eBay

tekguru2 · ‎09-20-2021

You can't make this up!

Hi XXX I'm eBay's automated assistant that can help you resolve any buying, selling, or account issues.

I can guide you to the answer or info you need, or get you to an agent who can.

eBay Money Back Guarantee

Cancel transaction

Member to member abuse policy

Policy issue

Listing doesn’t follow policy

Reporting a seller

Managing feedback

Contact an agent

Assistant

2:54 pm

Contact an agent

Sure, I can help you get in touch with an agent. Currently, you can:

Chat with an agent
Est. wait: 7 min

Have us call you
Est. wait: 19 min

Assistant

Chat with an agent

Sure, XXX! So I can connect you with the right agent, tell me in a few words how we can help.

177 characters used of 1500 allowed177 / 1500

Continue Stop this

Assistant

Continue

OK, thanks. I’ll hand you over.

It’ll be about 8 minutes until an agent’s free. Is that OK?

Yes

No

Assistant

Yes

Got it! One of our agents will be with you in about 8 minutes.

You can leave and try again later if you're unable to wait, XXX.

Leave the queue

Assistant

3:08 pm
Nico has joined the conversation

Hi tekguru2, this is Nico, one of my favourite colleagues. I'll leave you both to it, and I'll be back when you guys are done.

Assistant

Hello XXX, welcome to eBay my name is Nic. Please allow me a few moments to review your details.

Nico

Thank you for waiting. I see you opened this account 1999 ago, thank you for your loyalty.

Nico

I hope your doing fine. So you like to message your buyer but your message is not sending through is that right.

Nico

yes

She is communicating on the closed listing.

Alright can you tell me what is the item specific or do you have an item no.

Nico

One second

item #274928486523

Okay thanks are you getting an error message when you try to sent a message from your potential buyer.

Nico

I am getting an error message when I hit reply to one of her messages and try to send to her.

May I know what is the content of your message.

Nico

TO REMIND HER WHY THE PRICE CHANGED. I HAVE ALREADY LOST MONEY ON THIS TRANSACTION WITH ALL OF THE TIME IT HAS TAKEN.

I'm really sorry for the inconvenience this may have caused. Can you just try to send them other message.

Nico

I’m just checking to see if you’re still with me.

Nico

I'm afraid I'll have to close this chat session shortly if I don't have a response from you.

Nico

I'm afraid I will have to end this chat as I'm no longer receiving any response from you. Please contact Live Help again if you have any concerns. Thank you for using eBay and have a good day.

Nico

3:25 pm
Nico has left the conversation

Hi again XXX, looks like your chat with our agent has finished. I'll send a copy of your conversation to your email shortly.

Assistant

HELLO

Hey there, XXX

Assistant

hey there

3:27 pm

Hey there, XXX!

Assistant

ERROR MESSAGE AGAIN: Sorry, something went wrong. Please try again later.

There are several reasons for a payment error at checkout. First, you should make sure that your payment information is entered correctly and that the billing address matches the card. You can also try a different payment method.

You can also try a different browser, a different platform, or a different device. Or clear your device's cache and cookies. Then remove your saved payment method and then add it back again.

Also, you should make sure you have the latest version of Java. Or you can check to see if ebay.com is having any site issues. If you’re still getting checkout errors, you can contact an agent. Learn more- opens in new window or tab.

Get Java

Contact an agent

Assistant

Contact an agent

Sure, I can help you get in touch with an agent. Currently, you can:

Chat with an agent
Est. wait: 8 min

Have us call you
Est. wait: 12 min

Assistant

Chat with an agent

It’ll be about 8 minutes until an agent’s free. Is that OK?

Yes

No

Assistant

Yes

Got it! One of our agents will be with you in about 8 minutes.

You can leave and try again later if you're unable to wait, XXX.

Leave the queue

Assistant

3:35 pm
Sobin has joined the conversation

Hi tekguru2, this is Sobin, one of my favourite colleagues. I'll leave you both to it, and I'll be back when you guys are done.

Assistant

Hi, my name is Sobin, please allow me a few moments to catch up on your conversation so far.

Sobin

Hello XXX

Sobin

OK

I have reviewed your contact details. Could you please elaborate your concern so that I can assist you?

Sobin

Can you please re-read my problem. It has been explained several times. It's all there.

Just to confirm you are unable to send message to the buyer and facing error. Am I correct?

Sobin

Yes.

In order to help you with this matter I need to transfer you to one of my colleagues in specialist team who can discuss the matter with you. Would you mind waiting while I transfer your chat?

Sobin

Thank you.

Please stay online while I transfer the chat.

Sobin

3:42 pm
MARIO has joined the conversation

Hi XXX, my name is Mario. Please allow me a few moments to catch up on your conversation so far.

MARIO

OK

Apologies, I know this is taking longer than you’d expected.

MARIO

What is the buyer name you are trying to sen your message?

MARIO

I shared it above. I only have the email address

I am sorry I can't find the name of the buyer are trying to send your message.

MARIO

I HAVE NOW WASTED OVER AN HOUR OF MY TIME SIMPLY TRYING TO REPLY TO A POTENTIAL BUYER. THERE IS AN EMAIL ADDRESS ABOVE IN MY CONVERSATION. YOU CAN FIND IT JUST AS EASILY AS I CAN.

ladyfu_hunl4148ua@members.ebay.com

HELLO?

eBay - ladyfunchess

Thank you.

MARIO

Please stay connected while I transfer you to my colleague who will assist you further. This may take a few moments, thank you for your patience.

MARIO

4:00 pm
Angel Karla Joy has joined the conversation

THIS IS THE FOURTH REPRESENTATIVE!

My name is Angel. Please allow me a few moments to catch up on your conversation so far.

Angel Karla Joy

I can see you are having an error contacting a buyer, correct?

Angel Karla Joy

YES

A potential buyer on a listing that has closed and been relisted.

I am sorry to hear that you are having an error sending a message to this buyer. May I know if you are receiving an error message?

Angel Karla Joy

YES - IT IS POSTED IN THIS CONVERSATION

SOmething went wrong. Can you try again if you are still having the same error, please?

Angel Karla Joy

YES. I have now seen that message at least 8 times in the past 2 days.

I can see why you’ve been left feeling disappointed. Let’s see what we can do to fix things

Angel Karla Joy

Can you spare me a minute or two to review the details and I'll get back to you once I am done, please?

Angel Karla Joy

I hope you don’t mind me checking. Are you still online?

Angel Karla Joy

yes

Thank you. I’ll need just 2 minutes longer to review all the details. I appreciate your patience.

Angel Karla Joy

Did the buyer already placed the order for that item you relisted?

Angel Karla Joy

NO. she is waiting for a response from me before she places the order.

May I know what is the item?

Angel Karla Joy

THE ITEM NUMBER IS ABOVE.

I went to check however I can only see the user ID and email of the buyer you are trying to message. I will double check

Angel Karla Joy

I did double check however I am unable to find the item number. WOuld you mind providing it to me again please/

Angel Karla Joy

?

Angel Karla Joy

item #274928486523 - just as posted above

Thank you so much

Angel Karla Joy

I’ll need just 2 minutes longer to review all the details. I appreciate your patience.

Angel Karla Joy

May I know when was the item relisted?

Angel Karla Joy

today

https://www.ebay.com/itm/274946610131

I am still here. Please bear with me

Angel Karla Joy

May I ask if you deleted your messages before?

Angel Karla Joy

No.

They are all there in my account, which I presume you can see.

I can see that you were able to message them last September 4 from the original listing

Angel Karla Joy

We can only contact your buyer by doing reply using your previous conversation on that item before. Now I tried to check under your account using eBay messages however there is no conversation anymore.

Angel Karla Joy

When I look at my account, I see no less than a dozen emails with this potential buyer.

Those are the messages I am trying to reply to and get an error message

I can see it now. Please hold on

Angel Karla Joy

Sorry for all this questions. I would like to ask if you were able to message your other buyers?

Angel Karla Joy

aside from this one?

Angel Karla Joy

I DON'T HAVE ANY OTHER POTENTIAL BUYERS

Just got one message through, saying "test." My next reply resulted in an error message

Alright. I did tried everything on my end however I am unable to find what is the glitch. I apologize for taking too much of your time. I will be documenting and I will report this error and please do try again after couple of hour.

Angel Karla Joy

LOL. Over 2 hours with customer support and I am told to "try again." Instead, I will end this chat and post a copy to all of the ebay review sites. Unconscionable.

If you want we can try to ask help from our selling department for further check.

Angel Karla Joy

Please stay connected while I transfer you to my colleague who will assist you further. This may take a few moments, thank you for your patience.

Angel Karla Joy

4:47 pm
Angel Karla Joy has left the conversation

4:47 pm

Hi again XXX, looks like your chat with our agent has finished. I'll send a copy of your conversation to your email shortly.

Assistant

biggymoe · ‎09-20-2021

WOW, just WOW!!

myhomeschooldelights · ‎09-20-2021

@tekguru2 Best laugh I've had in a long time. Read it all the way through. Thank you for sharing. It is a perfect example of why I ONLY bother contacting eBay through the Business page on Facebook by sending a private message there if I have a problem. It is the ONLY way I've gotten any help for the last 2 years. Chat is useless. Sigh.......