Why do so many sellers these days, even the "Top-Rated" sellers make such rude, crass replies to whenever they receive neutral or negative feedback from buyers who have a different experience than from other buyers, especially when the buyer had proof that the item they received was not what they paid for or damaged/defective? Why do so many of these sellers always want to shift the blame on their buyers regardless if the buyer was in the right or the wrong? What's the thrill of sellers these days being so defensive and dismissive if buyers noticed the item they received was either not what they paid for or an item damaged due to inadequate packing materials? No matter who's in the right or wrong, I would never talk to a dog the way too many sellers these days are replying to critical feedback and taking every piece of such feedback personal. Whatever happened to basic social manners like "please", "thank you", "sorry", etc.? No matter your feedback score, never play defense on any buyer who claims you have wronged them or if you feel like they were in the wrong. Be polite and proactive, issue a formal apology that you'll make it right the next time, refund their order if they have proven you sent them the wrong item or it came damaged. If you feel the buyer was in the wrong, report them if you feel they misused returns by making false claims when you know you sent them an item you took the time to describe accurately before the sale was done, but if the buyer refused to provide sufficient evidence of an incorrect, damaged, or defective item; and at other times if they demanded things not offered in the original listing, etc. Viewing feedback that different sellers have received within the past 12 months at a time, it's easy for me to tell whether or not those sellers were using good manners or not. Rude remarks and always shifting the blame on buyers, that will only help alienate buyers in the long run, even those sellers with the "Top-Rated" seller badge and how some buyers gullible enough buy from them are unaware of some of the negative feedback and the rude replies from such sellers. Yes, back in 2008 five years before joining, eBay removed the ability for sellers to leave neutral or negative feedback in order to prevent something called retaliation, especially when the buyer knowingly had proof if the item they received was not what they paid for; especially after the wake of the Judge Judy case from 2007 regarding a seller who knowingly burned the two buyers out nearly $468 on cell phones instead giving them sheets of paper with photographs of the cell phones, and then that seller in her defense attempted to gaslight and say the auction was for photos which the buyer and her daughter knowingly know it wasn't said in the description, because they were expecting those cell phones they paid for; and adding insult to injury that seller left slanderous feedback for the buyers in retaliation after they duly complained that they didn't get what they were supposed to pay for. Yes, 10 years after the case aired, that seller liable for committing fraud sadly passed away; and her life would have been better if she didn't commit fraud and embarrass herself like this. Also, what's equally bad is that I'm surprised that there are some sellers only leaving feedback (since they are only be able to leave positive anymore no matter what they have to say) to buyers with negative remarks to attack the buyers or in retaliation to play the victim to any buyers whom have left them neutral or negative feedback over an unsatisfactory buying experience, which goes against eBay's policy for sellers to misuse such feedback. Never, would I do that, since I always and only leave feedback to buyers expressing gratitude after a transaction is done and regardless if the buyer is satisfied or not with the end result of their order. If they do not pay for their item, then I have the feedback for them be left unsaid whether the buyer either asked to cancel or refused to pay for their item and let 4 days pass leading to an unpaid cancellation – which I wish eBay would not have sellers able to leave feedback on orders being canceled or the buyer refusing to pay within the 4-day window, which would lead us sellers to do it on accident, otherwise it would be misuse of feedback when either we know the buyer asked to cancel or had excuses not to pay for their item.
