Volume Pricing Invoice doesn't reflect volume pricing

[argy_eyes]

Experts,

Thanks for your interest and feedback on my continuing experience with Volume Pricing. 

So this evening I sold 12 of the 24 film spools I had listed yesterday, to a buyer in Canada. EBay did not send an invoice, so I got a request for an invoice from the buyer. Of course I looked at it before (not) hitting send. It did not reflect volume pricing and it ignored the "extra shipping per item" set to $0.00 that I filled in on the listing input page.

The total came to $105.88. It should have been $54.88 (see screen shot of eBay's invoice below).

I'm learning that the Volume Pricing thing may be beyond my eBay skill level.

I tried to edit the invoice, but there is a limit to what you can do with it. So my question to everyone is: How do I create and send a correct invoice when the original is so far from correct?

Thanks!

Mike

[rebell45 · Accepted solution]

It won't let you give a $51.00 discount? Or edit the shipping $?

[argy_eyes]

@rebell45 

It won't let you give a $51.00 discount? Or edit the shipping $?

RB, 

Thanks for your inputs. Long story short, you are exactly right. At the risk of more detail than may be of interest:

My problem began with an earlier version of the invoice that excluded the shipping. I needed to give a $15 discount to compensate for the omission of the volume pricing. The app came back with "please give a discount of $10.00 or less."

Once the the $46 for shipping was present in the invoice (as you observe) I could have zeroed out the shipping and made good the remainder with a $5 discount. 

As it turned out, I made the "mistake" of generating a ($10) shipping label before resolving the invoice issue. This (as reported by the buyer) triggered a "pay up" message to the buyer, who then paid the full $105.88 (!). I refunded him the $51  overcharge and sent him 6 extra spools for his trouble.

Mike