To EBAY support person
Francine is working on this for me. All 81 items remaining in my unsold folder, anr affected and cannot be relisted or Listed. The problem is the EBAY catalog if it is used. More than 300 will be affected within a few days! For reference the SR # is SR# 1-151700097589
For Others with this problem
Same problem, it started March 7th. I have contacted EBAY and spoken with over 7 people. Finally Francine figured it out, and if you are using thh EBAY Motors compatiblity charts (even if using something like Auctiva), it blows up and erros out. No way to use the compatibility chart/catalog. It is some kind of problem with thier catalog. and I suspect it is not just me but others who are getting killed right now. You cannot sell similar, or relist so you need to build a new ad and not include a compatibility chart or catalog from EBAY. You can only custom build a chart.
Auctiva cannot even import the EBAY catalog, it will schedule and error out. Even if you try to create a new boring ad in EBAY, it blows up as soon as you try to enter the model number to load the compatibility chart. Francine tried this several times. The only way to have compatibilty is to build your own which can take hours per ad.
They have no solution as of today and it has been 11 days, although Francine and I did not this figure out the exact problem until around 3/14 or 3/15. They said it was just my ads for some reason and was low priority. But assured me it was nothing to do with my site or my performance over and over. But apparently others are seeing it as well now. If your ads end, you will be stuck unable to relist or list it again unless you do not use the catalog. But EBAY gets upset if you don't use the catalog and nobody will find your stuff or will buy the wrong item for thier vehicle.
THIS IS NOT GOOD.
They did give me 3 months of free store while they figure this out, but I am losing thousands in sales, and they are losing EBAY fees!
