When Trying to Report and issue: Get: We ran into a problem. Please try again later.

[vitoboysophie]

When trying to report and issue per eBay contact center live person - I fill out the panel and get this 

message  We ran into a problem. Please try again later.

[eburtonlab]

What sort of report were you submitting?

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

[vitoboysophie]

My attempt to Report an Issue was at the direction of a LIVE eBay rep talking on the phone.  

When I went to the simple screen she directed me to,  that is when I got the TRY AGAIN LATER message.  Nothing out of the ordinary,  was still signed in,  no special characters..........   No idea what the issue is. 

[eburtonlab]

What link did you use?

[vitoboysophie]

Home, Customer Service, Take an Action on the page that is headed   REPORT AN ISSUE WITH A SELLER

The eBay rep,  on the phone, led me right to this page.  I should not have let her go before submitting. 

[soh.maryl]

Most problems or issues on eBay can be handled satisfactorily without ever having to actually talk to a live person.

If you will return here and explain your problem, we may be able to either offer help or to direct you to the proper place to resolve the issue.  

[vitoboysophie]

CLOSED.   It was an ID-10-T (user idiot) error.  Although the eBay error message could have been more specific,   it was me reading the seller name as starting with an "I" (eye) when in fact it was an "l"  (an L lower case).    Sorry to have spewed out screen clutter via this portal.  Many thanks to all attempting to help.  

Mike in MD

[eburtonlab]

reading the seller name as starting with an "I" (eye) when in fact it was an "l" (an L lower case)

That is a very easy mistake to make, particularly when certain fonts are used.

Glad you were able to sort it out.