Wording on Return window closing under recent purchases is misleading

[darek454]

This may be minor but just affected me directly on a return window closing unexpectedly.

The wording is as follows:

"Returns accepted through January 21st"

Interpreting this correctly would indicate that the last chance for a return is EOD on the 21st, when in fact that is not the case - and the return window closes at EOD of the 20th. 'Through' in relation to a date delineates 'up to and including'.

Now granted I did not do the math on the date - I relied on reading the phrase as I did not think it necessary to double check this. First time I've come across this, and its unfortunate because I was putting off filing a return. Hoping the seller accepts it.

[wastingtime101]

That's frustrating. I would accept your return if I was the seller. Hope your seller is decent and doesn't let 1 day become a sticking point.

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Hi kyle@ebay - can you bubble up feedback from the original post here to the product team managing the purchase history page?

[kyle@ebay]

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@wastingtime101 wrote:

That's frustrating. I would accept your return if I was the seller. Hope your seller is decent and doesn't let 1 day become a sticking point.

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Hi kyle@ebay - can you bubble up feedback from the original post here to the product team managing the purchase history page?

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Hey @wastingtime101 thanks for the tag!  We'll be sure to get this over to the appropriate teams for review.

[darek454]

Well, was hopeful. Seller declined my return, and ebay cant do anything so I guess im going to have to take the loss, resale is going to net me a loss of around  80$. Sucks.

Thanks for the quick reply @wastingtime101