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Yahoo - missing eBay emails

Yahoo rolled out a format change to their email system. As a result, several eBay users are reporting not receiving eBay emails. The emails are there, but you may not see them as Yahoo has created email categories and is defaulting the view to "Priority" messages. If you click on "All" you should find the 'missing' eBay emails.

 

yahoomailcategories.png

 

If your preference is to turn off inbox categories with the new Yahoo mail format, follow these instructions. Instead of toggling the slider to on (blue) as shown in the screenshot, you want to toggle the slider to off.

 

Click the 3 dot menu for more options.

Click the gear icon for settings

Click personalize inbox

Change the toggle next to inbox categories to off.

**You may have to refresh the page for it to fully take effect.

 

yahoo-mailcategories.png

 

For more help with Yahoo Mail visit this page:

https://help.yahoo.com/kb/SLN36709.html

 

 

FYI @comics-scifi-collectibles 

Message 1 of 9
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8 REPLIES 8

Yahoo - missing eBay emails

I use Yahoo Mail and see the changes.

 

They have not defaulted my account to Priority

 

I suspect some previous choice of options is creating this issue, and it is only occurring for some Yahoo Mail users.

 

There are other objectionable side effects of this change including worthless AI summaries of the message which interfere with a useful printout of a message.

 

Message 2 of 9
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Yahoo - missing eBay emails


@tobaccocardyahoo wrote:

There are other objectionable side effects of this change including worthless AI summaries of the message which interfere with a useful printout of a message.


Following the link I posted above @tobaccocardyahoo you can find information to turn off "smart features" including those AI summaries.

 

Specifically, do this but toggle the slider to off:

https://help.yahoo.com/kb/new-yahoo-mail/enable-smart-features-yahoo-mail-sln36745.html

Message 3 of 9
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Yahoo - missing eBay emails

Did that when I first saw the abomination. Does not work./

Message 4 of 9
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Yahoo - missing eBay emails

   I've used Yahoo mail since the late 90's and got an update (yesterday?). The only change I've noticed is I no longer get the option to stay signed out, Now I have to do it manually before I close my browser (chrome).

   I see nothing stating priority or anything like that. The same as always for me.

Message 5 of 9
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Yahoo - missing eBay emails

Seems to be affecting people differently. I've spoken with half a dozen people being defaulted to the Priority category which hides a lot of their emails.

 

If the change isn't affecting you that's great. There are tons of people that are affected and this post is intended to help them. 🙂

 

From what read, Yahoo started this rollout a year ago so in that time some people may have already made settings adjustments or switched back to classic or whatever. So many things could have happened that impacted a particular user's view.

Message 6 of 9
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Yahoo - missing eBay emails

Transferring something from my emails onto my computer was a big pain and it is still not easy.

I take photos of packages with postage from my iPhone and transfer them to Yahoo to my computer.

Basically, those that are 'freight forward' and international packages.

Message 7 of 9
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Yahoo - missing eBay emails

Couldn't figure it out, but thank you anyway.

Message 8 of 9
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Yahoo - missing eBay emails

Where did you get stuck @jq927 ? Describe step-by-step.

Message 9 of 9
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