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VIEWS NOT SHOWING 2

Maybe each of us with this problem should start own thread, maybe then somebody does something. OK, so again, views are not showing, I have items with 10 watchers and 0 views. When this info is pulled through API, it shows -1, not even zero (like some sort of argument True value)

 

Hellooouuuu? This is now going on for about 10 days (or at least this is when I noticed it)

 

So, whoever has this very same problem, don't reply to this thread, open new one and number it consequently, maybe we can get some attention then, who knows...

Message 1 of 9
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Re: VIEWS NOT SHOWING 2

Anonymous
Not applicable

@classical-lps wrote:

Maybe each of us with this problem should start own thread, maybe then somebody does something. OK, so again, views are not showing, I have items with 10 watchers and 0 views. When this info is pulled through API, it shows -1, not even zero (like some sort of argument True value)

 

Hellooouuuu? This is now going on for about 10 days (or at least this is when I noticed it)

 

So, whoever has this very same problem, don't reply to this thread, open new one and number it consequently, maybe we can get some attention then, who knows...


Hi @classical-lpswe are working on these issues currently and will get a solution in place as soon as possible. I want to clarify that the view/watcher count this is a display issue and this is not affecting the data used to calculate your impressions. We apologize for the trouble and will be sure to add your username to our list of impacted users.

Message 2 of 9
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Re: VIEWS NOT SHOWING 2

@Anonymous

Thanks, this is helpful, at least to know this data is not lost and search position is not impacted by the issue. Please fix it as soon as possible because we are kind of "blind" now and our decision making proces depends on this feedback, among other things...

Message 3 of 9
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Re: VIEWS NOT SHOWING 2

I added this to another FAQ, but will add it to this one. Keep hitting the refresh button, F5. Sooner or later the count shows. If everyone does this maybe eBay will also get annoyed.
Message 4 of 9
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Re: VIEWS NOT SHOWING 2

trinton@ebay

Unfortunately nothing has happened here. And even worse, it seems constant claim about backend database keeping correct value is/was false. On some of my items after couple of refreshes (through API) value shown is valid number, but certainly false, because some of these had greater watch count than a view count. And for some that I know will have high number of views system shows wrong number. It seems as if somebody started “manually” patching the system so that it shows some number irrelevant of the real impressions and this can turn into “Dieselgate”, faking numbers (if that's really the case) is never a solution! Either counts are lost and/or reset, either somebody is fixing the issue with the front end patch faking the numbers. Both is bad and frustrating. I hope eBay will compensate some of the loss through monthly bill?? Or is this too much to hope for? So, positions with Best Match can’t be right and sales are certainly down compared to similar periods of the year.

 

This now lasts for more than a month in our case and nothing has happened in the meantime, aside from some odd numbers shown after couple of refreshes or randomly.

 

 

ViewsNotWork.JPG

Message 5 of 9
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Re: VIEWS NOT SHOWING 2

Same nonsense of views going BACKWARDs as reported a few days ago. After ebay claims to have fixed non-specified issues. Had an item I relisted late last night. Woke up to 11 views on it.

Later morning, only 1 view. Then back up to 3. Now back to 1. Ebay has fixed nothing. I can't trust the number of views on anything I have listed to be correct. And this has gone on for days since the dashes replaced views. In other words, views are now as meaningless as less than 5 watchers.
Message 6 of 9
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Re: VIEWS NOT SHOWING 2

Liars.

Ebay....it does effect "impressions" and /or searches. Sales down by 60% is not just a counter issue.

Liars and thieves.

I pay for a service that is not provided.

I want a refund.

You'd make me refund a buyer for service not provided. 

2 sets of rules? Like Washington?

Looks that way. We know which side you support.

Message 7 of 9
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Re: VIEWS NOT SHOWING 2

They lie.

It is impacted.

How's your sales????

Message 8 of 9
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Re: VIEWS NOT SHOWING 2

Once again viewS are NOT SHOWING??????  How long does it take to fix this problem.  Without Sellers you will not have Buyers.   PLEASE FIX THIS - Takes the enjoyment out of selling.  

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