eBay

sitti99 · ‎06-23-2018

Anyone else having viewing issues on eBay? Only a few shows my items are being viewed.

attic_toys79 · ‎06-23-2018

Same here. On going and very frustating issue. Ebay knows about it. See the other threads.... Should be an easy fix. Ebay just has to undo whatever it is they screwed up. They dont seem to be in any hurry to fix. Sure makes it hard to do business on ebay with all these glitches.

SB

dollybeauty · ‎06-23-2018

1) If you are on the SellerHub, go to the Performance Area for info about your listings - https://www.ebay.com/sh/prf

2) If you do not use the SellerHub...From Trinton @ eBay, "As for the view count issue that some are running into, we are currently reviewing this for a fix. While the view count is not displaying correctly, the information is being recorded properly on the backend and is still being fed into our calculations for your traffic metrics (ie. the sales conversion rate)."

3) In any case, look for the following, on most eBay pages...

Click the bottom icon, and Tell eBay what you think. We are told eBay associates actually read these comments.

eBay is continually updating this site. Some advice given may have changed. Please reply to this thread, to let us know if this advice works for you. The links on the bottom of any eBay page can help you deal with most eBay issues. Contact eBay Customer Service on Facebook.com/eBay or Twitter.com/AskeBay

attic_toys79 · ‎06-23-2018

Thanks for the help but, that doesnt fix the problem for me or the others that are having it. Everything was fine until a couple of weeks ago. Things are getting worse not better. I need to see the views on my items. It lets me know that people are actually looking at things. If they are not, I need to figure out what is wrong with the listing. The help tabs are not helpful, and as far as people reading them....??? The problem needs to be fixed. This happens at least twice a year. I dont have time to go searching for fixes to problems that are not of my making.

SB

Anonymous · ‎06-25-2018

@sitti99 wrote:

Anyone else having viewing issues on eBay? Only a few shows my items are being viewed.

Hi @sitti99, we are working on these issues currently and while I don't have an estimated date for a fix to provide, we will get a solution in place as soon as possible. I want to clarify that the view/watcher count this is a display issue and this is not affecting the data used to calculate your impressions. We apologize for the trouble and will be sure to add your username to our list of impacted users.