Unauthorized use of your account -- action required

[pmw14282]

So this morning while trying to login on the eBay app I was unable to, my password wasnt being accepted. Then tried the desktop site with no success. So I went through the RESET PASSWORD stage, and had to log in to my email account. I had the following mail:

Unauthorized use of your account -- action required

Hello pmw14282,

We have reason to believe that your eBay account has been used fraudulently without your permission. We’ve reset your eBay password. If you had your PayPal account linked to your eBay account, we've disabled your PayPal link to protect your funds. Any unauthorised activity, such as buying or selling, has been cancelled and any associated fees have been credited to your account. Any listings that we removed are included toward the end of this email. We assure you that your financial information is securely stored on a server and cannot be seen by anyone.

Although we’ve taken steps to secure your eBay account, your personal email account or third-party listing tools may have also been accessed without your permission. Please change these passwords as soon as possible.

Once you’ve secured your personal email account and third-party listing tools, please change your eBay password, and reset your PayPal link (if applicable):

1. Select the "Sign in" link at the top of the eBay home page.
2. Select the "Forgot your password" link.
3. Enter your email or username, and then select the "Next" button.
4. Follow the instructions to change your password.
5. To relink your PayPal account (if desired), go to "My eBay" and click the "Account" tab.
6. Click the "PayPal Account" link on the left-hand side of the page.
7. Click the "Link My PayPal Account" button.
8. Log into PayPal to finish linking your accounts.

If you are an active seller and use PayPal to pay your fees, it's important that you reset your PayPal link before your next billing cycle to avoid any further disruption.

Once your password is changed, we recommend updating your secret questions and verifying that the contact information on your eBay account is correct. For detailed instructions, please visit:
http://pages.ebay.co.uk/help/account/securing-account.html#secure



To learn more about keeping your eBay account secure, please visit:
http://pages.ebay.co.uk/help/account/protecting-account.html

If you have any problems changing your password, please contact us:
http://ocsnext.ebay.co.uk/ocs/eua?domain=Onsite&query=1386&from=ForgotPassword


We appreciate your understanding and thank you for being part of our community.

Thanks,

eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

eBay Document ID: 46160117008

eBay is committed to your privacy. Read our user agreement and privacy notice. Learn how to recognise fake (spoof) emails.

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Now as my account had been locked can I assume someone's hacked it??

[dollybeauty]

It may simply be a situation where you, or a family member(?), accessed your account from a different IP address, than you normally use.

Since you do not mention that you received any text messages from eBay about a password change (attempt), the access may have been from a person, who knew the password.

Follow eBay's instructions. They are very concerned about security these days.