Unable to pay for auction won.

[watrwest]

This morning ( Sat  3.30.19 ) I have been trying to pay for an auction I won.

Every time I click on the "Pay Now" button on the item page....

It takes me to this URL…

https://pay.ebay.com/rxo?action=create&rypsvc=true&pagename=ryp&TransactionId=0&refererpage=3&sspage...

… and I get the following message…

 Access Denied
You don't have permission to access "http://pay.ebay.com/rxo?" on this server.
Reference #18.97e13040.1553949336.1ea1b92

Any advice?

[eburtonlab]

@watrwest 

Do you get the same error if you try to pay from a different link? It looks like you are using the "pay now" link on the item page, how about using the cart, or the Purchase History page, or Summary page? One of those may have different dependencies.

If you have the app on your phone, are you able to pay that way?

Although this error does seem to crop up from time to time (judging by a quick search of the discussion boards) it is not clear what the solution is.

[watrwest]

When I use the PayNow button on the Purchase History Page…

https://pay.ebay.com/rxo?action=create&rypsvc=true&pagename=ryp&transactionid=0&item=362593890634&qu...

An identical message ( except for the unique Ref # ) occurs
You don't have permission to access "http://pay.ebay.com/rxo?" on this server.
Reference #18.44cadf17.1553956302.3d3babac

------------------------------

The same occurs on the Summary Page button…
https://pay.ebay.com/rxo?action=create&rypsvc=true&pagename=ryp&transactionid=0&item=362593890634&qu...

You don't have permission to access "http://pay.ebay.com/rxo?" on this server.
Reference #18.44cadf17.1553956593.3d4224e5

-----------------------------------------
I guess I will have to try the Ebay tech people.

[eburtonlab]

@watrwest 

Sorry those suggestions did not help.

I am still looking at other community posts regarding this error. It may be IP-address related. If you can try a computer on another network, that might work to solve the immediate payment issue. Or if you can easily request a new IP-address (by, say, rebooting your cable modem, if applicable?) that might be worth a shot.

[watrwest]

I have also rebooted the system, signed out & back in

and tried the links in both the emails ebay

sent at the end of the sale

all to no effect.

==========================

I don’t know what it means,

but the actual Complete Purchase link in the Ebay email is…

https://rover.ebay.com/rover/0/e11003.m44.l9734/7?euid=2519de6c420c49d7b073cce4be37c2fe&bu=431880254...

… but clicking on it converts it to the erroneous ….

https://pay.ebay.com/rxo?action=create&item=362593890634&transactionid=0&quantity=1&level=1&editAddr...

[eburtonlab]

@watrwest 

One other thought -- it might be possible to sign in to the Canadian eBay site ebay.ca and go to your Purchase History page and try to complete your purchase there.

[dollybeauty]

@watrwest 

The Canadian site has worked for others experiencing different issues, and is an excellent solution.

Additionally, eBay makes changes all of the time. If it has been a while since you logged off, you may not be receiving current page modules. Log off of eBay. While you are still in your browser, press CTRL-Shift-Delete on your keyboard, to clear your browser data. Log back on. This should cause the browser to request new page components. Try your operation again.

Note the above works in Edge, FireFox and Chrome. The process for IE11 is more complicated. Google for info.

@berserkerplanet  Question to the browser guru! Can users do the above without signing off of eBay, and instead press CTRL-Shift-Delete, then CTRL-R to refresh the page. Will this also cause the correct page components to reload?

[dollybeauty]

For MAC users the above would be Command-Shift-Delete.

[watrwest]

I have tried ebay.ca …
Access Denied
You don't have permission to access "http://pay.ebay.ca/rxo?" on this server.
Reference #18.97e13040.1553967168.1e5630

=========================

I have tried all of this on Firefox 65 , Google Chrome and Safari all bad.

==============================

3.30 / 12:58
Ebay Tech Support emailed this direct link to try…
https://pay.ebay.com/rxo?action=view&sessionid=1069372570012
You don't have permission to access "http://pay.ebay.com/rxo?" on this server.
Reference #18.97e13040.1553970334.2217e5

They then transferred me to Accounts which turned out to be PayPal where I sat on hold for 15 minutes listening to their taped menu of wonderful things they do before I hung up.

I don’t think this is a PP problem since all the URLs have ebay.com

============================================

[watrwest]

If I clear my browser log (history?) 

will this also delete my saved  passwords for all my sites?

[dollybeauty]

@watrwest 

No, it will not delete saved passwords.

[watrwest]

I went ahead in Firefox and cleared stored cookies, site data and cache.

Still  Access Denied.

I think I'll give it overnight to maybe sort itself out.

[watrwest]

 I also disable all  my  FF addons and relaunched FF...

      Access Denied.

[eburtonlab · Accepted solution]

@watrwest 

It sounds like it might be a network issue, based on some of the messages I have seen. But I am far from certain. If I were in this situation, I would consider changing my IP-address as the next step.

If you are unable to turn your cable modem off and on (if you have a cable modem -- not sure if that works with DSL), I think you may wind up needing to contact your ISP to see if you can get assigned a new IP-address.

[berserkerplanet]

>>Can users do the above without signing off of eBay, and instead press CTRL-Shift-Delete, then
>>CTRL-R to refresh the page. Will this also cause the correct page components to reload?

Yes. Clearing cookies loses the session - clearing the browser cache just dumps the cached page components (HTML, CSS, scripts, images, etc). In theory, if the browser cache is cleared, a bypass cache load using Ctrl-R is unnecessary since the cache is empty anyway, but doesn't hurt.

An ISP caching issue? Often used content is frequently cached by ISP's or more regional content providers - I see that all the time with eBay (eBay page reloads making numerous connections to my ISP's caching servers.) Depends on a lot of things including response headers, I don't believe CTRL-R or flushing the local browser cache forces ISP cached content to refresh (it's based on expiry times but don't quote me on that). Don't think that's it though.

Obtaining a new IP by cycling a router isn't possible in a lot of circumstances. Some have static IPs and some have pseudo-static IPs (that's my situation with ISP here - not on a static IP account, but have had same IP for 6? years). Again, don't think that's it.

When I try OP's initial URL
https://pay.ebay.com/rxo?action=create&rypsvc=true&pagename=ryp&TransactionId=0&refererpage=3&sspage...
it errors out with a "we can't tell if these are your items...please sign in" message which is expected, and if I substitute one an item number from my purchase history I get an already paid for type error, again expected. But no permissions errors like OP's at that point.

If I toss something in my cart, and go to checkout, I get something of the form (numbers mangled/obfuscated):
https://cart.ebay.com/api/xo
then
https://pay.ebay.com/rxo?rypsvc=true&pagename=ryp&cartid=190919693979493&action=create
then
https://pay.ebay.com/rxo?action=view&sessionid=1337333333338

I'm thinking it's maybe a PayPal problem of some sort. Unlinked, bad credit card, something, that's causing checkout to blow up with the odd error message.