information that was supplied in the application. The emails suggest you can reply and that you must enter your reply below a certain line separator in the email in order for it to be accepted. However, the email is formatted in such a way that when you try to reply, you cannot enter any information "below the line"., I have gone to the portal multiple times and attempted to update the application, but all the information requested is already there. I have tried multiple ways to talking to the AI assistant to get help, but it has proved totally useless in this circumstance. How can I actually get in contact with a "real" person at eBay who can help with my application? Any suggestions are welcome that actually put me in touch with a real person. Thanks in advance. 3 days ago
ccal1221Developer account registration auto-rejected, appeal also auto-denied — requesting manual review Hi team, I registered for the Developer Program under username ccal1221 and received an email indicating my account activation could not be approved, citing eBay's "internal eligibility and risk controls." I did not receive any notification of the original rejection — I only discovered it when trying to sign in, and the appeal I submitted through the account support page appears to have been auto-denied within the same review cycle, with no specific reason given. For context: I'm a long-standing eBay member in good standing, requesting Browse API access for a personal, non-commercial project — a simple read-only search-monitoring tool that periodically checks public listings for a small number of specific collectible items I'm looking to buy, filtered by keyword and price. I'm not creating or managing listings, processing payments, or accessing any other user's account data. All purchases will continue to be completed manually through eBay.com . Since this appears to be an automated risk-control flag rather than a reviewed decision, could someone from the team take a manual look and let me know what specifically triggered the rejection? Happy to provide any additional information needed. Thanks for your help. 1 week agolast reply 4 days ago
marc-13058Production keyset disabled (Non Compliant) - Public listing import only Hello, I have created a Production keyset for my marketplace application called Buyeroad. My application does not access private eBay account data, orders, messages, or personal information. The only feature I want to implement is: A seller enters the URL of their public eBay store. Buyeroad imports the seller's public listings into our marketplace. My Production keyset is marked as "Non Compliant" and "Your Keyset is currently disabled" . I also receive HTTP 503 when calling the Finding API. I have a few questions: Do I need to implement Marketplace Account Deletion notifications for this use case? Can this type of application qualify for the Marketplace Account Deletion exemption? Which eBay API is currently recommended to import the public listings of a seller's eBay store into another marketplace? Thank you very much for your help. 4 days ago
ndenki_2Request for additional keyset (sell.account + sell.marketing scopes) I need to request an additional keyset for my application, in order to use the sell.account scope (Account API) and the sell.marketing scope (Negotiation API). I already have a production keyset for the Trading API in use by a third-party listing tool, and I don't want to re-authorize that existing application, since generating a new token for it would invalidate the token currently in production use. Could you please advise on how I can request an additional keyset with both scopes? Best regards, OHKUBO 4 days ago
nissin_japan_since1976Request for additional keyset (sell.account + sell.marketing scopes) Hello, I need to request an additional keyset for my application, in order to use the sell.account scope (Account API) and the sell.marketing scope (Negotiation API). I already have a production keyset for the Trading API in use by a third-party listing tool, and I don't want to re-authorize that existing application, since generating a new token for it would invalidate the token currently in production use. Could you please advise on how I can request an additional keyset with both scopes? Best regards, OHKUBO 4 days ago
