Is this referring to a purchase you made @bisc-8770 ? This is not eBay customer service, it's a public peer forum.
Go to your purchase history page, click on the actions button, then select the option to contact your seller. If the seller does not work this out with you, you have 30 days from delivery to file a return request.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
